18 customer service officer jobs found

Job Title: Revenues Officer (Council Tax) Location: Local authority based in Croydon - Hybrid Working Hourly rate: £20.38 PAYE / £27.03 Umbrella Contract Length: 6-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start The team handles over 240,000 customer contacts each year across phone, email, and written correspondence, so they're looking for someone who thrives in a fast‑paced environment and has strong Council Tax knowledge. Here's what the role involves: Managing accurate Council Tax accounts - applying reductions, updating payer details, arranging refunds, and tracing gone‑aways Negotiating post‑summons payment arrangements to maximise revenue Providing multi‑channel customer service (phone, online, written) Supporting court hearings, including agreeing arrangements and requesting adjournments Implementing recovery actions and advising on Council Tax collection Preparing and reviewing cases for enforcement...

Location: Bristol (Hybrid - 2 days in office) Salary: £28,972 Contract: 4‑month Fixed Term Contract Hours: Full time The Role As the Income Assistant, you will play a key role in supporting customers and colleagues throughout the annual rent and service charge increase cycle. You will be the first point of contact for related enquiries, ensuring accurate information, clear communication, and efficient processing of essential account changes. Alongside this, you will support wider income‑related activities, helping keep accounts up to date and ensuring customers receive a smooth, responsive service. About You You will be someone who is: Highly accurate with excellent attention to detail Calm, professional and able to manage enquiries confidently A clear communicator who can handle customer queries with care Organised, proactive and able to manage multiple tasks Comfortable working in a fast‑paced environment during peak activity Experienced using IT systems and updating...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...

Accounts Receivable Officer Location: Hampshire Contract: Temporary (6-months initial) Salary: £16.75 per hour umbrella // £15.26 per hour PAYE Inclusive // £13.62 per hour PAYE Exclusive Start Date: ASAP Contact: (url removed) Job Description Service Care Solutions are recruiting on behalf of a local authority in Hampshire for an Accounts Receivable Officer to join the team on a temporary basis. The postholder will be required to work in a team supporting the collection of income billed, and support a range of services including Licencing, Commercial Rents, Pest Control, Events, and hire of school facilities. Key Responsibilities Ensuring the Central Accounts Receivable system is administered in an accurate and timely manner. Dealing with internal and external queries and enquiries. Maintaining the Customer Database, including setting up and amending customer records in the Oracle Fusion Accounts Receivable system to enable invoices to be raised. Setting up direct...

About the Role We are looking for an experienced and customer-focused Council Tax Officer to join our Revenues & Benefits team. You will play a key role in the accurate administration and collection of Council Tax, helping to deliver an efficient, fair, and responsive service to our residents. This is an excellent opportunity for someone with local authority Council Tax experience who is confident using Academy Systems and understands the importance of balancing income collection with high-quality customer care. Key Responsibilities * Administer Council Tax accounts, including liability, discounts, exemptions, premiums, and reliefs * Process changes of circumstance and maintain accurate Council Tax records * Issue bills, adjustments, reminders, final notices, and statutory correspondence * Provide clear and professional advice to customers via telephone, email, correspondence, and face-to-face where required * Support the recovery...

We are looking to recruit a Council Tax Officer to join our Revenues service and support the effective administration of Council Tax on a remote basis. This role is ideal for someone with experience working in a local authority environment and strong working knowledge of Northgate (NEC) Revenues systems. The Role You will be responsible for the day-to-day administration of Council Tax accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role involves working closely with colleagues across Revenues and Customer Services to support billing, collection and recovery activity. Key Responsibilities * Administer Council Tax accounts, including new accounts, amendments and closures * Process discounts, exemptions, reductions and changes of circumstances * Issue bills, reminders and notices in line with legislation and council procedures * Undertake recovery action, including reminders, summonses and...

