27 complaints officer jobs found

Our client is seeking an experienced Housing Review & Complaints Officer to lead on statutory housing and homelessness reviews and manage corporate complaints within the Housing & Public Protection Service. The Role Investigate and determine statutory reviews under Part 6 & Part 7 of the Housing Act. Conduct applicant interviews, gather evidence, and produce legally robust decisions. Log, coordinate, and respond to complaints, ensuring accuracy and timely resolution. Quality‑check responses and track improvement actions. Provide training to Housing Options staff on legislation, case law and best practice. Analyse H‑CLIC data and support accurate reporting. Liaise with MPs, councillors, partner agencies and internal teams.About You Strong knowledge of homelessness and allocations legislation. Experience in housing casework, reviews, or complaint handling. Excellent investigative and decision‑writing skills. Confident communicator with strong attention to detail....

Resident Services Officer Contract: 9-month Fixed-Term Contract Salary: £44,110 per annum (pro rata) Location: SE26 on patch role (fully onsite)The Resident Services Officer provides high-quality housing management services across designated estates. You will support residents, manage tenancies, respond to issues, and work collaboratively with partner agencies to help maintain safe, well-managed communities. Key Responsibilities Tenancy Estate Management Investigate and resolve tenancy or lease breaches, maintaining accurate records. Complete tenancy audits and take appropriate action regarding suspected tenancy fraud or unlawful subletting. Work with colleagues to manage void properties, including inspections, viewings and sign-ups.Anti-Social Behaviours Disputes Investigate and manage anti-social behaviour, nuisance complaints and neighbour disputes. Ensure cases are managed professionally and in line with internal procedures.Resident Engagement Support Build positive...

I am currently recruiting for a Resident Liaison Officer to join my client on a contract basis. As a Resident Liaison Officer, you will be the key point of contact between residents, contractors, and housing teams during refurbishment, repairs, and improvement works within occupied homes. Your role will be to ensure residents feel informed, supported, and listened to throughout the process. Key Responsibilities Build positive relationships with residents and act as their main contact during works Clearly communicate schedules, scope of works, and any changes Conduct home visits and attend resident meetings Identify and support vulnerable residents, ensuring safeguarding principles are upheld Manage complaints and resolve issues promptly and professionally Coordinate access arrangements for operatives Maintain accurate records and resident feedback Work collaboratively with site managers, contractors, and housing officers About You Experience working in social housing,...

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Electrician One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Kings Cross START DATE ASAP DURATION OF WORKS ON GOING WORK HOURLY RATE £24 - first 7.5 hours per day £36 - after 7.5 hours per day QUALIFICATIONS REQUIRED * JIB Gold Card Please apply online with your most...

Multi-Skilled OperativeLocation:Southampton Commercial Services Are you a skilled tradesperson with a passion for delivering high-quality repairs and maintenance? We're looking for a Multi-Skilled Operative to join our team and help provide an efficient, compliant, and customer-focused service across a range of properties. What You'll Be Doing Carrying out a wide variety of carpentry, plumbing, and masonry tasks to a high standard. Ensuring all work complies with building regulations, health and safety legislation, and internal policies. Communicating effectively with customers and colleagues to keep everyone informed of progress. Acting as an ambassador for our values, delivering excellent service and maintaining strong customer relationships. Using mobile devices to record job progress, materials used, and timesheets. Managing van stock and procuring materials through approved suppliers. Participating in an out-of-hours emergency call-out rota.What We're Looking For Proven...

With over 25 years recruitment experience we have a proven track record of delivering for all our clients’ needs. From our London office we are at the heart of major construction developments encompassing new build, commercial infrastructure projects around the world, including all regions of the property sector. Fairmead Managed Services are currently looking for an on site document controller / site admin on behalf of a main contractor based in Wickford. Responsibilities * Responsible to manage the storage, distribution and filing of all project documents in both paper and the system. * Accessing, uploading, archiving and downloading documents * Assists with the filing of electronic documents * Admin duties phone calls if required * Day to day Site Administration * Responsible for managing and expediting document distribution * Carry out any other responsible duties requested by the Senior staff Qualifications * Previous Document Controller / Site Admin...

