2 ganger jobs found

IT Service Desk Engineer - Gloucester (on-site) - 6‑Month Contract - up to £200/day (Inside IR35) Must be NPPV3 Cleared I'm seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You'll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties. Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential. Skills & Experience Required: Active or recently lapsed NPPV3 clearance (essential) Proven experience in a Service Desk / 1st & 2nd Line Support role Windows 10 / Windows 11 Microsoft 365 (Office, Outlook, SharePoint) Active Directory & Exchange Intune and/or SCCM Understanding of ITIL processes (Incident, Problem, Change, Configuration) Experience using ITSM tools (e.g. Assyst or similar) Excellent communication and customer...

ServiceNow Customer Experience (UX) Lead - ITSM Start - 5th of May 2026 Up to six month contract £600 pay per day - paid via an umbrella - Inside IR35Stevenage in Hertfordshire - three days per week essential Essential: Strong experience working with ServiceNow ITSM (in design, product ownership, consultancy, or leadership roles). Deep understanding of ITSM processes (ITIL-aligned) and how users interact with them. Proven experience in customer experience design, service design, or UX within IT environments. Ability to translate customer needs into practical platform solutions. Strong stakeholder management skills up to senior leadership level. Experience working in Agile / product‑based delivery models. A pragmatic, can-do, hands-on style. Role Summary The ServiceNow Customer Experience (UX) Lead - ITSM is responsible for shaping, governing, and continuously improving the end‑to‑end customer and user experience across IT Service Management services delivered...