53 senior complaints officer jobs found

BDS are recruiting for a Senior Housing Complaints Officer to work within our clients Customer Relations Team. This is a new role to increase the satisfaction and quality of responses and the successful candidate will have responsibility for the investigation and resolution of complex stage two complaints. Critically, you’ll have a strong understanding of social housing providers’ repairs obligations and experience of resolving complaints in line with the Housing Ombudsman Service’s Complaint Handling Code. Your passion for customer service will ensure you put our customers at the heart of your investigation, working hard to understand their concerns and how they’d like any problems to be resolved. You’ll then liaise directly with contracting partners, utilizing systems as well as building positive relationships, to identify service failure and to resolve any outstanding issues. You will have a keen attention to detail and be a very effective communicator verbally and in...

About the Role We are seeking a highly capable and motivated Revenues Manager to lead our Revenues Team, overseeing the billing, collection, and recovery of Council Tax, Business Rates. You will be instrumental in ensuring our revenue services deliver excellent results, adhere to statutory requirements, and continuously evolve to meet customer expectations. As a key member of the Service Management team, you will take ownership of operational performance, systems oversight, audit compliance, and process improvement. You will also play a leading role in digital projects, departmental strategy, and stakeholder engagement. Key Responsibilities * Lead and develop the Revenues, Business Rates, and BID teams; set performance targets and ensure delivery against national and local standards. * Ensure compliance with corporate policies, statutory requirements, and deliver efficient service provision. * Design, review, and improve service processes and systems...

About the Role: One of local government clients is seeking a skilled and empathetic Complaints Officer to manage and resolve formal complaints across council services. This role is key to improving customer satisfaction by identifying root causes, liaising with stakeholders, and ensuring effective resolution in line with policies and best practices. Key Responsibilities: * Assess and investigate complex complaints by reviewing case files, communications, and service history. * Draft formal responses and manage escalations to the Local Government Ombudsman or senior leadership. * Communicate professionally with residents, service users, councillors, and internal departments to resolve concerns. * Track and maintain accurate records using systems such as Verint and Northgate Housing. * Prioritise cases based on urgency, vulnerability, or service impact, ensuring deadlines are consistently met. Essential Skills & Experience: * Strong...

Business Support Officer Monday to Friday 09.00 - 17.00 Hull £13.90 per hour About the Role Our client is seeking a highly organised and proactive Business Support Officer to join their Children, Young People and Family Services (CYPFS) department. You will play a key role in supporting the delivery of an effective Complaints and Freedom of Information (FOI) service across all CYPFS areas including Safeguarding, SEND, Youth Justice, and Early Help. Key Responsibilities Provide efficient support for the management and tracking of complaints and FOI requests in line with statutory obligations. Maintain and update case management and database systems. Act as liaison between internal departments, complainants, the Local Government Ombudsman (LGO), and external investigators. Support panels and meetings through preparation, accurate minute-taking, and follow-up. Communicate professionally with service users, often in sensitive or challenging circumstances. Process...

Job Title: Senior Environmental Health Officer – Environmental Protection Location: West Sussex Contract Type: Interim / Agency Duration: Initial 6 months, with potential for extension Start Date: ASAP Rate: Competitive – dependent on experience Overview: West Sussex Based Council is seeking an experienced Senior Environmental Health Officer (EHO) to join their Environmental Protection team. This interim opportunity is ideal for a seasoned professional with a strong background in environmental protection and development control. Key Responsibilities: * Assess and respond to planning and development control applications, providing expert environmental health input. * Investigate and resolve complaints related to statutory nuisance, air quality, contaminated land, and other environmental protection matters. * Provide technical advice and support on noise, vibration, and acoustics issues. * Liaise with internal departments, external agencies, and members of the public to...

Purpose To manage a portfolio of accounting and tax clients to ensure they are compliant with statutory requirements, to assist them with internal management reporting processes and to advise on ways to minimise their tax liabilities. Responsibilities To manage a portfolio of clients to ensure their companies' accounts and corporation tax returns are prepared accurately and promptly; To ensure that all clients are notified in good time of their tax payment due; To identify tax planning opportunities; To assist with the management reporting process by preparing management reports, making journal entries, processing sales and purchase invoices, bank reconciliation, etc; To assist with FCA reporting for clients in the banking and investment industry; To manage a portfolio of personal clients to ensure their tax returns are prepared accurately, and that they are promptly informed of their self-assessment liabilities; To liaise with HMRC; To advise clients on a wide range of...

JOB TITLE: Temporary Accommodation Support Officer JOB TYPE: Temporary PRIMARY INDUSTRY: Social Care ADDITIONAL INDUSTRIES: Public Sector PRECISE LOCATION: Chatham (ME4 4TR) DISPLAY LOCATION: Chatham SALARY: £13.75 to £18.18 START DATE: ASAP DURATION: Temporary ongoing JOB DETAILS: Are you an experienced in Tenancy Accommodation/ Housing Options/ Homelessness support. We're working on behalf of a local authority in Kent looking for a Temporary Accommodation Management Support Officer to join their housing team. This is an excellent opportunity for someone with strong people skills and a background in housing, tenancy or customer support to make a real difference in the community. This will be on a temporary ongoing basis, full time 37 hours per week paying £13.75 per hour PAYE which is approx. £26,455 salary or £18.18 per hour through an umbrella. Hybrid working. Key Responsibilities: * Manage day-to-day housing needs for residents living in temporary accommodation....

