27 resident liaison officer jobs found in London

Job Opportunity: Resident Liaison Officer (RLO) – Window Replacement Scheme Location: Stevenage, Hertfordshire Company: Main Contractor Contract: 12 – 18 months Rate: £160 per day We’re looking for a Resident Liaison Officer (RLO) to join a leading main contractor on an exciting window replacement programme across occupied properties in Stevenage. If you are passionate about customer service, communication, and delivering positive tenant experiences, we want to hear from you. The Role As an RLO, you will act as the key point of contact between the residents and the site team, ensuring smooth communication, minimal disruption, and excellent customer care throughout the works. Responsibilities * Liaise with residents before, during, and after window replacement works * Arrange and manage resident appointments and access * Keep residents informed via letters, door-knocking, and update meetings * Handle complaints or concerns promptly and professionally * Maintain...

Business Support Officer Location: Hanslope Park, Milton Keynes (Hybrid - 3 days in office) Hours: Full-time, 37 hours per week Pay Rate: £14.68 per hour Contract: Temporary until March 2026 (possible extension) Security Clearance Required: Successful candidates must undergo security vetting (approx. 8-10 weeks) About the Role Brook Street are recruiting on behalf of our government client for a Business Support Officer to join the Strategy, Performance & Governance team. This is a varied and fast-paced position, providing essential business support across a wide range of activities. You'll play a key role in driving compliance, supporting legislation and customer engagement, and facilitating the purchase of goods and services. You'll work with multiple stakeholders across the organisation, balancing priorities and adapting quickly to new challenges. This is an excellent opportunity to develop new skills, broaden your experience, and make a real impact in a supportive...

We're recruiting a highly experienced and commercially minded Revenue and Debt Service Manager to lead the end-to-end administration, collection and enforcement of Council Tax, NNDR, Housing Benefit Overpayments, Adult Social Care contributions and Sundry Debt. This is a strategic leadership role with operational oversight of both in-house revenue teams and outsourced enforcement partners, with a clear mandate to drive collections, improve recovery performance and deliver a customer-focused, compliant service. This role requires on-site presence 3 days per week and offers a key opportunity to shape and modernise high-volume income and debt operations. The Role ·Lead the administration, billing, collection and enforcement of Council Tax, Business Rates (including outsourced NNDR service), Housing Benefit Overpayments, Adult Social Care debt and Sundry Debt. ·Drive performance and maximise income recovery through strong operational management, process improvement and strategic...

Probation Services Officer - Approved Premises (AP) To contribute to the effective risk management and rehabilitation of individuals residing in Approved Premises (APs), supporting the Probation Service's aim of protecting the public, reducing reoffending, and enabling offenders to lead law-abiding lives. The role involves key working, delivering structured rehabilitative activities, supporting case management, and contributing to dynamic risk management plans. PSOs work closely with Probation Officers and partner agencies to promote compliance, rehabilitation, and community reintegration. Job details: Location: Camden House, 199 Arlington Road, London, NW1 7HA Hourly rate: £18.59 PAYE or £24.48 Umbrella p/h Contract: Temporary - 6-month contract Hours: 37 per week (full-time) Key Responsibilities: Act as a keyworker for residents, providing structured support in line with sentence and licence conditions. Deliver rehabilitative and educational activities, encouraging...

We're recruiting an experienced and highly motivated Senior Complaints Officer to join a dynamic corporate complaints and information team. This is a key role ensuring fair, transparent, and high-quality handling of corporate complaints and information requests, helping to drive service improvement and strengthen trust between residents and the organisation. You'll be joining at an important time, with the opportunity to make a real impact on how feedback is managed and learning is embedded across departments. Working closely with senior managers, elected members, and partner agencies, you'll help deliver a responsive, customer-focused service that supports accountability and continuous improvement. The Role · Lead on the coordination and management of non-statutory and statutory complaints, ensuring compliance with relevant policies, procedures, and legislation. · Review and investigate complex final stage complaints, drafting high-quality responses and developing action...

A Housing Association is currently looking for a Stock Condition Manager on an initial 2 months temporary contract. Key responsibilities are as follows Lead and coordinate the delivery of the Stock Condition Survey (SCS) programme in alignment with strategic asset management goals Oversee programme planning, liaise with operational colleagues, manage communications with residents and internal stakeholders Manage contracts, oversee the Housing Health and Safety Rating System (HHSRS) process Independently audit FFT survey outputs to ensure accuracy, consistency, and adherence to standards Manage contracts to reduce assessment errors over time, maintaining a 10% audit rate in line with G15 best practices Manage and validate Decent Homes Standard (DHS) failures using a risk-based stock profile Develop and maintain frameworks for identifying and addressing DHS failures. Lead organisational readiness for Decent Homes 2, interpreting new guidance and aligning internal processes...

