Mar 31, 2026
Business Analyst | Customer Journey Analysis | Berkshire | Hybrid | £750/day (Inside IR35) | 12 Months Contract |
Our client is seeking an experienced Business Analyst with experience in supporting digital and AI enabled customer service solutions, including assisted service or self-service functions.
Required Key Skills & Experience:
Proven experience as a Senior Business Analyst supporting large-scale transformation programmes within customer service, contact centre, or customer operations environments.
Strong background in customer journey analysis, process re-engineering, and target operating model design.
Experience working with CRM and contact centre platforms, ideally Salesforce and/or Amazon Connect (or equivalent).
Experience operating in Agile delivery environments, supporting squads through sprints and releases.
Exposure to AI tools, conversational analytics, speech-to-text, or intelligent routing.
Professional Business Analysis certification desirable (BCS, IIBA,...
| IR35 Status: |
Inside IR35
|
CV-Library
Slough, Berkshire
Contractor