2 social worker jobs found in Middlesbrough

Description Our local government clients in North Yorkshire seek a Complaints Support Officer to be responsible for receiving complaints, compliments, MP enquiries, and other enquiries. Assess each case to ascertain appropriate action and who is to be involved, referring more complex cases to the Senior Officers. Advise senior staff at an early stage of any potentially serious, sensitive or controversial matters arising. Maintain an active caseload of complaints and enquiries, including liaison (staff, customers, elected members, etc.); investigation; research; referral, where appropriate; and response. Responsibilities Monitor the progression of cases, ensuring timescales and quality standards are met. Provide advice and guidance on complaints and other representations to service users, members of the public, staff, partner agencies, and others. Provide statistical information in appropriate formats, including monthly MP enquiry performance reports and performance reports to...

The Fixed Term People Transition Coordinator will play a pivotal role in supporting organisational change initiatives by coordinating people-related transitions and processes within the not-for-profit sector. Based in York, this role requires a detail-oriented individual with expertise in human resources and a passion for effective change management. Client Details This not-for-profit organisation is well-established and recognised for its commitment to positive societal impact. Operating as a medium-sized organisation, it values collaboration and innovation, offering an environment where employees can contribute meaningfully to impactful change. Description Coordinate all aspects of people transitions during organisational change initiatives. Serve as the primary point of contact for employees affected by transitions, ensuring clear and compassionate communication. Support the development and implementation of transition plans in line with HR policies and best practices....