Feb 23, 2026
BDS are currently looking to recruit a Complaints Coordinator to work with a well-known housing association. Ealing and Pitsea
Temp ongoing opportunity - Hybrid working pattern available upon completion of training.
Full time roles - Monday to Friday 9am - 5pm
£14.34 per hour PAYE
We are looking for someone to manage and coordinate customer complaints efficiently, ensuring timely resolution and compliance with organisational policies and regulatory standards.
You will have a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, and will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation
Main duties include but are not limited too;
* Assign complaints: Allocate incoming complaints to appropriate team members for investigation and resolution.
* Process compensation: Review and process compensation claims in line with policy and authorisation limits....
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Pitsea, Essex
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