Mar 21, 2026
Service Desk Analyst
£14.18 per hour
Full-time, Temporary to 5th May
Office-based
Overall job purpose:
To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused IT support service across the University.
Key responsibilities:
Act as a first point of contact for incoming IT queries, managing a personal queue of customer calls and tickets.
Provide support primarily via telephone, as well as through the in-person IT Support Desk and digital ticketing systems.
Identify, gather, and validate customer needs to accurately diagnose issues and determine appropriate resolutions.
Troubleshoot technical problems using everyday desktop software knowledge and internal guidance, escalating where necessary.
Maintain accurate records of calls, actions taken, and resolutions in line with service standards and quality expectations.
Work collaboratively within a...
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Unknown Status
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CV-Library
Manchester, Greater Manchester, North West
Contractor