40 complaints investigator jobs found

Complaints Investigator (Housing & Homelessness) * Rate of pay: £23.81 PAYE or £31.35 Umbrella per hour * Job Type: Full-time hours Monday to Friday * Location: Hybrid (3 days per week in office - Monday required) * Contract: Temporary until October 2026 with possible extension We are seeking an experienced Complaints Investigator to support with clearing a backlog of Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation. This is a key role requiring a customer-focused professional with strong investigation skills and experience within a local authority or housing complaints environment. Day-to-day of the role: * Investigate Stage 1 complaints relating to housing needs, homelessness, and temporary accommodation * Work closely with Housing Needs teams to produce clear, well-written, and evidence-based responses * Take ownership of complex cases, ensuring timely and high-quality complaint resolution * Review complaint responses and...

Role Summary: To investigate and resolve complaints raised by residents and other customers, ensuring fair and timely resolutions in compliance with TCH’s Complaints Policy and the Housing Ombudsman Complaint Handling Code. The role is critical in fostering a positive complaint-handling culture and maintaining strong relationships with residents and other customers. To support the complaints handling process, by supporting colleagues to resolve complaints and meet performance targets with the aim of achieving high levels of customer satisfaction with all service areas. The focus of this role will be on handling complaints escalated to Stage 2 of our complaints process, however some involvement with supporting the stage 1 process will also be required. To assist with providing assurance that complaints handling, and other information and communication is compliant with all relevant legislation and regulation and with TCH policy and procedure and reflective of our values. To...

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. * You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. * You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. * You will acknowledge...

Dispute Resolution Officer (Adjudicator) | £33,600 plus bonus| Hybrid Liverpool | 12-Month Fixed Term   Are you an experienced dispute resolution or complaints professional with a solid grounding in consumer law? Looking for a role that gives you real autonomy, hybrid working, and the chance to make a genuine difference every day?   The Motor Ombudsman — the UK's only dedicated automotive Ombudsman — is expanding its Liverpool team and looking for a Dispute Resolution Officer (Adjudicator) to join us on a 12-month fixed term contract.   The Role You'll manage a caseload of mid-to-high complexity disputes between consumers and accredited automotive businesses, assessing evidence, applying consumer and contract law, and reaching clear, impartial decisions. You'll communicate those decisions professionally to both parties and keep your cases moving at pace.   This is a role for someone who is analytical, organised, and thrives working independently — with a great team around them....

Company Overview Our client is a forward-thinking local authority based in the North West, committed to improving housing standards, protecting vulnerable residents, and supporting safe and sustainable communities. Due to increased service demand, the council is seeking an experienced Private Sector Housing Officer to join the team on an interim basis. Role Overview We are recruiting a Private Sector Housing Officer for an initial 6-month contract, starting ASAP. The successful candidate will be responsible for delivering a range of statutory private sector housing functions, ensuring compliance with housing legislation and contributing to improved housing conditions across the borough. This is a full-time role, offering competitive rates between £40–£45 per hour, with hybrid working available subject to service requirements. Key Responsibilities * Carry out inspections of private sector residential properties under the Housing Health and Safety Rating System (HHSRS)...

Company Overview Our client is a proactive local authority based in the West Midlands, committed to protecting public health, safeguarding the environment, and improving quality of life for its residents. Due to increased service demand, the council is seeking an experienced Environmental Protection Officer to support the Environmental Health function on an interim basis. Role Overview We are recruiting an Environmental Protection Officer for an initial 6-month contract, starting ASAP. The successful candidate will deliver a range of statutory environmental protection services, ensuring compliance with relevant legislation and contributing to effective enforcement across the district. This is a full-time position (37 hours per week), offering a competitive rate of £40–£45 per hour. Hybrid working may be available subject to service requirements. Key Responsibilities * Investigate complaints relating to statutory nuisance, including noise, smoke, odour, dust, and...

Senior Customer Relations Officer 6-Month Contract | Hybrid – Croydon | Up to £330 per day We are currently supporting a leading global insurance organisation with the appointment of two Senior Customer Relations Officers on an initial 6-month contract basis. This position sits within the customer relations and complaints function, focusing on complex complaint investigations and Financial Ombudsman Service (FOS) referrals across general insurance products. The successful candidates will play a key role in delivering fair customer outcomes while ensuring regulatory compliance and maintaining high service standards. Overview: The role is responsible for managing complex and escalated customer complaints from receipt through to resolution, including cases referred to the Financial Ombudsman Service. You will work closely with internal stakeholders, claims teams, underwriting and legal functions to investigate concerns thoroughly and deliver well-reasoned final responses in line...

