26 complaints officer jobs found

Complaints Coordinator Pay Rate: £16.23 PAYE or £20.51 Umbrella per hour Job Type: Temporary till October 2026 Start date either: 20th July or 27th July 2026 Training in Ealing for 2 days (travel paid for) Location: Remote Working Positions Available: 14Overview We are recruiting for experienced Complaints Coordinator to join a busy customer service and complaints team. This role is responsible for investigating and resolving resident complaints, ensuring fair, thorough, and timely outcomes in line with the Housing Ombudsman Complaint Handling Code. The successful candidate will have strong investigation skills, excellent written communication abilities, and experience managing complaints within a housing, public sector, contact centre, or customer service environment. You will work collaboratively with internal teams and external contractors to deliver positive customer outcomes while identifying opportunities for service improvement. Day-to-Day Responsibilities Investigate...

Description Skilled Careers are currently recruiting for a Tenancy / Resident Liaison Officer on a temporary ongoing basis based in the Walsall area. Your role will cover the Walsall and surrounding areas. The work consists of refurbishment works on Social Housing properties, as a TLO you will be acting as the primary liaison between tenants and residents and the contractor, ensuring effective communication between the two, managing work schedules and updating tenants with these, to minimise any disruption and complaints as much as possible. In order to be considered for the role, you will need proven experience in a similar role and be a confident communicator - able to successfully build rapport quickly with residents. Furthermore, you must have a full UK driving licence due to the area of coverage and have access to a vehicle This is a lengthy temporary contract with a competitive rate of pay, it has the option to go permanent for the right individual, you must be driving...

Job Title: Customer Liaison Officer (CLO) Location: Office based in LE3 9TP with regular travel to occupied properties across Leicester Reporting To: Contracts Manager / Project Manager Company Overview We are a building contractor delivering kitchen and bathroom refurbishment works on behalf of Leicester City Council. We are committed to delivering high-quality workmanship while providing an excellent customer experience throughout every project. As many of our projects take place in occupied homes, effective communication with residents is essential to our success. Job Purpose The Customer Liaison Officer is responsible for ensuring residents receive a professional, supportive, and informative service throughout their refurbishment works. Acting as the primary point of contact between residents, Leicester City Council, site teams, and office staff, the Customer Liaison Officer will build positive relationships, manage customer expectations, and help ensure projects are...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Freelance Tenant Liaison Officer (TLO) Location: Durham Office  Job Type: Freelance  Rate: £13 per hour PAYE Start Date: Immediate Freelance Tenant Liaison Officer Required We are seeking an experienced and professional Tenant Liaison Officer (TLO) to join our team on a freelance basis, supporting the delivery of planned maintenance and refurbishment works across social housing contracts. Based from our Durham office, you will play a vital role in ensuring residents receive excellent communication and support throughout the duration of improvement works to their homes. Key Responsibilities Act as the main point of contact between residents, site teams, and the client. Keep tenants fully informed before, during, and after planned works. Arrange and attend resident meetings, home visits, and consultation events. Manage resident expectations and resolve concerns promptly and professionally. Coordinate access appointments and assist with vulnerable residents where...

Hays Recruitment are seeking Resident Liaison Officers to support our client's social housing refurbishment programmes. We are looking for RLO's in the locations below. - Nottingham - Leicester - Northampton ⭐ Why This Role Matters As a Resident Liaison Officer, you'll be the heartbeat of our client's refurbishment projects-making sure residents feel informed, supported, and valued every step of the way. You'll turn potentially disruptive works into a smooth, positive experience by building trust, solving problems, and championing excellent customer care.This is a role for someone who thrives on people interaction, enjoys variety, and wants to make a real difference in local communities. 🔑 What You'll Be Doing Resident Engagement & Communication Build strong, professional relationships with residents from start to finish. Clearly explain project timelines, impacts, and expectations. Host resident meetings, drop‑ins, and consultations. Share regular updates through letters,...

Tenant Liaison Officer Location: Northamptonshire (NN10) Start Date: ASAP Duration: Ongoing (potential to go permanent) Rate: £24.25 per hour Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12). Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction. The Role: Acting as the main point of contact for tenants throughout the refurbishment works Liaising with residents to arrange property access, appointments, and surveys Keeping tenants updated on programme dates, progress, and any changes to scheduled works Managing tenant queries, concerns, and complaints in a professional and timely manner Supporting...

