85 housing complaints officer jobs found

Job Title: Complaints & Learning Officer (Housing) Day Rate: £350 Contract: Interim / Contract Location: Newham (Hybrid) Are you passionate about enhancing resident experiences? Our client is on the lookout for a dynamic Complaints & Learning Officer to lead the charge in transforming complaints into actionable insights and real service improvements within the Housing Landlord Service! About the Role: As the Complaints & Learning Officer, you'll play a pivotal role in ensuring our client meets the Housing Ombudsman Complaint Handling Code. Your mission? To utilise complaints data to address recurring issues: such as damp & mould, repairs delays, and communication gaps, while making a tangible impact on resident satisfaction. Key Responsibilities: Housing Ombudsman Code Compliance - Ensure processes align with the Housing Ombudsman Complaint Handling Code. - Maintain clear definitions, time-frames, and escalation routes. - Lead annual self-assessments and...

Connect2Luton are excited to recruit a Senior Building Safety Officer on behalf of Luton Borough Council. Main purpose of position: The Senior Building Safety Officer position is to take responsibility for and co-operate with the Principal Accountable Person (PAP), Responsible Person/s and the Housing Asset Manager in relation to whole building safety by coordinating and assuring all building-related activities to ensure compliance with the requirements for the Building Safety Act 2022, Fire Safety Act 2021, and associated statutory and internal building safety management system requirements across the Council's housing stock. This position will coordinate access to quality information related to the development and maintenance of the Building Safety Case and Safety Case Reports and Building Assurance Certificates pertaining to high risk buildings including high rises and sheltered schemes and facilitate appropriate opportunities to support stakeholder training needs. To ensure...

I am working with a Devon‑based client is currently recruiting for an experienced Private Sector Housing Officer to assist with high‑quality investigative and enforcement activity across the private rented sector. The post will focus on responding to tenant complaints, checking landlord compliance with relevant housing legislation, and providing guidance to tenants and wider stakeholders on their rights and options. The role will involve undertaking property inspections and HHSRS assessments, identifying and assessing hazards, and taking proportionate enforcement action where necessary. This will include work relating to HMOs, empty properties, and disrepair, ensuring accommodation meets all statutory and safety standards. Applicants must hold a recognised HHSRS qualification and have previous experience working within a local authority housing team. This is a 37‑hour per week contract with hybrid working (three days on site and two days working from home). A full UK driving...

Building Surveyor / Senior Surveyor 6 Month Contract East London £325 per day (Umbrella) We are working with a well established housing organisation in East London that is looking to appoint an experienced Building Surveyor on a 6 month contract. This is a hands on role within a busy Repairs and Property Services team, offering strong day rate and a varied workload. Key Details 6 month contract £325 per day (umbrella) East London 4 days per week on site (1 day work from home) The Role Manage all surveying activity across a defined patch Deal with complex repairs enquiries, correspondence and complaints Carry out property surveys and diagnose defects Prepare technical reports, specifications and scheme design drawings Supervise contractors and coordinate multiple trades Manage a delegated budget Oversee works from diagnosis through to completion and payment Scrutinise and approve variations and invoices Ensure works are delivered on time, within budget and to a...

Job Purpose To provide a proactive, victim-focused Anti-Social Behaviour service, managing ASB cases from initial report through to resolution. The role involves investigation, early intervention, and enforcement action where necessary, working closely with internal teams and external partners to reduce ASB and improve community safety across the district. Key Responsibilities Case Management & Investigation * Manage a caseload of ASB complaints including neighbour disputes, noise nuisance, harassment, hate incidents, and environmental ASB. * Carry out timely risk assessments, identifying and prioritising high-risk and vulnerable cases. * Investigate complaints through interviews, witness statements, evidence gathering, diary sheets, noise monitoring, and CCTV review. * Maintain accurate and up-to-date case records in line with council procedures and legal requirements. Early Intervention & Prevention * Resolve cases through early intervention methods such as...

