Dec 26, 2025
BDS are currently looking to recruit a Complaints Service Analyst to work with a well-known housing organisation based in Hammersmith.
The Complaints Service Analyst role is an analytical position offering an exciting opportunity for a candidate with strong data skills, performance reporting expertise, and experience in trend analysis. Your work will focus on performance managing the complaints service and its people through data insights, while providing key themes, trend analysis, and data to support the Root Cause Lead.
Your role will inlcude:
Assist in monitoring and reporting on individual and team performance against complaints handling targets.
Produce regular performance reports on all aspects of complaints handling
Produce ad-hoc reports and data analysis as required to support management decisions
Identify opportunities to automate reporting processes
Work with IT to maintain accurate data sources, improve complaints recording systems, and ensure data integrity...
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CV-Library
Hammersmith and Fulham, Greater London
Contractor