Resident Liaison Officer Location: Yeovil (covering sites in Bristol, Gloucester & Bath) Start Date: ASAP Duration: Ongoing Rate: £19 per hour (39 hours per week) Resident Liaison Officer - Social Housing / Maintenance Works I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil. This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery. Transport is provided. The Role: Acting as the main point of contact for residents before, during, and after works Liaising with tenants to arrange property access, appointments, and surveys Keeping residents updated on programme dates, progress, and any changes to scheduled works Managing resident queries, concerns, and...

We are seeking an experienced Senior Design Manager to support the tender process for a major data centre development in Berkshire. The project involves the delivery of a new-build, three-storey shell and core facility, requiring strong leadership of the design process throughout the pre-construction and tender stages. The successful candidate will work closely with bid, commercial, planning, and construction teams to ensure the design solution is coordinated, compliant, and aligned with client requirements. Key Responsibilities Lead and manage the design process during the tender and pre-construction phases. Coordinate multidisciplinary design teams, consultants, and specialist subcontractors. Review and manage design information to ensure completeness, accuracy, and compliance. Identify and mitigate design risks, clashes, and technical issues. Support the development of competitive tender submissions and technical proposals. Liaise with clients, stakeholders, and project teams...

Multi Trades Recruitment is looking for a reliable and organised Customer Care Advisor / Planner to join a busy Facilities Management team. This is a fast-paced role supporting planning and customer service operations, handling customer enquiries while coordinating engineers and operatives to ensure works are delivered efficiently and in line with service level agreements. About the Role: You will act as a key point of contact for customers, managing enquiries via phone, email, and internal systems, while planning and scheduling works for operatives. Key Responsibilities: * Handle incoming calls, emails, and portal requests from customers * Book and confirm appointments using internal systems (Castleton Maintain) * Raise, update and close support tickets via CAFM systems * Plan and schedule works for operatives and engineers * Manage and update diaries to ensure efficient workflow * Monitor and ensure SLAs are met * Investigate and resolve customer queries...

ybrid Working: Office based with flexible remote working available The Opportunity An exciting opportunity has arisen for an experienced Quantity Surveyor to join an award-winning regional main contractor with an outstanding reputation for delivering high-quality construction projects across the South West. Established for over 35 years, the business delivers a diverse portfolio of new build, refurbishment, modernisation, maintenance and design & build projects across the education, commercial, healthcare, residential, leisure and public sectors. Built on long-standing client relationships, repeat business and a commitment to quality, the company continues to secure an impressive pipeline of work throughout Wiltshire, Somerset, Gloucestershire, Dorset, Berkshire and the surrounding regions. Due to continued growth, they are looking to appoint a Quantity Surveyor to strengthen their commercial team. This is a long-term opportunity offering excellent career progression,...

Your new company Hays are recruiting on behalf of a well-established organisation based in Telford for a Temporary Procurement Coordinator. This is an excellent opportunity for an experienced procurement or purchasing professional to join a busy and supportive team on a temporary basis.This role is suited to an organised individual who thrives in a fast-paced environment and has experience supporting procurement activities, supplier management, and purchasing processes. Your new role As a Procurement Coordinator, you will play a key role in supporting the procurement function and ensuring the efficient delivery of purchasing activities across the organisation. Your responsibilities will include: Raising and processing purchase orders Liaising with suppliers regarding pricing, delivery schedules, and order queries Supporting procurement and sourcing activities Monitoring supplier performance and maintaining supplier records Ensuring procurement documentation is accurate and...

We’re recruiting a Design Manager for a fixed term 12 month maternity cover period to support our Midlands Business Unit, with the opportunity to progress into a longer term, project based Design Manager role as future projects develop. This role will suit someone who wants variety in the first year, strong exposure to both pre construction and delivery, and the very real opportunity to develop into a long term role with VINCI Building. The Design Manager takes independent responsibility for design management on medium to large-scale projects, coordinating design activities, managing consultant relationships, and ensuring compliance with project requirements whilst developing strategic thinking capabilities and supporting business development activities. This position requires competence in managing design processes across multiple disciplines, implementing the design management procedure, developing project-specific design management strategies, and driving team performance...

