22 customer service officer jobs found

Available Homes Officer Rate of pay: £18.43 per hour PAYE Location: March, Norwich, or Stevenage Job Type: Full-time temp till end of March 2027We are seeking an Available Homes Officer to manage the process of the homes as they become available until they are successfully let. The main purpose of this role is to minimise the time a property remains empty by ensuring it is let as quickly as possible while providing a high-quality service to our customers. Day-to-day of the role: Accountable for the timely and appropriate letting of properties to minimise the loss of rental income. Manage the end of tenancy process, including attempts to retain well-maintained tenancies. Liaise with Neighbourhood teams, Repairs team, contractors, and Development to ensure properties are ready to let quickly and within target timescales. Advertise properties either directly or via local authority under the terms of our nomination agreements. Work closely with local authorities to offer homes to...

An opportunity has arisen for an experienced Tenant Liaison Officer (TLO) to join an ongoing project working across Burnley. Role Overview You will act as the key point of contact between residents and site teams, ensuring clear communication and a smooth delivery of works within occupied properties. This is ongoing work with an immediate start available. Key Responsibilities * Liaising with tenants regarding upcoming and scheduled works * Providing clear and timely updates to residents * Coordinating access to properties for trades teams * Ensuring a smooth transition of operatives in and out of homes * Handling tenant queries and resolving issues professionally * Supporting the Site Manager and wider delivery team Requirements * Proven experience as a Tenant Liaison Officer * Strong customer service and communication skills * Ability to manage tenant expectations effectively * Full UK...

Resident Services Officer Contract: 9-month Fixed-Term Contract Salary: £44,110 per annum (pro rata) Location: SE26 on patch role (fully onsite)The Resident Services Officer provides high-quality housing management services across designated estates. You will support residents, manage tenancies, respond to issues, and work collaboratively with partner agencies to help maintain safe, well-managed communities. Key Responsibilities Tenancy Estate Management Investigate and resolve tenancy or lease breaches, maintaining accurate records. Complete tenancy audits and take appropriate action regarding suspected tenancy fraud or unlawful subletting. Work with colleagues to manage void properties, including inspections, viewings and sign-ups.Anti-Social Behaviours Disputes Investigate and manage anti-social behaviour, nuisance complaints and neighbour disputes. Ensure cases are managed professionally and in line with internal procedures.Resident Engagement Support Build positive...

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing,...

Tenancy Visiting Officer Location: Various Housing Estates in London Project 1 year on a temp basis £17.98 PAYE or £23.41 Umbrella per hour Job Type: Full-time 35 hours (including evenings and weekends)We are seeking Tenancy Visiting Officers for an exciting project within a Local Authority based environment. This role involves conducting tenancy visits and property inspections across various estates while carrying out tenancy surveys. This project will be running for 1 year. Day-to-day of the role: Implement tenancy checks, visits, and investigations to minimise unauthorised occupation and tenancy fraud, providing tenants with information and advice on services and changes affecting them. Accurately record all case work and communications, ensuring data integrity and timely input. Deliver customer-focused service, aiming to resolve issues at the first point of contact and maintaining high standards of tenant interaction. Follow established procedures for tenancy visits,...

Enjoy a short-term, self-employed role with a chance on going permanent with the company, working for a respected and well-established company that pride themselves on delivering excellent customer service. This Customer Liaison Officer offers transport / fuel on a long-term contract with an opportunity going permanent.  You’ll be working for a major client in the St Neots area, known for providing long-term opportunities and a strong team environment. This is an organisation where you’ll be valued for your contribution and given stability in your role as a customer liaison officer. I would love to see CVs from anyone who has worked as a Housing Officer, Resident Liaison or Neighbourhood Officer in a similar housing-related role. As a Customer Liaison Officer, you will be: To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the...

Housing Resolutions Officer Rate of pay: £21.41 per hour PAYE Location: Wembley Job Type: Full-time temp rolling contract We are seeking a dedicated Housing Resolutions Officer. This role involves providing housing options advice to households in temporary accommodation and promoting effective move-on to settled housing options such as private rented, intermediate, and social housing. The successful candidate will also handle suitability of accommodation reviews, fear of violence investigations, and related enforcement activities. Day-to-day of the role: Visit households in temporary accommodation to provide advice and guidance on housing options, managing expectations based on individual needs and housing register priorities. Collaborate with the Social Housing Assessment and Lettings team to monitor bidding activity and support households in making informed housing choices. Refer households to relevant agencies for additional support, including employment, training, and care...

