Jul 03, 2026
Executive Enquiries Advisor x2
Pay: £14.34 PAYE per hour
Job Type: Temporary (until September 2026)
Location: Pitsea, SS13Role Overview
We are recruiting for two Executive Enquiries Advisors to support within a Contact Centre & Complaints environment. This role is responsible for managing high-level, escalated complaints and enquiries received via senior channels such as the CEO's office, MPs, and Councillors, ensuring resolution is handled efficiently and in line with industry regulations.
Day-to-Day Responsibilities
Manage and respond to escalated complaints and enquiries from senior channels including CEO office, MPs, and Councillors
Ensure all cases are handled in line with the Housing Ombudsman Complaint Handling Code
Work closely with internal teams to gather relevant information and provide accurate, timely responses
Maintain clear and accurate records of all interactions to ensure accountability and transparency
Monitor and meet SLA requirements, ensuring prompt...
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Essex, UK
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