Private Housing Standards Officer Contract: 12 weeks Rate: £44.00 per hour (LTD) Hours: Full time Location: Local Authority – EX1 (hybrid/site-based as required) We are currently recruiting for an experienced Private Housing Standards Officer to join a Local Authority Housing Standards / Public Health team on a temporary basis. This is a specialist enforcement-focused role, requiring strong knowledge of private sector housing legislation, HHSRS inspections, and formal enforcement action. The postholder will also provide technical guidance and mentoring support within the wider Housing Standards team. Key Responsibilities Investigate private sector housing complaints and assess landlord compliance Carry out property inspections and HHSRS assessments Take enforcement action under the Housing Act 2004 and Renters’ Rights Act 2025 Prepare enforcement documentation including improvement notices, prohibition orders, civil penalties and prosecution files Conduct PACE-compliant...

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual

Housing Officer - Rugby Borough Council – CV212RR 3 Months Contract 37 hours a week Hybrid – 1 day at home I am currently representing Rugby Borough Council are offering an initial temporary contract for a period of 3 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for Housing Officer at Town Hall, Rugby, Warwickshire, CV212RR We are looking for an experienced housing officer to specialise in Anti-social behaviour and manage a high caseload looking at early intervention and enforcement non court remedies and court remedies. 9am – 5pm. 4 days on site/visiting Key Accountabilities: Manage a mixed caseload of routine and complex ASB and tenancy breach cases. * Carry out thorough, evidence-based investigations into complaints and reports of ASB. * Adopt a victim-centred and trauma-informed approach to casework. * Identify vulnerability at the earliest opportunity and...

Immediate Start Available We are currently recruiting for a Hybrid - Housing Standards Officer - Torridge District Council Salary: £300 Per Day Hours: Monday to Friday Working Schedule: Full-Time 37 Hours Role: 3 Months Location: Riverbank, EX39 2QG Job Details Looking for candidate to start asap. This role is working on a hybrid basis (3 days a week in the office) 37 hours per total, need access to their vehicle. Need to attend site visits on a regularly basis Mentor Housing Standards/Renewal Officers to help deliver high-quality investigative and enforcement work. • Investigate complaints and assess whether landlords are complying with housing legislation, advising tenants and others on rights and available remedies. • Undertake property inspections and Housing Health and Safety Rating System (HHSRS) assessments to identify hazards, enforcement needs and other regulatory requirements, such as mandatory HMO licensing. • Gather evidence, conduct PACE interviews, prepare...

Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Milton Keynes area. Your role will cover the Milton Keynes and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual

We're recruiting an experienced Senior Housing Standards Officer to join a housing and regulatory services team, delivering high-quality investigative and enforcement activity across the private rented sector. This role will suit a senior housing enforcement professional with strong experience in inspections, HHSRS assessments and formal enforcement action, who is also confident mentoring colleagues and supporting service improvement. You'll play a key role in improving housing conditions, ensuring landlord compliance and protecting tenants, while supporting the wider delivery of regulatory services. The role will be delivered on a hybrid basis, with three days per week in the office, working 37 hours per week. The successful candidate will be required to attend site visits on a regular basis and must therefore have access to their own vehicle. The Role ·Mentor Housing Standards and Renewal Officers, supporting the delivery of high-quality investigative and enforcement work....

Housing Standards Officer Location: Riverbank House, EX39 2QG         Start Date: ASAP Contract Duration: 3+ Months Working Hours: Mon – Fri, 09:00 – 17:00 Pay Rate: £ 44.00 Per Hour Job Ref: (phone number removed)                                         Job Responsibilities Inspect and assess housing conditions to ensure compliance with public health and housing standards. Respond to complaints related to housing standards and health hazards. Provide guidance and advice to landlords, tenants, and the public regarding housing regulations. Investigate cases of non-compliance and take appropriate enforcement action. Maintain accurate records and prepare reports on inspections and investigations. Collaborate with internal teams, external agencies, and other stakeholders to resolve housing issues. Person Specification Must-Have Requirements: Eligibility to work in the UK. Relevant experience in housing standards, public health, or a related field. Strong knowledge...

A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and...

Resident Liaison Officer This is an excellent opportunity for an experienced Resident Liaison Officer with a strong background in frontline resident engagement within housing, regeneration, or public sector environments. The role plays a vital part in supporting residents through building and capital works projects, ensuring clear communication, effective consultation, and positive resident outcomes. Key Responsibilities * Act as the first point of contact for residents affected by building and capital works projects, providing clear, timely, and empathetic communication. * Plan, organise, and deliver resident consultation activities prior to works commencing, including statutory consultations with leaseholders. * Invite and support residents to attend meetings with the project team and contractors, ensuring concerns are captured and addressed. * Identify vulnerable residents, liaise with contractors and internal teams, and provide additional support throughout the...

