2 customer service advisor jobs found in Manchester

Looking for a Technical Services Customer Operations Helpdesk, supporting a fast‑paced and challenging 24/7, 365‑day Facilities Management environment. The role focuses on delivering high‑quality customer service and operational support. Job role: Provide excellent customer service across all communication channels, handling every interaction professionally. Work towards agreed SLAs and KPIs to meet contractual targets. Communicate with customers, engineers, and managers to resolve queries quickly and keep the Helpdesk running smoothly. Work well with colleagues and contribute to a positive team environment. Follow company policies and complete required training to ensure a safe and compliant workplace. Follow your rota as set by your Team Leader and remain flexible to meet customer needs. Take part in team meetings with a proactive, problem‑solving attitude. Manage customer enquiries professionally, taking ownership to resolve issues and support complaint handling when...

Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this temporary vacancy Pay rate: £20.29 per hour Job type: Temporary Hours of work: 37 hours, hybrid working option with 3 days in office HR Advisor reporting to: Head of HR Operations Role Purpose This role will be responsible for providing all round HR support to a directorate. Working closely with all three functional experts of the People leadership team: Head of OD & Talent Management, Head of HR Change and Head of HR Operations, as well as the HR Project Manager, this role will assist in the delivery of an exemplary, agile, customer-focused People service. This role will support line managers and ensure high quality, consistent and efficient advice, and guidance on a full range of people matters is provided. Principal Accountabilities * Supporting, advising, and coaching managers on People policy and procedures. * Supporting and advising managers on all aspects of...