2 jobs found in Peterlee

Our client in Newton Aycliffe is looking for an Aftersales Coordinator to join their team on a temporary basis. Role Description The Aftersales Co-ordinator role is an integral part of the Services and Aftersales team, providing support for the UK Dealer network from head office. The role holder will interact with the technical support team, warranty team and customer service team. The role involves handling inquiries through the company's systems such as dealer portal, customer CRM tools, Web warranty, social media, telephone, emails, and letters, while supporting the customer service team with technical queries and ensuring customer satisfaction. * Manage dealer system responses through Dealer Portals and systems. * Support customer team responses to social media content and customer questions. * Provide a liaison point between technical support to the customer service team. * Handle high-volume telephone calls related to warranty, parts sales, technical inquiries,...

Zenith are looking to recruit an experienced Data and Compliance Administrator on a Job Share (3 full days per week). The role is to maintain a robust internal data management system, ensure contractual compliance and administer all training related systems. Support in quality assurance activity. Role responsibilities and requirements: • Administration of data management systems to maintain accurate and compliant data records. • Accountable for compliance checking all documentation/paperwork obtained for each learner and submission of documentation/paperwork to the appropriate body in a compliant and timely manner. • Recording and monitoring of performance data on all training related key performance indicators to ensure data available for management. • Claiming/invoicing all eligible income, reconciling against ILR (Individualised Learner Record) submissions where appropriate. • Updating ILR and other statutory data returns to ensure claims are generated, validated and submitted....