May 20, 2026
Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks.
Job Role:
Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours.
Duties:
* Handle inbound customer contacts via calls
* Provide accurate information, resolve service queries, and guide customers through digital tools and processes
* Manage customer complaints with empathy, ownership, and professionalism
* Maintain and update customer account records in line with procedures and actions taken
* Identify service improvement opportunities and provide feedback to enhance the customer experience
* Advocate and educate customers on digital tools and services
* Adhere to regulatory waste requirements
Requirements:
Excellent communication and active listening skills
Strong...
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Dudley, West Midlands
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