23 customer liaison officer jobs found

Customer Liaison Officer - Social Housing Planned Works Covering Sheffield with travel to Doncaster, Rotherham, Hull, Leeds and Halifax Full time, temporary (around 10 weeks) £15.00 - £18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties in Sheffield and surrounding areas. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes...

We're Hiring: Resident Liaison Officer - Plymouth 🚨 Are you a people person with excellent communication skills and a passion for helping communities? We're looking for a dedicated Resident Liaison Officer to join our team in Plymouth! 📍 Location: Plymouth 💼 Role: Resident Liaison Officer 🕒 Full-time What you'll do: * Act as the key point of contact between residents, clients, and site teams * Keep residents informed about planned works and project updates * Handle enquiries, concerns, and support residents throughout projects * Build positive relationships within local communities * Help ensure works are delivered smoothly with minimal disruption What we're looking for: ✔ Strong communication and customer service skills ✔ Experience in housing, construction, or community engagement (preferred) ✔ Organised, proactive, and compassionate approach ✔ Full UK driving licence (preferred) If you're ready to be the friendly face that keeps residents informed and supported, we'd love...

Job Title: Resident Liaison Officer (Contract) Location: Hemel / Southend / Dartford  Contract Type: Contract / Temporary Duration: On-going - Temp to Perm Rate: £19.50 About the Company Our client is a well-established contractor specialising in social housing refurbishment and maintenance projects. Due to continued growth and a strong pipeline of work, they are seeking an experienced Resident Liaison Officer to join their team on a contract basis. The Role As a Resident Liaison Officer, you will act as the key link between residents, site teams, and the client, ensuring clear communication and a positive customer experience throughout the lifecycle of works. This is a fast-paced, customer-facing role requiring strong interpersonal skills, organisation, and the ability to manage sensitive situations with professionalism and empathy. Key Responsibilities Act as the primary point of contact for residents during works Provide clear and regular updates on project progress,...

Temporary Resident Liaison Officer (RLO) Location: Nottingham (NG9 area) Duration: Approx. 14 weeks starting mid‑May Rate: £18–£20 per hour Type: Temporary / Contract We’re looking for an experienced Resident Liaison Officer (RLO) to join a live retrofit project working in occupied residential properties. This is a people‑focused role, ideal for someone confident dealing with residents, managing communications, and supporting smooth project delivery on site. Key Responsibilities * Act as the main point of contact for residents throughout the works * Build positive relationships with tenants and leaseholders * Coordinate and attend resident meetings, drop‑ins and information sessions * Communicate project updates, timelines and access requirements clearly * Log and manage resident enquiries, concerns and complaints * Coordinate access for surveys, installations and follow‑up visits * Maintain accurate records of all resident interactions * Liaise closely...

Resident Liaison Officer - Dover and surrounding areas- Planned Maintenance (External) Salary: £17- £18 Location: Dover and surrounding areas  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Dover and surrounding area. This role focuses on external projects including window and roofing replacements. Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to ensure that...

Resident Liaison Officer - Westminster – Planned Maintenance (Recladding) Salary: £22 - £23ph  Location: Westminster  Job Type: Temporary to Permanent  Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Westminster area. This role focuses on recladding projects and involves working in occupied properties and offices. Key Responsibilities: Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. Collaboration: Work closely with the site team and contractors to...

Job Title: Tenant Liaison Officer Location: Cambridge Overview * We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement * Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied * viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at * their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book * installations. If you enjoy being out on the road, talking to people, and making a difference in your * community, this could be a great fit for you. Duties * Appointment Booking * Resident Engagement * Internal Home Surveys * CRM and Reporting * Compliance and Safety * Team Collaboration Requirements / Demonstrable Experience * Minimum 2 years of customer-facing experience * Ideally in roles such as tenant liaison, estate/letting agency,...

