1 construction jobs found in Middlesbrough

Customer Care Coordinator (Repairs & Aftercare) Contract: Temp - Sick cover (4 weeks initially) Location: Sunderland Hours: Monday-Friday, 9:00am-5:00pm Contract: Temporary (Sick Cover) Rate/Salary: £26,500 - £27,500 dependent on experience The Role We're recruiting for a Customer Care Coordinator to provide sick cover within a busy social housing customer care team in Sunderland. This is a fast-paced role focused on providing high quality customer care. You'll act as a key point of contact for tenants/residents and internal teams, ensuring cases are logged accurately, progressed efficiently and resolved within agreed service standards. Key Responsibilities * Managing inbound customer queries relating to repairs, defects and aftercare * Logging, updating and closing cases using a customer care system (Clixifix experience desirable) * Tracking tickets from report → assignment → resolution, ensuring clear case notes throughout * Coordinating with site teams,...