A housing association is currently looking for a number of Repairs officers on a temporary basis for about 6 months. Key responsibilities are as follows Use first line diagnostic abilities and thorough understanding of the repairs processes to provide effective support functions in responsive repairs for the operational businesses Recognise work that falls outside of companys responsibilities and cases that would be categorised as complex, as well as what and when to escalate to senior staff Oversee and progress all repairs within internal systems to ensure that repairs progress effectively and that proactive steps are taken to complete repairs as quickly as possible and to a high standard Address customer enquiries and concerns, ensuring all updates and interactions are recording on the systems Own and administer all marketplace activity associated with quote review, acceptance and oversight. • Ensure that completed works are accurately reviewed against the specification of...

Repairs / Damp & Mould Supervisor - Social Housing Location: West London Rate: £27 per hour Contract: 3-6 months temporary Start Date: ASAP DBS Requirement: Enhanced DBS issued within the last 12 months Overview We are currently seeking an experienced Repairs / Damp and Mould Supervisor to join a respected local authority operating across West London. This is a temporary opportunity for an initial 3-6 months, offering a competitive hourly rate and the chance to make a direct impact on housing quality and tenant wellbeing. This role will focus on managing responsive repairs with a specific emphasis on damp, mould, and disrepair cases. The successful candidate will have a strong technical background, be confident supervising operatives and contractors, and demonstrate a clear commitment to maintaining safe, habitable homes for residents. Key Responsibilities Supervise day-to-day delivery of responsive repairs, particularly relating to damp, mould, and disrepair....

JOB TITLE: Sheltered Housing Officer LOCATION: Wandsworth, front line work around the Borough, office SW16 1RP (1 day a month remote) PAY RATE: £19.41 PAYE / £25.66 Umbrella per hour START DATE: ASAP DURATION/Hours: 3-month initial contract/ 36 hours a week IR35 STATUS: Inside 🏠 About the Role Are you passionate about supporting older people to live independently and with dignity? We are looking for a dedicated Sheltered Housing Officer to join our Supported Housing Service under the Richmond and Wandsworth Shared Staffing Arrangement. As a Sheltered Housing Officer, you will manage the day-to-day operations of a designated sheltered housing scheme, ensuring tenant wellbeing, safety, and community engagement. You'll play a vital role in promoting independence, preventing isolation, and supporting tenants to maintain their tenancies. 🔑 Key Responsibilities Daily management of a sheltered housing scheme, including health & safety checks and maintenance coordination....

Electrician required: To undertake highly skilled activities across a wide range of electrical jobs in either domestic properties, ensuring that the quality of works meet current QCC requirements. To keep accurate records of works undertaken and materials used. Specifically: Provide a wide range of professional Electrical skills throughout all contracts serviced by Building Services, and where appropriate, to take a lead role when working as a team or in conjunction with other trades (up to 5 others). To have a concise understanding of Domestic Electrical works in order to carry out repairs and installations as needed. Certificate work when completed. (NB this acknowledges personal liability as per regulations). Apply and fully complete the correct NICEIC certification or equivalent. To operate and maintain electrical testing equipment ensuring annual calibration is carried out. Following testing decide on appropriate actions including, if necessary, evacuation of premises and...

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: £21.01 PATE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court.Key Responsibilities: Conduct interviews with...

Job Title: Gas Supervisor - Social Housing Location: East London Contract Type: 6-Month Fixed-Term Contract Salary: £45,000 per annum Start Date: ASAP About the Role: We are currently recruiting for an experienced Gas Supervisor to join a well-established housing provider in East London on a 6-month fixed-term contract. This is a fantastic opportunity for a motivated and detail-oriented professional to oversee gas compliance and delivery across a portfolio of social housing properties. As Gas Supervisor, you will be responsible for the supervision of gas engineers, ensuring high standards of safety, quality, and customer service are met in all gas servicing, repairs, and installation works. You'll play a key role in maintaining statutory compliance and driving performance improvements across the gas team. Key Responsibilities: Supervise a team of gas engineers and contractors delivering domestic gas servicing, repairs, and installations in tenanted and void properties...

Neighbourhood Response Officer 📍 12-week contract | £23.57 LTD per hour I’m currently working with a leading housing provider who are looking for an experienced Neighbourhood Response Officer to join their team on a temporary 12-week contract. As a Neighbourhood Response Officer, you’ll play a key role in ensuring neighbourhoods are safe, clean, and places residents are proud to live. You’ll work closely with residents, local partners, and internal teams to maintain high standards across estates and provide support to tenants when needed. Key Responsibilities: Carry out regular estate inspections, ensuring safety, cleanliness, and maintenance standards are met. Investigate tenancy breaches and address anti-social behaviour in collaboration with external partners. Engage with resident groups to support community initiatives and neighbourhood improvements. Liaise with internal departments to coordinate estate management and local offers. Conduct tenancy viewings, sign-ups, and...