We are seeking an experienced Business Rates Officer to join our Revenues service and support the effective administration, billing and collection of Non-Domestic Rates. This role is ideal for someone with strong technical knowledge of Business Rates who is confident working in a busy local authority environment and experienced in using Academy Systems. The Role You will be responsible for the day-to-day administration of Business Rates accounts, ensuring accuracy, compliance with legislation and high standards of customer service. The role will involve working closely with colleagues across Revenues and Finance to maximise income collection and support local businesses. Key Responsibilities * Administer and maintain Business Rates accounts, including billing, amendments and reliefs * Process and apply Business Rates reliefs and exemptions in line with legislation * Undertake recovery action in accordance with council policies and statutory...

Payroll Business Partner Pay Rate: £14.21 per hour Location: Warrington (WA1) Contract length: Temporary Full time (37 hours per week) Hybrid working – typically 2 days Warrington office, and 3 days working from home (initially office-based) We are recruiting for an experienced Payroll Business Partner to join the local authority on a temporary basis, supporting payroll operations across the Council during an important period of change. With a new payroll system being implemented, we are looking for someone with strong working knowledge of SAP Payroll who can step in and make an immediate impact. This is an excellent opportunity for a payroll professional who enjoys problem-solving, building strong working relationships, and delivering a high-quality service in a fast-paced environment. Key Responsibilities: * End-to-end processing of payroll to ensure accuracy and timely delivery * Responding to queries from internal and external customers * Administering...

Payroll Manager – Hull – Up to £40,000 Chase & Holland are proud to be supporting a large, well-established organisation in Hull who are seeking an experienced and motivated Payroll Manager to lead the delivery of a high-quality, compliant and efficient payroll service across the organisation and its subsidiaries. This role will operate on a full-time, temporary basis for a minimum of 10 weeks. This is an excellent opportunity for a payroll professional who thrives in a customer-focused environment and is passionate about accuracy, compliance and continuous improvement. As Payroll Manager, you will take full responsibility for the day-to-day management of the payroll function, ensuring all payments are processed accurately and on time, and in line with statutory regulations and internal policies. You will play a key role in maintaining the integrity, security and ongoing development of payroll systems and processes. Benefits: Hybrid working and flexibility on...

Payment Officer Location: Hybrid basis - 2 days per week onsite at Rugby Town Hall Hours: 37 hours per week, 9am - 5pm, Monday - Friday Pay: £13.47 per hour PAYE Contract Length: 2 months, temporary basis About the Role Opus People Solutions are recruiting on behalf of our Client, Rugby Borough Council, for a detail?oriented Payment Officer to support a busy finance team on a temporary basis. You will ensure accurate processing of payments, invoices, cash, and financial records while providing support across various financial functions. Key Responsibilities Process and distribute invoices. Prepare bank payments and cheques for various council services. Resolve returned or cancelled payments. Set up new suppliers and update records. Handle petty cash, including balancing and recouping. Support internal and external customer queries. Chase outstanding invoices and GRN tasks. Raise and cancel purchase orders. Maintain CIS records and submit returns to HMRC. Process ad hoc cash...

Senior Accountancy Technician – Cheshire East Council – CW1 2JZ 12 Months Contract 37 hours per week Hybrid We are looking for a Senior Accountancy Technician based at Floor 3, Delamere House, CW1 2JZ The post is working withing the Place Finance team and supports the Finance business partner in the delivery of the annual cycle of closure of accounts, in-year monitoring, and budget setting work to services such as Libraries and Housing. Experience of providing finance support to managers would be essential. The post is hybrid so a mix of office and home working. We prefer to have candidates who can come into the office in Crewe, Cheshire on a regular basis (2 -3 times a month) as determined by business need – and to attend the office on a daily basis for the first 4 – 8 weeks for training. Key Accountabilities: Advise and liaise with operational managers and within the Finance Service to ensure that detailed capital and revenue budgets are prepared and maintained in order to...

Job Advert: Credit Controller Location: Prudhoe Job Type: Full-time (35 hours a week) Salary: £28,000 Are you an enthusiastic and detail-oriented finance professional looking for your next challenge? Our client is on the hunt for an Credit Controller to join their vibrant finance team! If you thrive in a supportive environment and are keen to develop your skills, we want to hear from you! Key Responsibilities: As an Credit Controller, you will play a vital role in keeping the financial wheels turning smoothly. Your duties will include: Accounts Assistant Duties: Assist with bank reconciliations and transaction postings Support month-end and year-end financial close processes Maintain and update financial records and documentation Liaise with internal departments to resolve invoice and payment queriesCredit Control Duties: Monitor customer accounts to identify outstanding debts Chase overdue invoices via telephone, email, and written correspondence Allocate incoming payments...

