Apr 23, 2026
Complaints Investigator
Hourly Rate: £23.81 PAYE OR £31.35 Umbrella
Location: Wembley, HA9 - Hybrid working (3 days onside)
Job Type: Temporary (until October 2026 with possible extension)We are seeking a skilled Complaints Investigator with extensive experience in handling complex complaints, particularly in the areas of housing, repairs, homelessness, and public realm issues. This role requires managing stage 1 complaints and drafting responses on behalf of senior stakeholders, necessitating a blend of tact, diplomacy, and tenacity to ensure thorough investigations and resolutions.
Day-to-day of the role:
Handle and investigate stage 1 complaints across various domains including housing, repairs, homelessness, and public realm.
Draft and prepare response documents on behalf of Corporate Directors, ensuring accuracy and appropriateness of the content.
Interact and communicate effectively with senior stakeholders to gather necessary information and feedback for complaint...
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Wembley, London
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