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Security Supervisor One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Bedford START DATE ASAP DURATION OF WORKS 5 YEAR PROJECT HOURLY RATE £17 per hour paid 12 hour shifts QUALIFICATIONS REQUIRED * SIA * Driving License Please apply online with your most up to date...

Disrepair Surveyor  5 Month Contract (with potential for extension) £28 per hour (Umbrella) Immediate Start Available Are you an experienced Building Surveyor with a strong background in housing disrepair? We are seeking a highly skilled professional to join a dynamic housing team, playing a critical role in managing and resolving disrepair cases within statutory timeframes. This is an excellent opportunity for a surveyor who thrives in a fast-paced environment, understands the legal implications of disrepair claims, and can deliver high-quality technical oversight from inspection through to case closure. The Role As a Building Surveyor (Disrepair), you will take ownership of a caseload of disrepair matters, ensuring inspections, reporting, and remedial works are completed efficiently and to a high professional standard. Key Responsibilities: Carry out technical inspections of disrepair properties within required timescales Produce clear, detailed, and accurate schedules...

Location: Manchester (multi‑site) Sector: Social Housing Pay: £19.00 per hour (CIS) or £15.00 PAYE Overview We are seeking an experienced and reliable Multi‑Skilled Tradesman to join our team supporting responsive repairs, planned maintenance, and property refurbishments across social housing stock in the Manchester area. The successful candidate will carry out a wide range of trade tasks to a high standard, ensuring properties are safe, well‑maintained, and compliant. Key Responsibilities Deliver high‑quality repairs, maintenance, and refurbishment work across multiple social housing sites. Complete a variety of trades tasks, potentially including:Carry out remedial work. Joinery Plumbing Plastering Tiling Basic electrical work (non‑notifiable) Painting & decorating Ensure all work is completed safely, efficiently, and in line with relevant regulations. Maintain accurate records of work completed, materials used, and time spent. Provide excellent customer service to...

Project Manager - Commercial Fit-OutLocation: South Coast - Bouermouth Salary: £65,000-£70,000 + £5,000 Car Allowance Interviews: March Start: Late March / April Type: Permanent The Contractor A well‑established main contractor with a strong presence across the South Coast, delivering projects within commercial offices, retail, hospitality, and general refurbishment. They're known for delivering high‑quality fit-out and new build schemes across Hampshire and Dorset, typically ranging from £1m to £10m. The business has a solid reputation for repeat work, reliable delivery, and maintaining well‑run, organised sites. The Role You'll be leading a £4m commercial fit‑out project kicking off in March, taking full responsibility for the programme, subcontractor coordination and day‑to‑day site operations. Alongside the main scheme, you'll also support and oversee further packages of work across the region.This role suits someone hands‑on, confident running fast‑track interiors...

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Electrician One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Horsham START DATE 02/02 DURATION OF WORKS Project due to end October 2026 HOURLY RATE £27 per hour paid 45 hour week QUALIFICATIONS REQUIRED * JIB Please apply online with your most up to date CV and we will...

Interim Contract Manager Hourly rate: Very Competative Hourly Rate Location: Cornwall Length of Contract- 4-6 months A Housing Association client is seeking an experienced professional to provide temporary cover within their responsive repairs and maintenance function. This opportunity sits within the social housing sector and requires a confident individual who can oversee contract delivery, drive performance, and manage multiple stakeholders across various sites. The successful candidate will have strong people management experience and be able to manage contractors, surveyors and build a strong, collaborative team! Key Responsibilities * Oversee day-to-day delivery of maintenance and improvement works to occupied housing stock * Manage contractor performance across responsive and planned works programmes * Provide leadership and guidance to Supervisors, Surveyors, and subcontractor teams * Monitor productivity, quality standards, compliance, and health &...

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Electrician One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Battesea START DATE ASAP DURATION OF WORKS Long Term HOURLY RATE £28.50 per hour paid 9 hours QUALIFICATIONS REQUIRED * JIB Gold Card Please apply online with your most up to date CV and we will contact you

Elvet Recruitment is pleased to be working with a leading national housebuilder to appoint an experienced Customer Care Co-ordinator to join their team on a full-time, 6-month temporary contract basis. Our client is a highly established UK developer with a long-standing reputation for delivering high-quality homes nationwide. Originally founded in the North East, the business has grown significantly over several decades through consistent expansion and strategic acquisitions, evolving into one of the country’s most recognised housebuilding groups. With a strong focus on build quality, operational excellence and customer satisfaction, they continue to set high standards across all areas of the business. This role will be based at their regional office, with an initial period of full-time office-based working to support onboarding and systems training. Following this, the position will move to a hybrid working arrangement of three days in the office and two days working from home....

