2 jobs found in Thrapston

Service Manager - Leaving Care We are recruiting for a Leaving Care Service Manager on behalf of our local authority client on an Inside IR35 temporary contract for an initial 3 months with a possible extension. *Candidates with local authority experience preferred. Rate of Pay Umbrella: £450 per day Location: PE2 8TY

Service Desk Analyst – IT Consultancy Inside IR35 – Fully Onsite - Spanish, Romanian and Lithuanian speaking    Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.   Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints...