7 complaints officer jobs found in London

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate...

FACILITIES COORDINATOR - LONDON Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Your duties will entail, but are not limited to the following: Oversee the day-to-day running of office facilities and building services. Ensure smooth delivery of all FM services (cleaning, security, maintenance). Schedule and monitor planned preventive maintenance (PPM) and reactive repairs. Ensure statutory compliance checks (fire alarms, emergency lighting, water hygiene)....

This six-month fixed-term contract as a Health & Safety Advisor offers the opportunity to play a key role in ensuring compliance and safety across property-related operations within the not-for-profit sector. Based in London, this position requires a detail-oriented individual with a strong understanding of health and safety practices. Client Details This opportunity sits within a large, complex organisation delivering housing and community-based services across London. The organisation is committed to maintaining high standards of safety, compliance, and wellbeing for its employees, residents, and contractors. Operating across a diverse portfolio, the organisation places strong emphasis on fostering a proactive health and safety culture, ensuring that risks are managed effectively and that statutory and regulatory requirements are consistently met. The Health and Safety Adviser will work closely with the Head of Health and Safety to support the implementation and...

Site Manager Central London £45,000 18-24-month FTC - 1 year rolling Brief Site Manager needed for a well-known Facilities Management organisation based in London who are looking to employ an experienced and well-rounded Site Manager that takes pride in their work. The successful candidate will need to have experience in the day-to-day operations of site, along with holding their SMSTS ticket and experience in using a CAFM system. Benefits Salary: £40,000 - £45,000 per annum 24 day's holidays Pension Plan Career Progression What the role entails: Some of the main duties of the Site Manager will include: Support the Technical Project Manager with technical performance and maintenance of contract standards Provide expert guidance on Mechanical, Electrical and Fire systems ensuring compliant and efficient solutions Manage technical issues and assist in coordinating other disciplines when required Work with operational leads to improve service delivery aligning with...

We are seeking an experienced Senior Design Manager to support the tender process for a major data centre development in Berkshire. The project involves the delivery of a new-build, three-storey shell and core facility, requiring strong leadership of the design process throughout the pre-construction and tender stages. The successful candidate will work closely with bid, commercial, planning, and construction teams to ensure the design solution is coordinated, compliant, and aligned with client requirements. Key Responsibilities Lead and manage the design process during the tender and pre-construction phases. Coordinate multidisciplinary design teams, consultants, and specialist subcontractors. Review and manage design information to ensure completeness, accuracy, and compliance. Identify and mitigate design risks, clashes, and technical issues. Support the development of competitive tender submissions and technical proposals. Liaise with clients, stakeholders, and project teams...

We’re looking for two skilled Multi Trade Operative - External (FTC until 31st March 2027) to deliver high‑quality fencing and roofing works across our housing stock.    These roles play a vital part in keeping our homes safe, secure and weather‑tight, supporting responsive repairs, emergency works, void properties and minor planned works. You’ll take pride in right‑first‑time repairs, excellent customer service and working safely. What You’ll Be Doing: Delivering responsive and emergency fencing and roofing repairs to a high standard Installing, repairing and replacing: Timber, concrete and metal fencing systems, including gates, posts and gravel boards Pitched and flat roof elements (tiles, slates, ridge tiles, felt, battens and membranes) Guttering, fascias, soffits and rainwater goods Diagnosing defects and selecting durable, compliant repair solutions Working safely at height using ladders, podiums or scaffolding Maintaining clean, safe work areas — including communal...

We are looking for an experienced Multi Trade Operative - Primary Trade: Plasterer (FTC until 31st March 2027) to deliver a high‑quality, customer‑focused plastering service across our social housing stock.   You will work on responsive repairs, emergency jobs, void properties and minor planned works, ensuring homes are safe, habitable, compliant and finished to a high standard. This is a hands‑on role where pride in workmanship, right‑first‑time repairs and excellent customer service are key.   What You’ll Be Doing: Delivering responsive and emergency plastering repairs within agreed timescales Carrying out a range of plastering works, including: Internal wall and ceiling repairs Skimming and patch plastering Making good following plumbing, electrical and building works Background preparation (bonding, boarding and sealing) Rendering and external patch repairs where required Diagnosing defects and selecting the most appropriate repair solution Working safely and compliantly in...