2 jobs found

IT Support Engineer 1st & 2nd Line - Contract - Outside IR35 On-site role - Auchterarder We're supporting an organisation in Auchterarder as they look to bring in an experienced IT Support Engineer to support a busy, customer-facing environment during a key period of work. This is a hands-on, fully on-site contract role, ideal for a 1st- and 2nd-line support engineer who enjoys working closely with users, delivering excellent service, and supporting Windows 11 upgrade activity alongside day-to-day IT support. Role responsibilities: Acting as the first point of contact for IT-related issues, providing a friendly, professional, and high-quality support experience Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required Providing hands-on troubleshooting across hardware, software, network, and system issues Managing IT service desk tickets, ensuring timely resolution and clear communication...

IT Support Engineer (Level 1/2) Location: Auchterarder (Fully onsite) Contract: 2 months Day Rate: £200 (Outside IR35) Overview Level 1/2 IT Support Engineer required for a short-term onsite contract Primary focus on a Windows 11 upgrade and laptop refresh programme Fully onsite role based in Auchterarder Key responsibilities Provide L1/2 desk-side and service desk support to end users Support a Windows 11 upgrade programme across laptops Replace laptop hardware including memory (RAM) and hard disks Build, configure and deploy laptops and peripherals Log, diagnose and resolve incidents following ITIL processes Maintain accurate ticket updates and documentation Support basic networking, connectivity and VPN issues Required experience 1–3 years’ experience in a Level 1/2 IT support role Strong Windows OS and Microsoft 365 support experience Comfortable with hands-on laptop hardware upgrades Familiarity with ITSM tools (ServiceNow, Freshservice or similar) Basic...