The Role: As the Asset Surveyor – Repairs & Maintenance, you will cover a defined housing patch, monitoring and quality‑assuring repairs and maintenance works delivered by contractors. You will play a key role in improving service delivery by reviewing performance data, conducting post‑inspections and investigating complaints. Working collaboratively with stakeholders, you will ensure works meet required standards, provide excellent customer outcomes, and comply with statutory obligations and best practice. Key Responsibilities: * Monitor and quality‑assure repairs and maintenance works delivered across a housing portfolio. * Carry out post‑inspections of completed works, including targeted and random checks. * Investigate customer complaints relating to repairs and produce detailed reports. * Analyse customer satisfaction data to identify trends, risks and service improvements. * Identify instances of poor workmanship and ensure corrective actions are taken....

Manufacturing Engineer Location: Folkestone Pay: Competitive Shift Pattern: 8.00-4.30 Monday - Thursday and 8.00-3.30 on Friday Temporary ongoing We are recruiting for a Process Engineer to join a growing manufacturing and product development environment, supporting the scale-up and continuous improvement of innovative consumer and healthcare products. This is an excellent opportunity for an engineer with experience in manufacturing, process improvement, or production engineering who enjoys working across R&D, operations, quality, and production teams. The successful candidate will play a key role in taking products from pilot stage through to full-scale manufacturing, ensuring processes are efficient, compliant, and capable of delivering high-quality products consistently. Key Responsibilities Support the development and scale-up of new products from pilot to industrial production Plan and support manufacturing trials within production environments Improve...

Job Opportunity: Customer Service Assistant (2 Vacancies) We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery. Role Overview Location: Basingstoke (Onsite presence 4 days a week). Workplace: Hybrid. Pay Rate: £15.00 per hour (£27,000 salary equivalent). Contract: 10 months initially Hours: 37.5 hours per week. Shift Pattern: 09:00-17:00 (with a 45-minute break). Early Finish: 15:30 every Friday. Key Responsibilities Account Management: Oversee and update customer master data for auditing and data protection. Operations: Raise quotations, orders, and schedule agreements to meet agreed service levels Communication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers. Collaboration: Work with Distribution,...

Right Match Recruitment Group is working in partnership with a well established and international organisation based in Rainham, Essex to recruit a forward thinking QA Manager to join their team.This is an exciting, full-time and fixed 9 months maternity cover contract role. Overall purpose of job: Ensure the successful management and development of the QA Team and Quality function including food safety, legal compliance and quality standards. Key areas of responsibility: Primary Responsibilities To manage, maintain and improve company's Health and Safety, Food Safety and Quality standards, and the requirements of any accreditation (ie. BRCGS, FEMAS, ), legislative, and customer requirements. To work in compliance with company's Quality Policy and support the company's Health & Safety and Food Safety & Quality Culture. To operate in line with the requirements detailed within the company's policies and practices detailed within the company's Quality Management System...

Right Match Recruitment Group is working in partnership with a well established and international organisation based in Rainham, Essex to recruit a forward thinking Compliance Technologist to join their team.This is an exciting, full-time and fixed 9 months maternity cover contract role. Overall purpose of job: Champion Technical compliance to food safety, legal requirements and quality standards by ensuring successful management of specifications and suppliers, and supporting internal compliance processes Key areas of responsibility: Primary Responsibilities To maintain and improve company's Health and Safety, Food Safety and Quality standards, and the requirements of any accreditation (ie. BRCGS, FEMAS, etc.), legislative, and customer requirements. To work in compliance with company's Quality Policy and support the company's Health & Safety and Food Safety & Quality Culture. To operate in line with the requirements detailed within the company's policies and...

Job Title: Health and Safety Catering Manager - Contract  Department: Catering / Facilities Reports To: General Manager Location: Immingham, DN40 Salary: £19.23/hour Contract: Fixed‑term till August 31st – potentially longer Essential Requirements  NEBOSH  FULL CLEAN UK DRIVING LICENCE Job Purpose The Health and Safety Catering Manager is responsible for ensuring that all catering operations are compliant with statutory food safety, health and safety legislation, and organisational policies. This role provides leadership, training, and oversight to maintain the highest standards of hygiene, safety, and operational excellence across all food preparation, service, and storage areas. Key Responsibilities Health & Safety Management Develop, implement, and monitor health and safety policies, risk assessments, and safe systems of work across catering operations. Ensure full compliance with UK legislation including Food Safety Act 1990, Food Hygiene Regulations, HACCP,...

