1 contact centre advisor jobs found

Customer Care Advisor - Immediate start Location: Oldham | Full-Time | 2 weeks temp (holiday cover) Working Hours: Monday-Friday 8:30am-5pm My client is looking for an organised and customer-focused Customer Care advisor to join their busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all service requests. As the first point of contact for any issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers. Key Responsibilities Act as the first point of contact for queries via phone Log, allocate, and update service requests accurately Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders Monitor planned and reactive maintenance performance, taking action to meet SLAs Raise...