5 tenancy support officer jobs found

About the Role We are seeking a proactive and customer-focused Customer Services Officer to join our client's team on a 3-month temporary basis. This is a fantastic opportunity to support a busy housing organisation. Key Responsibilities: Act as the first point of contact for customers via phone, email, and in person. Resolve customer enquiries and complaints efficiently and professionally. Provide accurate information on housing, repairs, and related services Log and manage repair requests and liaise with contractors to schedule work Support tenancy and allocations processes, including applications and enquiries Maintain accurate records and update internal systems Work collaboratively with internal teams, including Income Management and Neighbourhood teams. Promote online services and assist customers with digital access Essential Requirements: ✅ Language skills (ESSENTIAL): You must be fluent in Urdu, Punjabi, Arabic, or another South Asian language ✅ Proven experience...

Role Profile : To provide technical infrastructure architecture leadership and design assurance for the Tech Fundamentals workstream, ensuring Safe & Legal Day-1 requirements are met and that staff can securely access core systems, applications and data during transition to the new authorities. The role leads the assessment of legacy infrastructure across the 12 councils and develops safe, resilient transition and convergence options across networks, identity, Microsoft 365, telephony and cyber-security controls. Key outputs: * Current-state baseline of core infrastructure, dependencies and risks across all councils * Assured transition and convergence options for key technical domains, including network interconnect, identity, Microsoft 365, telephony and security controls * Technical design standards and decision records to support consistent implementation * Clear management of technical risks, dependencies and service continuity requirements. Work Context: This...

Temporary Administrator ⭐ 📍 Location: Castleford- Short walk from the train station 📅 Contract: 6 months - ASAP start 🕒 Hours: 37 per week, Monday-Friday (flexible start/finish times) 💷 Pay: £13.00-£13.50 per hour About the Role 💼 We're working with one of our Housing Associations who are looking for a Temporary Senior Administrator to join their team. You'll play a key role in delivering top-notch customer service and supporting housing processes from application through to tenancy sign-up. What You'll Do ✅ Be the first point of contact for housing enquiries, resolving issues quickly. Provide admin support to the team and assist customers in line with company policies. Manage applications, waiting lists, and tenancy paperwork. Help customers with bidding and maintain online platforms. Prepare documents for court Support promotional events and training sessions. Handle complaints professionally and keep customers informed. Work flexibly to meet service needs and uphold data...

Receptionist & Facilities Assistant | Grangemouth | £13.49 per hour | Monday – Friday 9am–5pm | 6-9 Months Work! We are currently recruiting for a Receptionist & Facilities Assistant to join a busy and well-established site in Grangemouth. This is a 6-9 month contract covering a long-standing team member, offering excellent stability and the opportunity to become part of a friendly, supportive team. As the Receptionist / Facilities Assistant, you will be: Acting as the first point of contact for visitors, tenants, and contractors Managing front desk reception duties, calls, and general enquiries Coordinating meeting room bookings and office viewings Handling incoming and outgoing mail and parcels Monitoring building issues and liaising with the Property Surveyor Supporting basic facilities management, including upkeep of communal areas Assisting with health & safety tasks, including fire alarm testing and acting as a Fire Warden Opening and closing the site...

Deposit Recovery Progressor (Temp to Perm) Location: Southend-on-Sea (Office-based) Hours: Monday to Friday, 9:00am - 5:30pm (1 hour unpaid lunch) Contract: Temp to Perm About the Role We are recruiting a Deposit Recovery Progressor to support the deposit recovery function within a busy relocation and property services environment. This role is ideal for someone who is organised, determined, and confident in negotiating with letting agents and landlords to achieve the best outcomes. You will manage deposit recovery cases from start to finish, ensuring all administration, negotiations, and escalations are handled efficiently and in line with internal procedures and industry regulations. Key Responsibilities Liaise with letting agents, landlords, and relevant third parties to recover deposits paid on behalf of customers Accurately input and maintain case data on internal systems to generate required documentation Review deposit reports and support swift resolution of cases...