Seeking an experienced, motivated, and highly professional Deputy Care Manager to support the strategic and operational management of our care services. This is a senior leadership role within the organisation, requiring a candidate with substantial experience in adult social care, strong operational oversight, and the ability to deputise fully for the Registered Manager and General Manager when required. The Deputy Care Manager will work closely alongside senior management to ensure the effective delivery, development, and continuous improvement of high-quality, person-centred care services. The role extends beyond day-to-day shift coordination and requires active involvement in quality assurance, compliance management, workforce leadership, service development, safeguarding oversight, stakeholder engagement, and business operations. The successful candidate will be expected to take a proactive leadership role in maintaining and improving standards across the service. This...

A local authority in the South West is seeking an experienced Private Sector Housing Officer to support a busy and high-performing housing team on an interim basis. This is a hands-on, operational role where you will manage a varied caseload across the private rented sector, including enforcement, empty homes work, and improving housing standards across the borough. The Role You will play a key part in ensuring housing compliance and driving improvements in property conditions, working across inspections, enforcement, and proactive housing initiatives. Key Responsibilities * Conduct property inspections across the private rented sector * Carry out HHSRS assessments and identify hazards * Investigate complaints relating to disrepair, overcrowding, and poor housing conditions * Take formal enforcement action where required (Improvement Notices, Prohibition Orders, etc.) * Manage and bring empty homes back into use, working with owners to secure occupation *...

Complaints Officer Salary: £39,800 - £42,000 Contract: Fixed Term- 35 Hours Per Week   An established and community-focused Housing Association is seeking a Complaints Officer initially on a Fixed Term Contract. This is a key role within the organisation, responsible for managing complaints, Members' Enquiries and Ombudsman cases, while ensuring high standards of customer service and regulatory compliance.   This opportunity would suit someone currently working in complaints, housing management, customer relations or governance within social housing who is looking to step into a role with greater ownership, visibility and influence across the organisation.   The Role You will lead on the investigation and resolution of complaints and escalated customer issues, ensuring responses are delivered within agreed timescales and in line with the Housing Ombudsman Code. You will manage Members' Enquiries and Ombudsman cases, coordinating information from operational teams to...

AMJ Recruitment are looking for Manufacturing Team Leader (with an FLT License) to join our valued Manufacturing Client, based in Coventry, CV6. You must have an FLT License, and demonstrate a good background within Manufacturing Management. Salary - £17.61 per hour, weekly pay (Salary rises after 12 weeks) Hours - Weekly Rotating Shift (AM and PM) AM Shift - 06:00am to 14:15pm Mon-Thurs. Fri 06:00am to 12:30pm (5 day Working Week) PM Shift - 14.00pm to midnight Mon-Wed. Thurs 14.00pm to 23.30pm (4 day Working week) Term - 12 week Temp to Perm Start Date - ASAP Reporting into - Production Manager Job Duties Include: - Maintain Health & Safety and Environmental Standards - Ensure team members are aware of the quality standards required - Supervise and Manage: Oversee daily operations of the team, ensuring tasks are completed efficiently and effectively. - Motivate Team Members: Inspire and encourage team members to perform at their best, fostering a positive work...

Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis. Role: Temporary Consumer Service Representative Salary: £26,000 per Annum Location: Banbury Key Responsibilities of the Consumer Service Representative: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls as and when required. Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy. Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues. Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate. Develops a vast knowledge of the full product range. Processes and confirms payments. Processes orders...

4Recruitment Services  are looking for an experienced and motivated Area Tenancy Manager (ATM) to join our clients Housing team. You will be at the heart of managing our clients  housing estates, ensuring communities are safe, tenancies are well-managed, and services are delivered effectively. This role offers a hybrid working ly office-based to complete training, then working three days per week in the office and the rest remotely. MAIN PRIORITIES: Income Management: Maximise rental income, manage arrears, and support tenants to sustain their tenancies. Lettings & Sign-ups: Manage new tenancies, sign-ups, and void turnaround to ensure homes are re-let quickly and efficiently. Everyday Tenancy Management: Support tenants with everyday issues, enforce tenancy agreements when necessary, and provide a responsive, accessible service. Low-Level Anti-Social Behaviour (ASB): Investigate minor ASB and nuisance complaints, taking proportionate action to resolve issues. DUTIES AND...

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Job Title: Payroll Advisor Location: Warwick / 3 days on site Contract Type: 6 months contract with scope to extend About the Role An exciting opportunity has arisen for a detail-oriented and reliable Payroll Advisor to join a growing payroll team within a large UK-based organisation. This role will suit an experienced payroll professional with both in-house and/or bureau payroll experience who enjoys working in a fast-paced environment delivering accurate and compliant payroll services. You will play a key role in the end-to-end processing of multiple monthly payrolls, ensuring...