1 jobs found in Nailsea

Hays are now looking for a Service Delivery Manager for one of of our local clients: £377.33 p/d Inside IR35 Hybrid 2-3 days a week in Wiltshire All candidates must currently hold SC Clearance Key Responsibilities Maintain full accountability for service performance, delivery excellence, and customer satisfaction. Ensure SLAs, KPIs, and quality standards are met, identifying and driving improvement opportunities. Support and champion ITIL practices across Incident, Problem, Change and other ITSM processes. Build strong relationships with customers, internal teams, suppliers, and third parties. Provide clear, accurate reporting and maintain Service Management Plans and documentation. Lead regular service reviews and monitor risks, issues, and improvement activities. Understand customer needs and promote opportunities that deliver business value. Skills & Experience Proven experience in ITSM Service Delivery or Service Management within an ITIL‑compliant environment. Strong...