2 jobs found in Fawley

1st Line IT Support Analyst 6-month contract | £24 per hour | Inside IR35 | Hybrid – Guildford We’re representing a well-run, technically credible organisation looking to bring in a solid 1st Line Support Analyst to keep the wheels turning on their service desk. This isn’t a “log it and pass it on” environment. You’ll be expected to think, troubleshoot properly, and resolve what you can before escalating. If you like being hands-on and actually fixing things, you’ll be in your element here. The Role You’ll sit within the IT Service Desk team, acting as the first point of contact for users across multiple sites. Calls, emails, walk-ups — you’ll handle the lot. Day to day, you’ll be: * Taking ownership of incoming incidents and requests — not just logging and moving on * Diagnosing issues across Windows environments and Microsoft 365 tools * Fixing what you can at first touch, escalating only when it makes sense * Keeping ticket notes sharp and audit-ready — no...

IT Support +12 months + +Predominantly on site in Reading - some hybrid work +£30-£35 ph +Inside IR35 Role overview You'll work closely with a small, experienced group of IT professionals providing high-quality, customer-focused IT support to end users across the EMEA region. The role is hands-on and varied. Support is delivered face to face, remotely, and through collaboration with global IT teams. You'll handle day-to-day support, contribute to projects, and help keep our office and user environments running smoothly. We're looking for someone who enjoys solving problems, cares about user experience, has a "can do / can learn" attitude and wants to keep learning as technology evolves. What you'll do * Provide professional, friendly IT support to end users, both onsite and remotely * Manage incidents, requests, and tasks through ServiceNow, Microsoft Teams, and email * Resolve hardware, software, and connectivity issues across Windows, macOS, and mobile devices...