4 jobs found

IT Service Design Lead 📍 London (Hybrid) | 6‑month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service readiness reviews and go/no-go decisions with senior stakeholders Embed consistent SD&I processes, standards, and governance frameworksKey requirements: Strong experience in Service Design & Transition / Introduction (ITIL) Background in financial services or regulated environments Experience delivering within large-scale transformation...

Microsoft Dynamics 365 Developer Location: Farnborough (Hybrid - minimum 3 days onsite initially) Contract: 6 months (likely to extend with possibility of perm) Rate: £28.59 PAYE or £38.25 Umbrella per hour Hours: 37 hours per week IR35: Inside IR35 Clearance: BPSS+ (to be completed prior to start) The Opportunity Our client is seeking a skilled Microsoft Dynamics 365 Developer to join their growing team, supporting and enhancing a business-critical D365 ecosystem. This is a fantastic opportunity to play a hands-on role in both development and day-to-day system administration within a fast-paced, innovative environment. You'll be a hands-on D365 specialist who enjoys working across both development and system administration. This role suits someone who is comfortable making system improvements, resolving day-to-day issues, and working closely with stakeholders to deliver real business value. Key Responsibilities Develop, customise, and support solutions within Dynamics 365...

Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : OnsiteJOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service...

Incident and Problem Management Analyst Clearance: Must be SC Cleared Location: Warrington – Full time onsite during the initial training period (up to 5 weeks, depending on completion), transitioning to a hybrid model of 1–2 days onsite per week based on business needs. Start date: ASAP Contractor Rate: £275 to £290 per day inside IR35. Extra pay for on call - hourly rate pro rata Duration: 6 to 12 months initially Role Summary Our client is seeking an experienced Incident & Problem Management Analyst to coordinate incident resolution, drive problem investigations, and support continuous service improvement within a complex IT infrastructure environment. You will apply strong ITIL expertise, lead bridge calls, manage stakeholder communications, ensure SLA compliance, and maintain high‑quality BAU delivery. Key Responsibilities * Act as the main contact for all Incident & Problem Records. * Monitor SLAs, drive incident reviews, and ensure accurate closure....