2 jobs found in Manchester

Job Specification – VIP Support Analyst Role Title: VIP Support Analyst IR35 Status: Inside IR35 Security Clearance Required: BPSS Location: Warrington (Full-time onsite with travel to other Amentum locations as required) Working Pattern: 40 hours per week, Monday to Friday Shift / On-Call Requirement: Possible on-call support required during periods of business demand Expenses: Travel and accommodation covered when travelling to other sites We are seeking a highly professional, customer-focused VIP Support Analyst to join the International IT Service Desk team. This role provides high-priority, white-glove IT support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless, responsive, and discreet technology experience. The successful candidate will operate across L1 to L3 support activities, combining Service Desk call handling, remote support, and hands-on onsite support across Warrington and other Amentum locations as required. The role is highly...

Service Desk Manager 2 days onsite £300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting and KPI management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure effective handling of incidents and service requests in line with SLAs. Monitor workload distribution and ensure efficient ticket progression. Act as an escalation point for high-priority incidents during business hours. Maintain clear communication standards and a strong...