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes. If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role We are delighted to be recruiting this fixed term contract position to cover an internal secondment. In the role of Place Investment & Partnerships Lead, you will ensure effective development and delivery of Local Place Plans that support the delivery of Orbit’s Thriving Community strategy and targets, as well as meeting Orbit’s mission and aspiration to lead in building thriving and empowered communities. This role requires access to your own vehicle and willingness to travel, and will be an agile working role based out of our Coventry...

Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Your duties will entail, but are not limited to the following: Oversee the day-to-day running of office facilities and building services. Ensure smooth delivery of all FM services (cleaning, security, maintenance). Schedule and monitor planned preventive maintenance (PPM) and reactive repairs. Ensure statutory compliance checks (fire alarms, emergency lighting, water hygiene). Maintain HSE records and...

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Plumber One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Salisbury Square START DATE ASAP DURATION OF WORKS On going HOURLY RATE - Paid CIS £24,44 per hour - paid 9 hours per day QUALIFICATIONS REQUIRED * CSCS Please apply online with your most up to date CV and we...

Independent Living Housing Officer 📍 Location: Dorset 💼 Temporary – Full-time 💰 Rate – 18.89 LTD Are you passionate about supporting residents to live independently, safely, and with confidence in their own homes? We’re working with a leading housing provider who’s looking for an experienced Independent Living Housing Officer to join their dedicated team within the Independent Living service. In this role, you’ll be the key point of contact for residents living in independent living schemes – delivering a modern, person-centred housing management service that helps customers stay independent, connected, and well supported. What you’ll be doing Delivering high-quality, customer-focused housing management across independent living schemes. Providing a visible, accessible presence for residents – ensuring they always have a trusted point of contact. Conducting regular “check-ins” with residents to make sure they’re safe, well, and receiving the right support. Organising scheme...

Company Overview We are working in partnership with a proactive local authority in South England, committed to improving housing standards and ensuring safe, healthy living conditions for residents. The Private Sector Housing team is seeking an experienced officer to join them on an interim basis to support enforcement and inspection work. Role Overview As a Private Sector Housing Officer, you will be responsible for inspecting residential properties, enforcing housing legislation, and working with landlords and tenants to resolve housing issues. You’ll play a key role in maintaining housing standards and protecting vulnerable residents. Key Responsibilities * Carry out inspections under the Housing Health and Safety Rating System (HHSRS) * Investigate complaints and assess housing conditions in the private rented sector * Prepare enforcement notices and legal documentation * Liaise with landlords, tenants, and external agencies to resolve housing issues *...

Job Title: Electrician - Water Sector Location: Oxford Contract Type: Freelance / Contract - 4 Months Rate: £280 p/d Start Date: 01/12 About the Role: We are currently seeking an experienced Freelance Electrician to support a range of projects within the water sector. This is a fantastic opportunity for a skilled professional to work on essential infrastructure projects involving water treatment, pumping stations, and associated electrical systems. You'll be working alongside engineering teams and contractors to ensure safe, efficient, and compliant electrical installations, maintenance, and upgrades on water utility sites. Key Responsibilities: Install, test, and maintain electrical systems on water and wastewater treatment sites Carry out planned and reactive electrical maintenance Diagnose and repair faults with pumps, motors, control panels, and instrumentation Ensure all work complies with industry standards and health & safety regulations Read and interpret...

Adult ASD Assessor | Ltd Co Freelance | Remote Our client are looking for experienced Clinical Psychologists or Psychiatrists to conduct ASD assessments.  Working remotely as an associate, engaged outside IR35 (Ltd Co or Sole Trader). What’s On Offer Pay                                     £270 per assessment Engagement                       Ltd Co/Self-Employed (outside IR35) Clinical Hours                     Monday-Sunday, Flexible Times Caseload                            Flexible (1-6 per day) Location                              Remote (F2F available) What You Need ASD assessing experience ASD tool experience – ADI-R, ADOS, etc Qualified & registered Psychiatrist (GMC) or Clinical Psychologist (HCPC) What Will You Do Carry out ASD assessments Deliver ASD diagnoses Write diagnostic reports (NICE-compliant) Adult patients Why Choose This Role? Substantial, consistent workflow (RTC clinic) Complete working pattern flexibility Remote & Ltd Co friendly...