Trilingual Credit Controller (English, Spanish & Italian) Location: Darlington (Hybrid - 3 days onsite / 2 days remote) Contract Type: 6-9 Months (Potential for permanent conversion) Pay Rate: £14 - £15 per hour Are you a multilingual finance professional looking to join a world-class Order to Cash organization? We are seeking a Credit Controller fluent in English, Spanish, and Italian to support our client's team in Darlington. In this role, you will be the driving force behind maximizing cash collection and minimizing bad debt, all while maintaining excellent customer relationships across client's European markets. The Role Collections Excellence: Manage a portfolio of accounts, achieving world-class past-due results and collection metrics. Process Management: Handle B2G invoicing, manual recharges, and the resolution of customer deductions. Compliance & Reporting: Perform month-end close activities, ad hoc reporting, and support internal/external audits...

Job Description - Accounts Payable Associate           Axon Moore are proud to be working with a well-established global engineering and manufacturing organisation based in West Manchester. The centre supports the financial transactions of the UK Packaging and Converting divisions. The primary function of the Accounts Payable Associate is to support the Accounts Payable processes, including resolving queries, running reports, posting invoices, preparing and processing payment runs, and liaising with internal departments and external stakeholders. This role will predominantly support UK sites. RESPONSIBILITIES Runs daily cash bank reconciliations Process vendor invoices in the ERP system, and ensure they are matched to the goods received and original PO quantities and prices Resolve discrepancies with internal Purchasing, Operations and external vendors Once matched, propose payment schedules to Divisional Finance for guidance and send for payment approval On approval ensure...

Overview: We are seeking a highly skilled and detail-oriented Cost Accountant to lead the implementation and maintenance of standard costing practices at our manufacturing facility. The ideal candidate will have hands-on experience in developing, analyzing, and managing standard cost systems in a production environment, ensuring accurate product costing, supporting operational efficiency, and contributing to strategic financial decisions. Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to...

Overview: We are seeking a highly skilled and detail-oriented Cost Accountant to lead the implementation and maintenance of standard costing practices at our manufacturing facility. The ideal candidate will have hands-on experience in developing, analyzing, and managing standard cost systems in a production environment, ensuring accurate product costing, supporting operational efficiency, and contributing to strategic financial decisions. Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets. We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to...

Payroll Administrator £28,000 - £35,000 6-month FTC Are you an aspiring payroll a professional looking to provide additional support to the payroll team due to a busy period. Portfolio Payroll are proud to be exclusively representing a client who are a big player within the healthcare field. Job Overview You will be a key part of the payroll team assisting with the following. Day to Day Responsibilities: Processing in house monthly payrolls from start to finish Deal with various pay queries across the business Assist with various payroll projects Essential Skills and Competencies: Experience with in house payroll High level of computer literacy (MS Office, Word, Excel and PowerPoint) Payroll legislation knowledge High level of organisational ability; ability to work to tight deadlines and targets Good communication and customer service skills VLOOKUP/Pivot Tables Desirable Skills and Competencies: Experience working in a busy payroll department A fundamental...

Michael Page are recruiting for a Sales Ledger Clerk based in Sale. The role is initially on an interim basis with the chance of a permanent opportunity. Client Details The employer is a well-established organisation in the Industrial / Manufacturing industry. They are a medium-sized company with a focus on delivering high-quality products and services to their customers. Description Manage and monitor accounts receivable transactions effectively. Ensure timely invoicing and follow-up on outstanding payments. Reconcile accounts and resolve discrepancies promptly. Prepare accurate financial reports for internal use. Collaborate with other departments to resolve client billing issues. Maintain accurate and up-to-date financial records. Assist in audits related to accounts receivable processes. Provide excellent customer service to clients regarding billing queries.Profile A successful Accounts Receivable Clerk should have: Strong numerical and analytical skills. Proficiency in...