Multi-Trade Operative Newport | Full-Time | Contract Introduction Our client, a housing developer, is seeking an experienced Multi-Trade Operative to carry out snagging and customer care on occupied properties in Newport. This is a temporary role offering the chance to work across multiple trades and develop hands-on experience in residential property maintenance. Key Duties Carry out snagging and customer care work on occupied properties. Perform a broad range of construction tasks including painting, patching, basic carpentry, and mastic work. Ensure a polite and professional approach when working in customers' homes. Requirements Broad construction experience across multiple trades. Polite, professional, and well-presented when working in customers' homes. Full UK driving licence. Ability to complete between two and five jobs per day efficiently. What We Offer Temporary contract role with flexible work in Newport. Opportunity to work for a reputable housing...

We are seeking a meticulous Sales Ledger Clerk to join a reputable company on a 12 month basis to start as soon as possible! This temporary position requires a detail-oriented individual with a strong background in Accounting and Finance. Client Details The company is a well-established organisation within their sector. They are known for their structured approach and commitment to providing excellent services to their clients. Please note that you must be able to drive to get to the location of the office, and that hybrid working is not available. Description Accurately process and maintain sales ledger records, including invoices and receipts Monitor and reconcile customer accounts to ensure timely payments Investigate and resolve discrepancies or queries related to accounts receivable Support the preparation of financial reports and statements Collaborate with internal teams to ensure smooth financial operations Assist in the credit control process to reduce outstanding...

Multi-Skilled OperativeLocation:Southampton Commercial Services Are you a skilled tradesperson with a passion for delivering high-quality repairs and maintenance? We're looking for a Multi-Skilled Operative to join our team and help provide an efficient, compliant, and customer-focused service across a range of properties. What You'll Be Doing Carrying out a wide variety of carpentry, plumbing, and masonry tasks to a high standard. Ensuring all work complies with building regulations, health and safety legislation, and internal policies. Communicating effectively with customers and colleagues to keep everyone informed of progress. Acting as an ambassador for our values, delivering excellent service and maintaining strong customer relationships. Using mobile devices to record job progress, materials used, and timesheets. Managing van stock and procuring materials through approved suppliers. Participating in an out-of-hours emergency call-out rota.What We're Looking For Proven...

Responsive Repairs Surveyor – Temporary Contract (3 Months) Location: Leeds Contract: Temporary (3 months) Sector: Housing Association Start: ASAP A well-established Housing Association based in Yorkshire with an office in Leeds is seeking an experienced Responsive Repairs Surveyor to join their team on an initial 3-month temporary contract. This is an excellent opportunity for a proactive surveying professional to support the delivery of high-quality responsive repairs and maintenance services across a varied housing stock. The Role You will be responsible for managing responsive repair works from inspection through to completion, ensuring works are delivered safely, efficiently, and to a high standard. Working closely with contractors, residents, and internal teams, you will play a key role in maintaining homes and delivering a positive customer experience. Key Responsibilities * Carry out property inspections and diagnose repair issues * Specify works and...

Location: Manchester (multi‑site) Sector: Social Housing Pay: £19.00 per hour (CIS) or £15.00 PAYE Overview We are seeking an experienced and reliable Multi‑Skilled Tradesman to join our team supporting responsive repairs, planned maintenance, and property refurbishments across social housing stock in the Manchester area. The successful candidate will carry out a wide range of trade tasks to a high standard, ensuring properties are safe, well‑maintained, and compliant. Key Responsibilities Deliver high‑quality repairs, maintenance, and refurbishment work across multiple social housing sites. Complete a variety of trades tasks, potentially including:Carry out remedial work. Joinery Plumbing Plastering Tiling Basic electrical work (non‑notifiable) Painting & decorating Ensure all work is completed safely, efficiently, and in line with relevant regulations. Maintain accurate records of work completed, materials used, and time spent. Provide excellent customer service to...

Floor Layer Location: Yeovil Salary: £20 per hour Hours: Full Time – 40 hours per week About the Role We are seeking an experienced Floor Layer to join our Commercial Services Trades team, reporting to the Service Manager. This role is responsible for delivering high-quality floor covering repairs and renewals across responsive, void, and planned maintenance properties. You will play a key role in ensuring flooring works are completed safely, efficiently, and to a high standard, while delivering excellent customer service at all times. Key Duties & Responsibilities Accurately measure and prepare floors using latex or plywood. Fit vinyl sheet flooring, safety flooring, and vinyl tiles. Measure and prepare floors; fit underlay, gripper rods, and carpet in properties. Carry out minor repairs to carpet, laminate, vinyl, stair nosings, and treads to eliminate trip hazards. Prepare and fit vinyl flooring to wet rooms, including cap and cove systems. Offer customers a...

