1 customer service retention specialist jobs found

Change your job, change your workplace, change your future... At Ricoh, we’re driving innovation and empowering our customers through technology, services, and people. We’re now looking for an Order to Contract Specialist to join our Ricoh Business Services (RBS) team on a 6-month fixed-term contract in Northampton. You’ll play a vital role in ensuring that customer orders are processed accurately, efficiently, and on time. Working within the Order to Contract (OTC) team, you’ll handle the end-to-end order entry process in Oracle/Siebel, ensuring data accuracy, compliance, and excellent customer service to both internal and external stakeholders. What you will be doing * Enter customer orders into Oracle/Siebel based on information from the Sales team * Check and validate contract details — pricing, billing, assets, and approvals * Monitor order progress and ensure smooth delivery through to invoicing * Manage queries from Sales, PSC, and...