Mar 26, 2026
FM Customer Service Advisor
Location: Manchester City Centre Full-Time | 4 months temp with a view to go permanent for the right candidate
We're looking for an organised and customer-focused FM Customer Service Advisor to join our busy Customer Care team. This role is a key part of our frontline operations, supporting a wide network of national and regional business customers with all facilities management (FM) service requests.
As the first point of contact for FM issues, you'll play an important role in ensuring planned and reactive maintenance requests are logged, allocated, and resolved efficiently - delivering excellent service to both internal teams and external suppliers.
Key Responsibilities
Act as the first point of contact for FM-related queries via phone.
Log, allocate, and update service requests accurately within the CAFM system.
Coordinate with engineers, operations teams, and contractors to ensure timely completion of work orders.
Monitor planned and reactive...
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CV-Library
Manchester, Greater Manchester
Contractor