Elvet Recruitment is pleased to be working with a leading national housebuilder to appoint an experienced Customer Care Co-ordinator to join their team on a full-time, 6-month temporary contract basis. Our client is a highly established UK developer with a long-standing reputation for delivering high-quality homes nationwide. Originally founded in the North East, the business has grown significantly over several decades through consistent expansion and strategic acquisitions, evolving into one of the country’s most recognised housebuilding groups. With a strong focus on build quality, operational excellence and customer satisfaction, they continue to set high standards across all areas of the business. This role will be based at their regional office, with an initial period of full-time office-based working to support onboarding and systems training. Following this, the position will move to a hybrid working arrangement of three days in the office and two days working from home....

Customer Care Coordinator Location: Warrington (Hybrid working) Sector: Social Housing / New Build & Defects Contract: Full-time, temp About the role We're looking for a Customer Care Coordinator to join our team and play a key role in delivering an excellent service to our customers. This role focuses on managing new build aftercare and defects, acting as a central point of contact between residents, contractors, and internal teams. While experience in social housing is not essential, proven experience within new build customer care or defects management is required. Key responsibilities Act as the first point of contact for customers reporting defects within new build properties Log, track, and coordinate defects from report through to resolution Liaise with contractors, developers, surveyors, and internal teams to ensure timely repairs Keep customers informed throughout the process, managing expectations professionally Monitor service level agreements (SLAs) and...

Sales Support Coordinator 1 year contract – Up to £35,000 The ultimate right-hand role to the Sales Director Love being the person who makes everything happen? We’re looking for a super-organised, proactive plate-spinner to become the Sales Director’s trusted right hand and keep our installation projects running like clockwork. This is a 12-month maternity cover where you’ll sit at the heart of the business — coordinating sales, supporting projects from first enquiry to final sign-off, and making sure our customers receive a seamless, professional experience every time. If you thrive on variety, enjoy taking ownership, and get real satisfaction from bringing order to busy projects, this role is for you. What you’ll be doing Be the Sales Director’s go-to person Provide day-to-day administrative and operational support Keep priorities on track and ensure nothing slips through the net Keep projects moving smoothly Coordinate installation projects from enquiry through to...

Plumber – Social HousingLocation: Bracknell Salary: £38,000 per annum Call Out & Overtime Hours: Monday–Friday, 8am–5pm Contract: Permanent Build Recruitment are working on behalf of a well established social housing provider to recruit an experienced Plumber to join their responsive repairs team in the Bracknell area. Role OverviewYou will be responsible for carrying out day to day plumbing repairs and installations within occupied social housing properties, delivering a high quality, right first time service while maintaining excellent customer care. Key Duties Responsive plumbing repairs and maintenance Installation and repair of pipework, taps, toilets, basins, and sinks Fault finding and leak repairs Hot and cold water systems Minor multi trade works where required Participation in the call out rota Ensuring all works are completed safely and to a high standardWhat’s on Offer £38,000 per annum Call out and overtime available Permanent position Monday to Friday...

Sales Representative required in Portsmouth My client is looking for an Inside Sales Representative to join their team in Portsmouth. You will be required to interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. Hours 7am-3.30pm Monday to Friday 7am -12pm Friday 25 days leave Responsibilities: ⦁ Obtains orders through email and telephone calls, verifies, and enters items, transfers orders to fulfilment, explains stock-outs and expected delivery dates. ⦁ Owns, qualifies, and develops opportunities. ⦁ Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order. ⦁ Reviews open customer order reports and acts on open items, including those items that may...

We are looking for Pallet Repairers to safely and accurately sort rental pallets in a timely manner and to the standard as laid down in the pallet design specification detailed by the customer. To safely and accurately repair pallets in a timely manner, and to the standard as laid down in the pallet design specification detailed by the customer. Job Type: Full-time Hours of Work 8am-4pm, Monday to Thursday. Friday 8:00am - 3pm Rate of pay £12.50 per hour, can be increased once fully trained and hitting targets. Job Requirements Complete the in-house training and will demonstrate competence in the safe use of the nail guns Understand the company's risk assessments and safe systems of work associated with the use of nail guns and manual pallet production. Understand pallet design specifications Complete all necessary production paperwork which must be accurate, complete and legible If you feel you have the relevant skills/attributes please send in your CV Should you require...

Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this Contract position of a Handy Person Job Title: Handy Person – Reactive Maintenance Location: Covering Nottingham to Newcastle Our client is a leading facilities management company providing high-quality reactive and planned maintenance services including Painting and Decorating across the UK. Due to continued growth, they are looking for a skilled and reliable Handy Person to join their team, covering reactive maintenance jobs from Nottingham to Newcastle. The Role: As a Handy Person, you will be responsible for attending various client sites to carry out a wide range of reactive maintenance tasks including Painting and Decorating. You will need to be adaptable, able to work independently, and deliver excellent customer service. Key Responsibilities: • Responding to reactive maintenance requests across multiple sites • Carrying out general repairs and maintenance tasks,...