2 customer service field officer jobs found

Scheduling Administrator - Temp  Temp contract: 2-3 months  Salary: £14 per hour  Department: Operations Reports to: Service Manager / Account Manager Location: Basildon Essex Role Purpose The Scheduling Administrator is responsible for the effective planning and coordination of maintenance, quoted and subcontractor works, ensuring engineers are scheduled efficiently and clients receive timely service. This role provides vital administrative support to the operations team, maintains accurate records, and acts as a point of contact between engineers, clients, and management. Key Responsibilities Schedule and allocate engineers for planned preventative maintenance (PPM), reactive, quoted and emergency works. Including subcontractor visits. Monitor job progress and update schedules as required to ensure deadlines are met. Communicate effectively with engineers regarding daily workloads, priorities, and job details. Handle client calls and emails, logging jobs accurately in the...

Tenancy Specialist Based in North London Temp on going contract £26.24 per hour Umbrella To provide high level expertise on Tenancy Fraud, Anti-Social Behaviour (ASB), Domestic Abuse and legal action for tenancy enforcement. Tenancy Specialists will be responsible for case management and will work closely with field based Neighbourhood Response Officers to ensure effective investigation of cases and that the most appropriate, cost effective and proportionate action is taken. Key Accountabilities Managing all tenancy fraud, sub-letting and Right To Buy (RTB) fraud cases across the region, including conducting investigations or tasking colleagues to investigate locally. The effective case management of anti-social behaviour cases, directing and supporting colleagues with investigations and enforcement action. Deciding on the most appropriate action against those who commit tenancy fraud or perpetrate anti-social behaviour and the most appropriate support for victims....