Neighbourhood Response Officer (Housing Officer)
Contract: Temporary Role
Location: South East London/Kent patch
Capacity: Flexible
Pay: £25.74 Umbrella
We’re looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live.
This is a hands-on role combining estate management, tenancy enforcement, and community engagement. You’ll work closely with residents, internal teams, and external partners to resolve issues early, tackle anti-social behaviour, and support tenancy sustainment, while stepping in confidently when formal action is required.
What you’ll be doing
Managing a geographical patch and delivering neighbourhood plans
Carrying out regular estate and fire safety inspections
Working directly with residents, including those in breach of tenancy
Tackling ASB through partnership working and enforcement where needed
Supporting vulnerable residents and assessing tenancy sustainment needs
Liaising with police, local authorities, and community organisations
Conducting sign-ups, viewings, tenancy assignments, and property checks
Attending court, providing witness statements, and supporting enforcement action
Assisting with major incidents and tenant decants when requiredWhat we’re looking for
Experience working in housing management or neighbourhood services
Confidence dealing face-to-face with residents in challenging situations
A practical, solutions-focused approach
Strong communication and relationship-building skills
Ability to work independently across a patch while collaborating with teams
Sound judgement and resilience in a fast-moving environmentAdditional details
Hybrid role combining home, office, and patch-based work
Full driving licence and access to your own vehicle required
Flexibility to work occasional evenings and weekendsIf you’re an experienced housing professional who enjoys being visible, decisive, and community-focused, this role offers real variety, responsibility, and impact