2 jobs found in St Albans

Resource Planner – 6-month FTC Watford (Office Based) 6 Months FTC - 37 hours per week The Vacancy An exciting opportunity has arisen for a Resource Planner to join Chime Housing. This role is responsible for ensuring that our services are effectively resourced to meet customer needs, supporting the delivery of high-quality responsive housing services. This role is predominately office-based. Introduction to the role At Chime Housing, we provide vital services that help people to live better lives. We’re looking for a full-time Resource Planner, our resource planning team, assisting in the delivery of our reactive maintenance, domestic service and breakdowns. Role purpose We are looking for a Resource Planner with the aim of taking on a fast-paced and integral role in the repairs department. This is a great opportunity for someone who is highly organised and values working as part of a team. What’s the role? Key Accountabilities: * Ensure a high standard of customer...

Customer Support Officer Temporary on going contract Based in Luton £17.00per hour To provide a front line customer interface as part of a responsive repairs control centre, ensuring "right first time" completion of repairs for a range of customers. To provide first contact resolutions to customers through the control centre maintaining the highest standard of customer service at all times. Provide a customer focussed front end service for the reporting of repairs through telephone contact with customers, use skilled questioning techniques to accurately diagnose repairs to assist in the provision of a "right first time" service, whilst communicating politely and tactfully in order to meet the individual customer's needs. Ensure that work orders for responsive repairs and maintenance are accurately processed from end to end. This will include raising jobs, classification, prioritisation and making customer appointments, (work planning)