Job Title: Tenant Liaison Officer Location: Ashford Overview * We’re looking for a confident and outgoing individual to join the Water team as a Tenant Engagement * Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied * viewings, property inspections, or similar customer facing roles. You’ll be engaging directly with residents at * their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book * installations. If you enjoy being out on the road, talking to people, and making a difference in your * community, this could be a great fit for you. Duties * Appointment Booking * Resident Engagement * Internal Home Surveys * CRM and Reporting * Compliance and Safety * Team Collaboration Requirements / Demonstrable Experience * Minimum 2 years of customer-facing experience * Ideally in roles such as tenant liaison, estate/letting agency,...

Customer Experience Coordinator  Location: Sunderland  Contract Type: Freelance/Permanent Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day...

Customer Experience Coordinator  Location: Sunderland  Contract Type: Freelance/Permanent Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day...

Customer Experience Coordinator  Location: Sunderland  Contract Type: Freelance/Permanent Rate: Competitive day or hourly rate depending on experience We are looking for an organised, personable, and proactive Customer Experience Coordinator to support our growing team based in Sunderland. This is an ideal opportunity for someone who enjoys working with people, solving problems, and ensuring customers receive an excellent experience from first contact through to completion. We are particularly interested in candidates seeking freelance or contract-based work with flexibility. Key Responsibilities Act as the main point of contact for customer enquiries Coordinate appointments, updates, and ongoing communication Maintain accurate customer records and internal systems Liaise with internal departments to ensure smooth service delivery Resolve customer issues efficiently and professionally Monitor customer feedback and identify areas for improvement Support day-to-day...

Assistant Site Manager Location: Preston Type: Freelance Day Rate: Competitive day/hourly rates We are currently seeking an experienced Assistant Site Manager to join our freelance residential housing team in Preston on a long term role with an immediate start.This is a great opportunity to work with an established team on new build housing project this role requires a minimum of 2 years experience within residential new builds. Key Responsibilities Support day-to-day site operations alongside the Site Manager Coordinate finishing trades across multiple plots Manage snagging lists and ensure defects are closed out efficiently Carry out quality inspections at key stages of build Support customer care processes, including plot handovers and demonstrations Liaise with subcontractors to maintain programme and quality standards Assist with health & safety compliance on site Ensure all homes meet company and NHBC (or equivalent) standards Maintain clear communication with site...

Assistant Site Manager Location: Maghull Type: Freelance Day Rate: Competitive day/hourly rates We are currently seeking an Assistant Site Manager to join our freelance residential housing team in Maghull. This role requires a minimum of two years experience within the new build sector. The role will focus on finishing works, quality control, snagging, and supporting the smooth delivery of plots through to handover, while maintaining high standards of health & safety and customer satisfaction. Key Responsibilities Support day-to-day site operations alongside the Site Manager Coordinate finishing trades across multiple plots Manage snagging lists and ensure defects are closed out efficiently Carry out quality inspections at key stages of build Support customer care processes, including plot handovers and demonstrations Liaise with subcontractors to maintain programme and quality standards Assist with health & safety compliance on site Ensure all homes meet company and...

Job Title: Project Manager - Utilities Expansion Location: Aylesbury Manufacturing plant Contract Rate - circa £500 - paid inside IR35 About the Role: Our client, a leading manufacturer, is seeking an experienced Project Manager to oversee a utilities expansion program at their manufacturing site. The projects are currently at the feasibility and design stage, focusing primarily on refrigeration and wastewater systems. The ideal Project Manager will have the capability to manage the projects through the full life cycle, from design and planning to commissioning and closeout, while ensuring compliance with relevant health, safety, and CDM regulations. Key Responsibilities: Project Manage the full project lifecycle from feasibility and design through to commissioning and handover. Oversee the refrigeration and wastewater expansion projects, ensuring technical, budgetary, and timeline objectives are met. Ensure compliance with CDM (Construction Design and Management)...

We are seeking an experienced candidate to join the Asset Management and Compliance team, within Housing Services, to support the delivery of responsive repairs and voids works Rate of Pay: £300 Per Day Hours: 37 hours a week Monday to Friday 8am to 4pm The ideal candidate will have a strong social housing background and technical understanding of property maintenance / construction. They should possess the knowledge to deliver effective and efficient property maintenance services to customers by working closely with internal stakeholders, customers, and third-party contractors to meet commercial, operational, safety and satisfaction performance. The role has no line management responsibilities, but the successful candidate will be responsible for day-to-day operations, and work closely with back-office staff, surveyors, management, customers, as well as being a key liaison with third party contractors. Duties: Organise third-party contractors to deliver responsive repairs...

