Housing Liaison Officer

Housing Liaison Officer Location: Haringey Rate: £21.78 per hour (LTD) Contract: Temporary Hours: Full-time We are currently working on behalf of a local authority in North London who are seeking an experienced Housing Liaison Officer to join their Tenancy Management service on a temporary basis. This is a frontline, patch-based role requiring a visible presence on estates and direct engagement with residents. The post holder will manage a varied caseload covering tenancy management, anti-social behaviour, tenancy sustainment, voids, and resident engagement. Key Responsibilities: Deliver a high-quality tenancy management service across a defined patch Act as a visible presence on estates, engaging directly with residents Respond to and manage low-level anti-social behaviour, including neighbour disputes and tenancy breaches Carry out tenancy visits including routine, ad-hoc, vulnerability, arrears, and ASB-related visits Support tenancy sustainment and identify early intervention opportunities Undertake pre-termination visits, accompanied viewings, tenancy sign-ups, and new tenant visits Serve Notices (NTQ / NOSP) where appropriate and escalate complex cases Work closely with internal teams and external partners including Police, DWP, HB/CTB, CAB and support agencies Attend resident association and stakeholder meetings where required Maintain accurate case records and ensure documentation is uploaded promptly Respond to enquiries, correspondence, and complaints professionally and efficiently Support emergency response activity when requiredEssential Requirements: Previous experience in a housing, tenancy management, or similar frontline housing role Strong knowledge of social housing, tenancy law, and tenancy enforcement Experience managing ASB cases and resident disputes Ability to carry out regular estate and home visits Experience working with vulnerable residents Strong written and verbal communication skills Confident using housing IT systems and Microsoft Office Ability to manage a varied caseload and work autonomously Enhanced DBS (or willingness to obtain)Desirable: Housing qualification or evidence of continued professional development Experience working within a local authority or housing association settingIf you are interested or would like to discuss the role further, please contact: George Westhead Service Care Solutions 📧 (url removed) 📞 (phone number removed)