1 contact centre agent jobs found

We’re recruiting for a Contact Centre Agent to join a busy, fast-paced team on a temporary basis. This role requires someone who can hit the ground running, take ownership of accounts, and deliver excellent service from day one. Key Duties: * Processing orders via phone/email (Salesforce & B2B) * Managing customer accounts end-to-end * Handling delivery queries, discrepancies & resolutions * Monitoring stock and liaising with logistics/customers * Responding to product enquiries * Supporting technical queries & claims * General admin, payments, and internal process adherence What we’re looking for: * Strong customer service experience (essential) * Excellent communication and telephone manner * High attention to detail and strong IT skills (Excel/Outlook) * Confident, organised, and able to work under pressure * Team player with a flexible, proactive approach Desirable: Contact centre, logistics, or claims experience; SAP/CRM...