Jun 20, 2026
The Research & Insights Manager will play a key role in analysing customer service data to provide actionable insights that enhance service delivery. Based in South Wales, this fixed term contract position offers an exciting opportunity to contribute to the public sector.
Client Details
The employer is a well-established organisation within the public sector, known for its commitment to improving services for the community. With a supportive work environment and a focus on innovation, the organisation fosters a collaborative approach to achieving its goals.
Description
Analyse customer feedback and data to identify trends and areas for improvement.
Develop and present detailed reports to inform strategic decision-making.
Collaborate with internal stakeholders to implement customer-focused initiatives.
Monitor the performance of customer service processes and suggest enhancements.
Provide data-driven insights to support key projects and objectives.
Utilise research...
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Unknown Status
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CV-Library
Wales, UK
Contractor