Project Resource Scheduler The Project Resource Scheduler is responsible for coordinating and allocating work activities across a nationwide network of operatives and subcontractors, ensuring client requirements are met and service level agreements (SLAs) are consistently achieved. The role requires effective planning, stakeholder management, and real-time coordination to support successful project delivery and operational efficiency. Key Responsibilities Resource Planning & Scheduling Plan and allocate daily work activities to operatives and subcontractors, ensuring client SLAs and productivity targets are consistently met. Monitor workloads and resource availability to maximise operational efficiency and profitability. Maintain regular communication with field-based teams, providing accurate updates and support as required. Input and maintain timesheet data to accurately capture operational activity. Client & Stakeholder Management Act as a key point of contact for...

This six-month fixed-term contract as a Health & Safety Advisor offers the opportunity to play a key role in ensuring compliance and safety across property-related operations within the not-for-profit sector. Based in London, this position requires a detail-oriented individual with a strong understanding of health and safety practices. Client Details This opportunity sits within a large, complex organisation delivering housing and community-based services across London. The organisation is committed to maintaining high standards of safety, compliance, and wellbeing for its employees, residents, and contractors. Operating across a diverse portfolio, the organisation places strong emphasis on fostering a proactive health and safety culture, ensuring that risks are managed effectively and that statutory and regulatory requirements are consistently met. The Health and Safety Adviser will work closely with the Head of Health and Safety to support the implementation and...

Multi Trade Operative (experienced Carpenter) Required To Work With Leading Maintenance Contractor based in the North West of England. Looking for someone who is an experience Carpenter/Joiner with a minimum NVQ Level 2 in Carpentry/Joinery that lives close to Liverpool and has their own vehicle. You will be working on Void properties (mainly), ideally someone who has multi-trade experience too, My client requires skilled and professional multi trade operatives to assist with responsible for delivering a high quality and cost-effective property repairs and refurbishments, estate services, gas servicing and installation and maintenance service across the UK to both internal and external clients. Carry out construction, fault fixing and maintenance duties in accordance with contract and service specifications. Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed. Respond...

FACILITIES COORDINATOR - LONDON Your new company We work with a broad range of organisations across London, offering facilities support in both the public sector and the private sector. These roles are essential in maintaining safe, efficient, and compliant environments. The Facilities team provides strategic support on projects, manages supplier relationships and budgets, oversees Front of House services, and ensures the organisation operates in line with Health & Safety policies and regulations. We also adhere to ISO and BSI standards, maintaining best practice across all operations. Your new role Your duties will entail, but are not limited to the following: Oversee the day-to-day running of office facilities and building services. Ensure smooth delivery of all FM services (cleaning, security, maintenance). Schedule and monitor planned preventive maintenance (PPM) and reactive repairs. Ensure statutory compliance checks (fire alarms, emergency lighting, water hygiene)....

360 Driver Anglian Water (@One Alliance Projects) Location: Norfolk / Suffolk (Various Sites) Rate: Competitive - Depending on Experience Start: Ongoing Work Available We are currently seeking experienced 360 Excavator Drivers to work on Anglian Water projects across the @One Alliance, supporting leading contractors including Barhale and Balfour Beatty. This is an excellent opportunity to secure long-term work on major infrastructure projects within the water sector. Essential Requirements: ·Proven experience as a 360 Excavator Driver on utility / civils sites ·Previous work on Anglian Water or @One Alliance projects ·Valid Anglian Water Passport to Work ·ARC Fire Resistant PPE (must be new and compliant) ·Hard Hat with Chin Strap ·Lifting Operations certification ·Valid Fitness to Work Medical Desirable: ·EUSR Ticket (Clean Water) Role Responsibilities: ·Operating a 360 excavator safely and efficiently on live water utility sites ·Carrying out excavation,...

We’re looking for two skilled Multi Trade Operative - External (FTC until 31st March 2027) to deliver high‑quality fencing and roofing works across our housing stock.    These roles play a vital part in keeping our homes safe, secure and weather‑tight, supporting responsive repairs, emergency works, void properties and minor planned works. You’ll take pride in right‑first‑time repairs, excellent customer service and working safely. What You’ll Be Doing: Delivering responsive and emergency fencing and roofing repairs to a high standard Installing, repairing and replacing: Timber, concrete and metal fencing systems, including gates, posts and gravel boards Pitched and flat roof elements (tiles, slates, ridge tiles, felt, battens and membranes) Guttering, fascias, soffits and rainwater goods Diagnosing defects and selecting durable, compliant repair solutions Working safely at height using ladders, podiums or scaffolding Maintaining clean, safe work areas — including communal...