18 jobs found in Aldershot

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in customer service and will play a key role in ensuring exceptional support for both new and existing customers. Duties: Acting as the first point of contact for customer enquiries via phone and email. Managing the customer ticket queue in collaboration with team members, ensuring timely resolution. Handling online quotations and orders. Inputting orders into the system with accuracy and efficiency. Sharing product knowledge with customers to provide support and advice. Collaborating with the Customer Service Manager to deliver an excellent customer experience. Troubleshooting delivery issues and demonstrating empathy when resolving problems. Assisting the team with other administrative duties as required.The ideal candidate will: Possess excellent communication skills, both verbal and written. Have previous...

Our client based in Woking are seeking a Customer Service Advisor to join their busy team! You will be first point of contact for customers and provide advice and guidance on products. This role requires someone with excellent customer service skills, who enjoys a fast-paced environment! To be considered you must be available immediately. Duties: Engage with customers, providing information about products and services Building rapport with customers over the phone Manage customer complaints and ensuring the highest customer satisfaction Use CRM system to manage customer interactions Ensure customer records are updatedExperience: Excellent communication skills, both written and verbal Strong attention to detail Previous customer service experience Experience using a CRM software Positive attitude with customers and colleagues

We are recruiting for a Office Administrator on a temporary basis on behalf of one of our long established clients. There may be opportunities for permanent employment after a qualifying period. Your duties will include: Processing sales orders through the system Supporting the sales and customer service teams Ensuring that customer's orders are delivered in time and in full or advising them of the delay of their orders in applicable Dispatch parts to customers, where required Processing service requests from retailers if required Inputting data to relevant systems and databases Handling enquiries via telephone and email Managing returns and also collection and credit requests Call handling.Working 8:30am - 5.00pm, Monday - Friday, you will be working in a small friendly team assisting with the day-to-day administration and operation of the Customer Service department. Location: Medway towns. You will have previous experience in customer service and administration, be IT...

Helpdesk Operator – Facilities Management Location: Bracknell Pay: £14.45 Full-time | Temporary (3 months) We are currently recruiting for a Helpdesk Operator to join a leading Facilities Management provider based at the Bracknell. This is a fantastic opportunity to work within a fast-paced, high-profile environment supporting the delivery of essential FM services. The Role: As a Helpdesk Operator, you will be the first point of contact for all maintenance and facilities-related queries. You will play a key role in ensuring service requests are logged, tracked, and resolved efficiently while delivering excellent customer service. Key Responsibilities: Handling incoming calls and emails from clients and site users Logging jobs accurately onto the CAFM system Coordinating with engineers and subcontractors Monitoring job progress and ensuring SLAs are met Providing regular updates to stakeholders General administrative duties to support the FM team What We’re Looking...

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications. Maintain accurate records of interactions, applications, and transactions....

Customer Service Specialist (Temporary - up to 6 months) Leatherhead Up to £26,000 (pro rata) 1 day per week in the office remaining WFH We're currently recruiting for a Customer Service Specialist to join a busy and fast-paced team on a temporary basis for up to 6 months. This is a great opportunity for someone who thrives in a high-volume environment and enjoys delivering excellent customer service. Key Responsibilities: Handling a high volume of inbound calls (approximately 70 per day) Taking payments over the phone securely Transferring calls to the appropriate departments Responding to customer queries efficiently and professionally What we're looking for: Previous customer service experience, ideally within a call centre or fast-paced environment Strong communication skills and a professional telephone manner Ability to multitask and work under pressure Good attention to detail If you're immediately available and looking for your next opportunity, we'd love to hear...

Aatom Recruitment is looking for a Customer Operations Adviser (SCP 18) on behalf of a Local Authority. Job Title: Customer Operations Adviser (SCP 18) Contract Duration: 3 Months with Possibility of Extension Working Pattern: Office Based Hours Per week: 36 The main purpose of the role: * To consistently maintain high quality customer service and wherever possible, resolution at first point of contact to residents, customers or partners contacting the council through all communication channels * To process administrative work, ranging from decision making for straightforward processes, to complex processes impacting financial and legislative compliance. * Ensure collection rate targets are achieved by following processes to maximise income to the council and compliance with all relevant legislation and regulations. * Ensure advice and guidance for benefits customers enables an accurate and timely resolution for claims processing times. Specific duties and...

Customer Care Advisor – Temporary (1 Month) – £14.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Advisor to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £14.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience in a customer...

