2 jobs found in Bedale

Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to...

Property Assistant Property Assistant to assist with maintenance and repair appointments for the public building repairs service and provide administrative support to both public building repairs. To provide a good understanding of Purchasing. Deal with and process high level repairs, raise, book in, and oversee all repair requests. Ensuring timesheet data is accurately recorded and reported for finance reconciliation. To investigate and complete outstanding job tickets on ICT systems. To personally deal with enquiries from both suppliers and internal customers, and aim to resolve all enquiries received at the first point. To ensure clients are provided with a quality service which meets customer expectations and reduces repeat enquires. Interested please apply