Sep 04, 2026
Complaints Officer - Temp to Perm
Location: Croydon
Pay: £18.91 per hour (Umbrella)
Contract: Temp to Perm
Working Pattern: Monday to Friday, office-based
We're looking for an experienced Complaints Officer to join a busy team in Croydon on a temp-to-perm basis. This role will work across four different workstreams, so we're looking for someone who is organised, adaptable and confident managing a demanding workload.
The successful candidate will be required to work from both our office and the client's office.
Key Responsibilities
Manage and respond to customer complaints professionally and efficiently.
Investigate complaints and ensure they are handled within agreed timescales.
Communicate with customers by phone, email and in writing.
Work across four different workstreams and manage competing priorities.
Liaise with internal teams and other stakeholders to resolve complaints.
Keep accurate records and update relevant systems.
Identify recurring issues and support...
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CV-Library
Croydon, London
Contractor