Mar 14, 2026
Resident Services Officer
Contract: 9-month Fixed-Term Contract
Salary: £44,110 per annum (pro rata)
Location: SE26 on patch role (fully onsite)The Resident Services Officer provides high-quality housing management services across designated estates. You will support residents, manage tenancies, respond to issues, and work collaboratively with partner agencies to help maintain safe, well-managed communities.
Key Responsibilities
Tenancy Estate Management
Investigate and resolve tenancy or lease breaches, maintaining accurate records.
Complete tenancy audits and take appropriate action regarding suspected tenancy fraud or unlawful subletting.
Work with colleagues to manage void properties, including inspections, viewings and sign-ups.Anti-Social Behaviours Disputes
Investigate and manage anti-social behaviour, nuisance complaints and neighbour disputes.
Ensure cases are managed professionally and in line with internal procedures.Resident Engagement Support
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CV-Library
Lewisham, London
Contractor