We are recruiting 2 Interim Damp and Mould Surveyors for a leading Social Housing provider based in Staffordshire, supporting property services across the local region on a 3-month contract. As an Interim Damp and Mould Surveyor, you will be responsible for delivering a range of surveying services across housing stock, ensuring properties are maintained to a high standard, compliant with regulations, and fit for purpose. This is a great opportunity to join a busy, customer-focused organisation and make an immediate impact. What’s on offer: Rate: £35 per hour Contract: 3-month interim assignment (potential for extension) Working pattern: Full-time (37–40 hours per week) About the Company Our client is a well-established Social Housing group managing a large portfolio of residential properties across Staffordshire and the surrounding areas. They are committed to providing safe, high-quality homes and delivering excellent services to their tenants and communities. Key...

Safe to say the market has definitely picked up and it has led me to recruit for a Senior Site Manager for an industrial project based in East London About the role: The project starts in the middle of May, (finishing at the end of 2026) It consists of a new build steel framed warehouse worth around £10m. The project DOES require a commercial fit out Packages consists of piling, groundworks, steel frame, cladding, roofing and window installation then will following with an internal fit out. Responsibilities: Responsibility for ensuring the project is completed on time, within budget and to the highest quality and safety standards Key liaison with Client, ensuring Client is regularly updated Regular progress reporting to the visiting Contracts Manager Instruct, lead, and direct the project staff with respect to construction, contractual and regulatory requirements Effective management and co-ordination of subcontractors and ensure all personnel on site conduct their duties to...

Job Title: Waste & Street Cleansing Supervisor Job Type: Ongoing  Location: Rugby Rate of pay: Paye £16.90ph Umbrella £21.49ph - but flexible DOE - 37 hours per week  Are you a Supervisor looking for work? ARC are currently looking for a Waste & Street Cleansing Supervisor. For this position, you must have the following: Proven experience supervising operational teams in waste management, street cleansing, or a similar field Strong understanding of Health & Safety legislation and operational best practice Strong organisational and time-management skills Full UK driving licence The type of work will involve:  Oversee day-to-day delivery of recycling, refuse, and street cleansing services and contracts, ensuring services run on time and within budget Organise and conduct scheduled and monitoring of staff to ensure compliance Respond to and resolve customer complaints promptly, following council procedures Liaise effectively with councillors, officers, and other...

Please note you must ahave a blue CSCS card with qualification in passive fire protection to be considered for this work. Dry Lining cards can't be accepted on this particular project. A DBS check will need to be completed before starting. A regional leader of compliance services is looking for experienced fire stoppers to join their team on a temporary basis. You will be working on a large project completing batt and mastic works. Detailed recording of your work is required. The project should be around 2 months with the chance for more work in September. The successful candidate will have: * At least three years’ fire stopping experience (required) * NVQ level 2 passive fire protection (required) * Valid CSCS card (required) * Experience with batt and mastic, fire barrier and compound * Asbestos Awareness certificate (beneficial) Roles and responsibilities * Complete works in line with the manufacture’s specification * Document works on a step-by-step basis,...

We are recruiting an Interim Repairs Surveyor for a leading Social Housing provider based in Northampton, supporting property services across the local region on a 6-month contract. As an Interim Repairs Surveyor, you will be responsible for managing and resolving property repair issues across housing stock, ensuring homes are maintained to a high standard, compliant with regulations, and safe for residents. This is a great opportunity to join a busy, customer-focused organisation and make an immediate impact. What’s on offer: Rate: £35 – £40 per hour (dependent on experience and qualifications) Contract: 6-month interim assignment (potential for extension) Working pattern: Full-time (37–40 hours per week)About the Company: Well-established Social Housing group Large portfolio of residential properties across Northampton and surrounding areas Committed to delivering safe, high-quality homes and excellent tenant servicesKey responsibilities: Conduct detailed property...