Feb 19, 2026
Call Handler
Location: E16 Salary Range: £17.01 per hour
Our client is seeking a highly organised Call Handler to support their Network Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast‑paced role where strong communication and attention to detail are essential.
Key Responsibilities
*
Handle inbound and outbound customer calls to support timely job completion.
*
Schedule field staff and contractors to maximise productivity and meet SLAs.
*
Update and maintain records across systems including SAP, PowerOn, MRS and Netmap.
*
Prioritise daily work using reports and jeopardy management tools.
*
Liaise with engineers, suppliers, and meter operator partners to coordinate work.
*
Produce and distribute operational reports.
*
Support the creation and processing of work orders and purchase orders.
*
Ensure customer queries...
| IR35 Status: |
Unknown Status
|
CV-Library
Newham, Greater London
Contractor