Working in between Manchester Offices and Trawsfynnyd Ste, the role is likely to be outside of IR35. Undertaking the efficient and effective management and issuing of accurate, timely and compliant notices and correspondence. Ensuring contractual and commercial risks and opportunities are identified to the Contract Leader. Preparation and agreement of applications for payment or the assessment & preparation of payment certificates. Maintaining registers of variations, delay, extension times and claims. Compliant and consistent implementation of the Companys commercial policies and procedures. Assist with preparation of monthly progress valuations and claims for work completed. Interfacing with Customer’s commercial and project teams. Produce pre-Contract tender negotiations & reports where necessary. Produce monthly cost reports, forecasts, and Contract Leader Reports. Review value management and advise on Risk management. Prepare supply chain...

Job Opportunity: Associate Relationship Manager C 📍 Location: Glasgow - 110 St Vincent Street 🕒 Start Date: ASAP 📄 Contract: 6 months (with potential for extension) 🗓 Working Hours: Monday to Friday, 9am-5pm (Full Time) 🏠 Hybrid Working: 2 days in-office, 3 days remote 🎓 Training: 6 weeks, 100% office-based 💷 Pay Rate: £16.19 per hour Join Our Asset Finance Team We're excited to offer an opportunity to join our dynamic Asset Finance Team as an Associate Relationship Manager C, supporting our Client Support function. In this role, you'll provide essential administrative support to our Sales Team, working with both new and existing clients across HP Direct and Broker channels. You'll ensure all business processes are compliant with internal policies and procedures, contributing to a seamless client experience. What You'll Be Doing Supporting the Sales Team with administrative tasks Handling inbound and outbound client communications Managing relationships between clients,...

Our client: a Global client based in the heart of Birmingham are looking for an experienced Senior Administrator to work in there stunning city centre offices on a 6 month FTC. Offering an amazing benefits package, pension, private medical insurance and 25 days holiday (plus bank holidays). APPLY TODAY! HOURS: 09.00am-17.30pm, Monday to Friday DURATION: FTC 6 Months (potential extension for the right candidate) SALARY: £28,000 - £31,000 Responsibilities Preparing monthly client property reports, extracting financial /arrears information and tenancy information from Tramps database, tenancy schedule updating, running of utility graphs/data. Preparing monthly client reports and dashboards using tenancy and financial data. Liaising with FM teams, onsite staff, and lawyers to update reports and lease details. Assisting with presentations, formatting, and visual materials. Calculating and raising fees, monitoring uplifts, and chasing aged debts. Setting up clients on Optimus and...

We are seeking a committed and experienced Senior Housing Officer to join a Housing Services team within a forward-thinking local authority in Devon. This is a vital role responsible for the day-to-day management of the Council's residential housing stock, primarily a block of 9 self-contained flats used for emergency accommodation. You'll play a key role in delivering high-quality housing management and tenancy support services, ensuring safe, compliant, and well-maintained homes for those experiencing homelessness. Working closely with the housing advice team, you'll support residents to stabilise their lives and move on to long-term, sustainable accommodation. Key responsibilities include: ·Managing tenancy sign-ups, terminations, rent accounts and low-level arrears. ·Conducting property inspections, fire safety and compliance checks. ·Liaising with contractors for responsive repairs and maintenance. ·Supporting tenants with tailored support plans and signposting to...

Job Opportunity: Associate Relationship Manager C 📍 Location: Glasgow - 110 St Vincent Street 🕒 Start Date: ASAP 📄 Contract: 6 months (with potential for extension) 🗓 Working Hours: Monday to Friday, 9am-5pm (Full Time) 🏠 Hybrid Working: 2 days in-office, 3 days remote 🎓 Training: 6 weeks, 100% office-based 💷 Pay Rate: £16.19 per hour Join Our Asset Finance Team We're excited to offer an opportunity to join our dynamic Asset Finance Team as an Associate Relationship Manager C, supporting our Client Support function. In this role, you'll provide essential administrative support to our Sales Team, working with both new and existing clients across HP Direct and Broker channels. You'll ensure all business processes are compliant with internal policies and procedures, contributing to a seamless client experience. What You'll Be Doing Supporting the Sales Team with administrative tasks Handling inbound and outbound client communications Managing relationships between clients,...

Adult ADHD Nurse Assessor | Ltd Co Freelance | Remote Our client are looking for experienced ADHD Nurse Assessors to work remotely as an associate, engaged outside IR35 (Ltd Co or Sole Trader). What’s On Offer Pay                                   £270 Assessment Time              2.5hrs Engagement                     Ltd Co/Self-Employed (outside IR35) Clinical Hours                    Monday-Sunday, Flexible Times Caseload                           Flexible to your preference Location                            Remote What You Need ADHD assessing experience ADHD tool experience – DIVA-5, CAARS, QB Test, DSM-5 NMC registration What Will You Do Carry out ADHD assessments Deliver ADHD diagnoses Write diagnostic reports (NICE-compliant) Adult patients Why Choose This Role? Substantial, consistent workflow (RTC clinic) Complete working pattern flexibility Remote & Ltd Co friendly Why Choose LIC £250 bonus for registering and working with Leaders In Care £500...