10 customer experience coordinator jobs found in Ashington

Job Title: Freelance Resident Liaison Officer Location: Site-Based – Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington. This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage...

Job Title: Freelance Resident Liaison Officer Location: Site-Based – Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington. This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage...

Job Title: Freelance Resident Liaison Officer Location: Site-Based – Ashington Contract Type: Freelance / Self-Employed Start Date: Immediate / As agreed Rate: Competitive (dependent on experience) About the Role We are seeking an experienced and proactive Freelance Resident Liaison Officer (RLO) to support works on a housing scheme based on-site in Ashington. This role is key to ensuring clear communication between residents, site teams, and project stakeholders throughout the duration of the works. The successful candidate will play a crucial role in maintaining positive relationships with residents, minimising disruption, and ensuring works are delivered with excellent customer care standards. Key Responsibilities Act as the main point of contact for residents before, during and after works Provide clear, timely communication regarding schedules, access requirements, and any changes Conduct resident consultations, home visits, and drop-in sessions as required Manage...

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing,...

Elvet Recruitment is proud to be partnering with a highly respected, award-winning provider of sustainable but affordable housing who are looking for a Administrator to join their Commercial team in the North East on a 12 month FTC. Our client has become one of the UK’s top five housebuilders, earning a brilliant five-star customer satisfaction rating from the House Builders Federation (HBF). This is a fantastic opportunity to be part of a passionate and forward-thinking company that values its people and invests in their development. You’ll be involved in a wide range of projects, offering valuable exposure and career growth opportunities. As a Commercial Administrator, you will play a key role in supporting the smooth and efficient running of the Commercial Department. You’ll be responsible for ensuring that departmental processes are completed accurately and on time, while also providing general administrative support to the team as needed. What You’ll Be Doing: * Organise and...

Customer Care Advisor Red Recruitment is recruiting compassionate, resilient and people-focused individuals to join our client in Boldon as a Customer Care Advisor. You will support families who are making important decisions about care for their loved ones - listening, reassuring, guiding and being a steady voice. This is a temporary contract with the potential to become permanent. Benefits and Package for Customer Care Advisor: Salary: £12.37 Per Hour Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). Contract: Temporary with potential to become permanent Location: Boldon, Sunderland Start Date: ASAP Competitive Holiday Opportunity to progress personally and professionally Achievable targets Key Responsibilities of Customer Care Advisor: Act as the first point of contact for all new and existing care enquiries across calls, voicemails and webforms Listen to families' needs, providing empathetic, clear and reassuring...

Administrator Location: Birtley Pay: £12.21 per hour Hours: Full Time - Monday to Friday, 08:30am - 5:00pm Manpower are delighted to be recruiting on behalf of our client, a well-known and reputable company based in Birtley, for a full-time Administrator to join their busy and friendly team. This is an excellent opportunity for an organised and professional individual who thrives in a fast-paced office environment and enjoys delivering high levels of customer service. The Role As an Administrator, you will play a key role in supporting daily operations through effective communication, accurate data management, and efficient booking coordination. Telephone & Communication Answer incoming phone calls promptly and professionally Handle enquiries, provide information, and direct calls to appropriate team members Take and relay accurate messages Data Entry & General Administration Input, update, and maintain data across company systems Maintain accurate customer...

Scheme Coordinator - Hexham RG Setsquare are working in partnership with a leading Social Housing organisation based in Hexham. We are looking to appoint an enthusiastic and experienced individual for the role of Scheme Coordinator, within a Supported Housing Team. You will be supporting residents to enable them to live independently in their own homes and give them the opportunities and tools to thrive. This is a fantastic opportunity to join an organisation that provides people across the North to provide as many excellent quality homes as they can, delivering excellent service to their customers and to shape strong, sustainable places for their communities. This role potentially could go permanent for the right person. Your new role as Scheme Coordinator: As the Scheme Coordinator, you will be part of their front facing team providing residents with advice and support, enabling them to live well independently, you will be responsible for daily contact with...

Principal Operational Highway Engineer Overview: Our client in the North East is seeking an experienced Principal Highways Engineer to lead the operational delivery of highways maintenance and civil engineering services. This position plays a key role in managing day-to-day operational activity, ensuring highway networks are safely maintained, efficiently managed, and delivered to industry best practice. You will oversee maintenance programmes, manage budgets, coordinate inspections, support service improvements, and act as a senior point of contact across technical operations. The role involves close collaboration with internal teams, external partners, and other stakeholders to ensure a consistent, high-quality approach to service delivery. Key Responsibilities: ·Lead the operational delivery of highways and civil engineering maintenance activities. ·Develop, manage, and implement planned and reactive maintenance programmes. ·Oversee budget management across operational...

Planner (Repairs & Maintenance) Rate: £20.91 per hour Contract: Temporary - Ongoing Location: Durham Are you highly organised, customer-focused, and confident working in a fast‑paced repairs environment? We are currently recruiting an experienced Planner to join a busy Property Repairs team on a temporary, ongoing basis. This role is key in ensuring customers receive a high‑quality, right‑first‑time service by effectively scheduling and coordinating repair works across multiple trade teams. Key Responsibilities of the Repairs Planner will include: Work closely with Managers, Team Leads, Coordinators and Operatives across Repairs, Voids, Gas, Electrical and Infrastructure teams. Collaborate with Customer Services, Neighbourhood and Asset Teams to support a consistent approach to service delivery. Schedule and allocate work to maximise productivity, monitoring works daily and ensuring appointments stay within target timescales. Balance priorities based on customer need,...