We're recruiting an experienced Housing Allocations Officer to join a  housing services team, supporting the effective delivery of a fair, transparent and legally compliant allocations service. This role will suit a housing professional with strong experience working across the housing register and nominations, who is confident applying legislation, managing complex caseloads and supporting service change. You'll play a key role in ensuring allocations decisions are accurate, defensible and aligned with updated policy and statutory requirements. The role will be delivered on a hybrid basis, with one day per week in the office. The Role ·Administer and manage housing register applications in line with the Allocations Policy and relevant legislation. ·Work across the housing register and nominations, ensuring properties are allocated fairly and in accordance with policy. ·Assess eligibility, qualification and banding decisions in line with Part VI and Part VII of the Housing...

Housing Liaison Officer Location: Haringey Rate: £21.78 per hour (LTD) Contract: Temporary Hours: Full-time We are currently working on behalf of a local authority in North London who are seeking an experienced Housing Liaison Officer to join their Tenancy Management service on a temporary basis. This is a frontline, patch-based role requiring a visible presence on estates and direct engagement with residents. The post holder will manage a varied caseload covering tenancy management, anti-social behaviour, tenancy sustainment, voids, and resident engagement. Key Responsibilities: Deliver a high-quality tenancy management service across a defined patch Act as a visible presence on estates, engaging directly with residents Respond to and manage low-level anti-social behaviour, including neighbour disputes and tenancy breaches Carry out tenancy visits including routine, ad-hoc, vulnerability, arrears, and ASB-related visits Support tenancy sustainment and identify early...

Accommodation Officer – Temporary Accommodation Location: London Contract: Temporary – 6 Months Hours: Full-time Rate: £22.59 per hour (LTD) We are currently working on behalf of a local authority client who is seeking an experienced Accommodation Officer to join their Housing Needs / Temporary Accommodation team on a six-month temporary contract. This is a frontline housing management role responsible for managing a portfolio of temporary accommodation and Private Sector Leased (PSL) properties, ensuring properties are safe, compliant, and suitable for homeless households placed under statutory duties. Key Responsibilities Manage a patch of temporary accommodation and PSL properties, including voids, lettings and tenancy management Carry out regular inspections to ensure compliance with health & safety legislation and housing standards Monitor occupation, prevent unauthorised use, and manage vacation and repossession processes Liaise with landlords, managing agents and...

Resident Liaison Officer - Social Housing Planned Works Based in St. Neots Full time, Temp position Hourly Rate: £14.50 - £17.20 We are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team delivering a planned works contract within Social Housing based in St. Neots. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms...

Housing Support Officer Temporary to Perm (3 month temp) £16-£17 per hour Umbrella Coventry Hamilton Woods are currently recruiting for a Housing Support Officer to manage a caseload for our client based in Coventry. Duties and Responsibilities of the Housing Support Officer: Manage waiting lists, assessments and resident move-ins. Conduct Right to Rent checks and ensure residents understand their tenancy obligations. Manage own caseload and cover for colleagues when required. Provide accurate advice and support to help residents maintain their accommodation. Ensure all housing management activity complies with legislation, policy and regulatory requirements. Record all interactions, actions and outcomes accurately on internal systems. Handle housing administration including data entry, correspondence and scheduling inspections or meetings. Deliver excellent customer service to residents, dealing with enquiries, complaints and maintenance requests promptly. Build strong...

Job Title: Housing Officer Location: London Rate: £25.70 per hour (LTD) Contract: Temporary – 14 weeks Hours: Full-time (37 hours per week) We are currently working on behalf of a local authority client to recruit an experienced Housing Officer on a temporary 14-week contract. This is a frontline housing management role, managing a defined patch of council tenants and leaseholders and delivering a comprehensive, customer-focused housing service across a range of tenancy management areas. 🔹 Key Responsibilities: Deliver a full housing management service to tenants and leaseholders Manage tenancy-related issues including rent arrears, breaches of tenancy, and anti-social behaviour Carry out home visits and estate inspections as required Respond to customer enquiries, complaints and correspondence within agreed timescales Take appropriate enforcement action, including working with legal services where required Manage void properties including sign-ups, viewings and liaison with...