Central Recruitment is currently recruiting for a Progression Coach, to work in the Sutton area. The service provides support to at risk young people to prevent homelessness and help them move towards independence. The successful candidate will be required to work 37.5 hours per week, working across Monday – Sunday on a rota basis covering early (8AM - 4PM), mid (9AM – 5PM) and late (12PM - 8PM) shifts. There is a requirement to work 2 weekends out of every 4. Temporary cover is required for approximately 2-3 months. The pay rate for this role is £14.17 per hour, with £1.71 holiday pay, totalling £15.88 per hour. In this position, you will be expected to; * Hold a caseload of 6 key clients and conduct regular key working sessions resulting in agreed Support Plans which are reviewed regularly * Complete comprehensive risk and needs assessments * Interview and assess the suitability of referrals to the criteria and objectives of the project and provide written feedback to...

1:1 Teaching Assistant (SEMH) - Barnet Full-time | Immediate Start | Long-Term Opportunity Tradewind Recruitment is seeking compassionate and committed 1:1 Teaching Assistants to support young people in secondary schools with Social, Emotional and Mental Health (SEMH) needs in the London Borough of Barnet. These full-time position offer an immediate start and the potential to become a long-term or permanent role for the right candidates. The Role: As a 1:1 Teaching Assistant, you will provide focused support to a student who requires additional help to access learning and manage their emotional wellbeing. Your role will involve working alongside educators and support staff to ensure a consistent, individualised approach that meets both academic and pastoral needs. Key responsibilities include: Delivering 1:1 support to a student with SEMH needs in a structured setting Supporting engagement, motivation, and appropriate classroom behaviour Helping to adapt learning resources...

Fortus Recruitment is working with a leading social housing provider to recruit an experienced Repairs Planner to join their dynamic team in East London This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering outstanding customer service in a fast-paced repairs environment. Key Responsibilities: Scheduling and planning repair works for operatives and subcontractors Liaising with tenants, tradespeople, and housing officers to ensure timely repairs Managing diaries, updating systems, and logging all communication accurately Monitoring progress and following up to ensure completion within deadlines Dealing with incoming calls and repair queries from residents Working closely with the repairs and maintenance team to ensure smooth operations What We're Looking For: Previous experience in a similar planning or scheduling role (preferably within social housing or maintenance) Strong communication and organisational skills IT...

Mears are looking for a Planner to start ASAP working from their Dartford office - Monday to Friday 9am to 5 pm - NO WORKING FROM HOME. We need people who have repairs knowledge and know about tenures and people who have IT skills. Assist with the progression and completion of day-to-day responsive repairs for our residents. Action these repairs with urgency to ensure things get fixed quickly and well. Be meticulous when reviewing and accepting quotes. Check if the costs from contractors are reasonable. Confirm that the repair work done matches what was supposed to be done before paying for it. Be proactive doing what you can to prevent these repairs from getting stuck, ensuring each repair is finished quickly and well. Keep both internal and external customers informed about what you're doing and when it will get done. Answer questions whether online or in person ensuring that you record everything on Workwise. Ensure that our residents have a good experience...

This full-time position has a starting salary of £36,873 per annum, based on a 36 hour working week. This is a 9-month fixed term contract or secondment opportunity with the potential to extend. For internal candidates, please discuss with your current Line Manager before submitting your application. We are excited to be hiring a new Care Leavers Housing Manager to join our fantastic Care Leavers Service. The team is based at Victoria Gate in Woking, however the role is countywide and will involve travel to various properties and offices within the county of Surrey. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service, plus bank holidays Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary...

Access Liaison Officer (Temporary) Location: Guildford area Rate: £25.00 per hour Hours: Full-time, Monday to Friday Are you an organised and confident communicator who enjoys problem-solving and building strong relationships? We’re looking for an Access Liaison Officer to join a busy Housing Property and Asset Management team on an interim basis, with the potential for a longer-term role. In this vital role, you’ll help coordinate and facilitate access to residential and commercial properties so that essential safety checks, maintenance, and inspections can be carried out. You’ll act as the link between residents, contractors, and internal teams — keeping everyone informed and ensuring work runs smoothly with minimal disruption. Key Responsibilities: * Coordinate access arrangements for contractors, surveyors, and internal staff across housing properties. * Act as the main point of contact for residents regarding access and maintenance visits. * Maintain accurate records of...

Call Handler Location: Crawley Time: 8am-5pm Contract: Temp-Perm Job Description: As a Call Handler, you will be the first point of contact for residents calling to report housing repairs. Your key responsibilities will include: Day-to-Day Duties: Handle high volumes of inbound and outbound calls related to repairs and maintenance. Book appointments and update all relevant details in the internal system. Accurately log repair requests and assign them to the appropriate contractor or internal team. Diagnose repair needs based on resident descriptions. Prioritise emergency and urgent repairs for immediate action. Provide empathetic, professional customer service throughout. Keep residents updated on repair progress and manage expectations. Liaise with contractors, housing officers, and other stakeholders to ensure repairs are completed efficiently. Maintain accurate records of all communications. Handle complaints and escalate where appropriate.  Essential Requirements:...