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Electrician One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Guildford START DATE ASAP DURATION OF WORKS On going HOURLY RATE - Paid CIS £27 per hour paid 46 hours per week QUALIFICATIONS REQUIRED * JIB Gold Card Please apply online with your most up to date CV and we will contact...

A Damp and Mould Building Surveyor is responsible for inspecting properties, diagnosing causes of damp, mould, and condensation, and specifying appropriate remedial works to ensure homes are safe, healthy, and compliant with housing standards. The role involves conducting site surveys, preparing technical reports, liaising with contractors and tenants, and ensuring repairs are completed effectively and in line with regulations and landlord obligations Client Details This is working for a not-for-profit housing association based in the North East of England that manages thousands of homes and provides affordable housing and support services to local communities. It focuses on delivering safe, well-maintained homes, investing in neighbourhood improvements, and supporting tenants with initiatives that promote well being, financial resilience, and community development. Description Conduct property inspections to identify causes of damp, mould, and condensation issues. Diagnose...

BMSL, London most experienced and compliant supplier of temporary and permanent personnel to the Construction, Mechanical, Electrical & FM Markets are searching for the below tradesmen to start work for us, working for BMSL you will be reassured that you are working for a company that is fully compliant with current changes in the legislation changes, that always works hard to find continual work for our workers each time a contract finishes. Electrician One of our clients is a leading building services contractor based in London & Ireland with offices across the UK that work in the commercial construction sector that specialise in the Mechanical & Electrical installations of new build Schools, University Buildings, Hospitals, Factory units. LOCATION Google START DATE Monday 23/02 DURATION OF WORKS 3 MONTHS HOURLY RATE £24 First 7.5 hours per day £36 After 7.5 hours per day QUALIFICATIONS REQUIRED * JIB Gold Card Please apply online with your most up to...

Electrical Supervisor Mixed-Use Development London ASAP Start £32.50 per hour | Overtime & Night Work Available An exciting opportunity has arisen for an experienced Electrical Supervisor to join a leading National M&E Contractor on a major mixed-use development in London. This is a site-based role with critical responsibility for the safe, compliant, and high-quality delivery of electrical works through to completion. Job Purpose You will take ownership of the technical and safe delivery of electrical installations on site, supervising teams and subcontractors while ensuring works are completed to programme, budget, and the highest quality standards. Key Duties & Responsibilities Site Supervision & Leadership * Supervise and coordinate electrical installation works on site. * Directly manage electricians, subcontractors, and site teams to ensure "right first time" delivery. * Provide supervisory cover when required. Health, Safety & Compliance * Drive "Zero...

Proposals Coordinator UK-Based | Office & Site Travel Required Our client, a well-established and growing construction organisation, is seeking a highly organised and proactive Proposals Coordinator to join their pre-construction team. This is an excellent opportunity for an ambitious professional looking to develop their career within a fast-paced and collaborative environment. The Opportunity Reporting into the Pre-Construction Manager, the successful candidate will play a pivotal role in supporting the tendering function, helping to build and maintain a strong UK portfolio of projects and ensuring high-quality submissions for frameworks and new business opportunities. This role offers exposure to both office-based and site-based activity, providing valuable insight into technical construction delivery as well as bid coordination. Key Responsibilities Collating photographic evidence from both historic and current projects to develop compelling case studies showcasing...

Axis, part of Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the South East. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant. The Role To support our continued growth we are looking for a Fixed Term Resident Liaison Officer for 12 to 18 months to join our team working from our Walsall Division on the Croc Works Project. The successful candidate will be acting as the first point of contact for residents, responsible for building and strengthening resident relationships and maximising satisfaction. The role requires the ability to prioritise work and meet deadlines with minimum supervision. The ideal candidate will be reliable, well organised and be able to work as part of a team. This role is static. What...