2 jobs found in Atherstone

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls and 700 emails per month, supporting end users and ensuring incidents are logged, managed, and resolved efficiently. Training will take place on-site in Nottingham for at least two weeks, with side-by-side shadowing until you’re confident working independently. Once fully trained, you’ll move to a hybrid model — 2 days in the office and 3 days from home. Day-to-Day Responsibilities * Handle incoming calls and emails via Genesys, logging incidents into ITSM. * Aim to resolve issues at the first point of contact wherever possible. * Perform queue management and take switchboard overflow calls when needed. * Collaborate closely with your teammates to ensure a consistent, high-quality service. Skills & Experience * Excellent customer service and communication skills...

2 x Contract Desktop Support Engineers - North Nottingham (On-Site) Location: North Nottingham Working Pattern: 5 days on-site Contract Length: 4 months (possible extension) Rate: Up to £200 per day (Inside IR35) Our client is seeking two Desktop Support Engineers to join their team on a short-term contract. These roles will provide hands-on technical support and assist with a major Windows 11 migration project across the business. Key Responsibilities Provide desktop support for end-user devices (desktops, laptops, tablets, smartphones). Assist with Windows 11 deployment, including imaging, data transfer, and post-installation checks. Support Active Directory and Microsoft 365 administration tasks. Manage device updates and configurations via SCCM and Intune. Respond to incidents and service requests promptly, maintaining clear communication. Document processes and contribute to knowledge base articles. Skills & Experience Previous experience in desktop support within...