Oct 08, 2024
Job Title: Temporary Helpdesk Advisor - Ongoing
Location: Manchester City Centre (with Work From Home on Fridays)
Hourly Rate: £12.24 per hour
Hours: Monday to Friday, 8am - 5pm
Are you an organised and customer-focused individual looking for an exciting opportunity in a busy environment? Search Manchester are working alongside a valued client who are looking for a Temporary Helpdesk Advisor to join their Customer Service team within a Facilities Management business.
Key Responsibilities:
Manage multiple inboxes and respond promptly to customer enquiries via email and phone.
Handle a high volume of emails and calls, ensuring adherence to client Service Level Agreements (SLAs).
Support both reactive works and pre-planned maintenance tasks.
Prioritise and manage tasks efficiently to ensure smooth operations.
Collaborate with other team members and departments to resolve customer queries effectively.
Maintain accurate records and logs of communications and job status updates.
Key...
IR35 Status: |
Unknown Status
|
CV-Library
Manchester, Greater Manchester
Contractor