Flexible People Ltd is seeking drivers for a prestigious Vehicle Accident Repair company located in Croydon. Immediate starts available. Position Overview: We are looking for presentable drivers who provide care and attention to their work. Ideal candidates will have a positive, friendly attitude and excellent customer service skills. This role involves the collection and delivery of customer vehicles and courtesy cars, ensuring that all interactions are professional and courteous. Key Responsibilities: * Collect and deliver customer vehicles to and from their homes. * Fill out vehicle damage paperwork accurately. * Collect and drop off courtesy cars to customers. * Drive cosmetically damaged vehicles that are safe and roadworthy. Work Hours: * Monday to Friday, 0700 - 17:00 Pay Rate: * £12.71 per hour Qualifications: * Must be over 21 years old. * Must have a minimum of two years of driving experience. * Must have no more than 6 points on your...

Job Title: Customer Service Advisor (Complaints Resolution) Location: Warlingham Hours: Monday to Friday, 08:00 – 18:00 Pay: £13.21 per hour Key Responsibilities: Managing customer complaints via inbound and outbound telephone calls Listening to customer concerns and responding with empathy and professionalism Investigating issues thoroughly to provide accurate and timely resolutions Recording all interactions and outcomes clearly and accurately on internal systems Escalating complex or unresolved cases in line with company procedures Ensuring all complaints are handled in line with service standards and compliance requirementsSkills & Experience Required: Strong telephone-based customer service and communication skills Ability to handle difficult conversations calmly and professionally Previous experience in customer service, contact centre, or complaints handling preferred Good attention to detail and problem-solving ability Confident using computer systems and maintaining...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Service Delivery Manager – 3 Months – London – Immediate Start We are looking for an experienced Service Delivery Manager (SDM) to support a critical ITSM transformation programme, migrating from ServiceNow to Freshservice. The successful Service Delivery Manager position is suited to someone who can quickly embed into an organisation, take ownership of service delivery, and drive a smooth and effective migration. The ideal candidate will have previous experience with a similar migration as well as hands on background within Service Desk, Incident and Change Management. Key responsibilities of the Service Delivery Manager: Take ownership of service delivery throughout the ITSM migration lifecycle. Lead the transition from ServiceNow to Freshservice, ensuring minimal business disruption. Assess current processes and drive ITIL-aligned improvements (not just lift-and-shift). Manage stakeholders across IT, business units, and third-party vendors. Oversee incidents, risks, issues,...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress....

1st Line Support 3-Month Initial Contract 100% On site in Eastleigh £21.35 p/h (Umbrella) Start ASAP Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a 1st Line Support Technician, you'll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies and data protection standards, contributing to the overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed...

Desktop Support Analyst Rate - £200 (A day) Location - London (Liverpool Street) Duration - 3 Months (Initially) IR35 - Outside KEY RESPONSIBILITIES Serve as the primary IT support contact for the London office, handling hardware, software, and connectivity issues in a timely and professional manner Provide end-user support within a Citrix Virtual Desktop Infrastructure (VDI) environment, including troubleshooting session and application issues via Citrix Director Manage end-user onboarding and offboarding, including hardware provisioning, account setup, and access management via Active Directory / Microsoft Entra ID Maintain and manage hardware inventory, printers, and AV equipment across the London office Administer and support Microsoft 365 and Windows desktop environments, including user account management and license provisioning Perform network troubleshooting to diagnose and resolve connectivity issues, escalating to network teams where required Support video...

Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth on a 6 month fixed term contract. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. This could suit someone who has worked in retail and dealt with customer enquiries on the phone or someone looking to return to the workplace. You will be joining an established and supportive team who will help you succeed in your role.  You will receive support throughout your on boarding as well as regular training and development. Your responsibilities will include: Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times First point of contact for customers calling with enquiries relating to policy maturities Liaising with financial advisers and third...

Our client is looking for a German Speaking Customer Support Advisor with a track record of delivering high-quality Customer Service, ideally online and over the phone, and who are comfortable in a fast-paced environment. You will help resolve enquiries for both potential and existing customers across a range of channels, including Phone, Text Support, social media, and Email.  This role will work with the German market, so a German speaker is required.  The role would start in February and is a 6month contract initially. Main Duties Reply to customer enquiries via a digital ticketing system through a range of channels Provide high-quality answers to queries to ensure they are resolved quickly and efficiently Always follow standard processes to ensure a smooth experience with returns, exchanges, etc. Work collaboratively with teams across the business to uphold and improve customer service ratings Skills and Knowledge Fluent German - written and spoken. You will have a great...

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...