19 jobs found in Alton

IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities * Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins * Log, update, and manage tickets accurately in the Service Desk system * Investigate issues using standard troubleshooting techniques, resolving where possible or escalating when required * Monitor Service Desk phones and inboxes, ensuring timely responses * Develop and maintain simple procedures for common issues (“quick wins”) * Review escalated tickets to ensure SLA compliance * Support general IT administration, including documentation and procurement * Carry out other tasks as directed by IT management Essential Requirements Qualifications * Diploma or NVQ in IT or a related subject (desirable, not essential) * Awareness of ITIL or similar frameworks is an...

As a Customer Service Coordinator you will provide first class service to our customers and retail partners within a highly regulated FCA environment. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. You will ideally have worked within an FCA compliant environment before. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion...

Job Title: Operations Centre Analyst Location: Portsmouth Key Responsibilities Work closely with team members to support daily operations and tasks. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures. Use our service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using our event management tools. Assist specialist teams with resolving technical problems. Follow set processes and guidelines to fix incidents and problems. Provide updates on ongoing incidents, keeping everyone informed. Contribute to updating knowledge articles, helping improve the service desk's efficiency. Help generate reports using data from our service management system. Support software rebuilds or deployments following system failures. Help with software configuration and deployment tasks. Occasionally support shift work and be...

IT Service Desk Team Leader Location: Fareham Contract: Up to 6 months Role: IT Support / Service Delivery About the Role We are looking for an experienced IT Service Desk Team Leader to manage day-to-day operations for a household-name global retail brand. You will balance hands-on technical escalation with hands-off team management to deliver high-quality support and maintain key service levels. Key Responsibilities Team Supervision: Lead, mentor, and schedule a team of Service Desk Analysts. SLA Guardian: Ensure incidents and requests are resolved quickly within agreed timeframes. Escalations: Handle complex technical issues and route them to higher-tier teams when needed. Quality & Performance: Conduct ticket audits, monitor call quality, and track weekly/monthly KPIs. Knowledge Management: Maintain the Knowledge Base to improve first-line resolution and self-service options. Requirements Proven experience in a Team Lead, Senior Analyst, or Supervisory IT...

Job Title: IT Service Desk Team Leader Location: Fareham Type : Contract up to 6 months Job Description Core Competencies & Expertise Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape. Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP. ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management. Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions. Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.Key Functional Focus Knowledge Cultivation: Oversee and enrich the Service Desk...

Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be flexible with working hours as the help desk runs Monday to Sunday either 06.30-13.30 or 13.30-21.00. Hourly pay rate £12.71 Please note you will need a BASIC DBS check for this role. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data base and following up details of action and outcome Using specific software and databasesCandidate Requirements: Computer literate including Microsoft Office Excellent customer service at all times Working as part of a busy team and also unsupervisedPlease apply now or...

Customer Service Officer – Housing Pay: £14.48 per hour Location: Lyndhurst Hours: Monday to Thursday: 8:30am–5:15pm | Friday: 8:30am–4:45pm The role will be hybrid working, with 50% of time in the office, though initial training will require full time working in the office. Duration: 6 months About the Job We're looking for a friendly and organised Customer Service Officer. You will be the first person customers speak to when they need help with housing services, whether that is over the phone, online, or in person. What You'll Be Doing · Answering customer questions and giving advice about housing services. · Taking payments and recording compliments, complaints, and bookings. · Logging housing repair requests and booking appointments. · Updating customer records and entering information accurately on internal systems. · Helping with general admin tasks and daily paperwork. What We're Looking For · GCSE Maths and English (Grade C/4 or equivalent). · Previous...

As a Customer Care Manager in the retail industry, based in London, you'll oversee the day-to-day operations of the customer service team, ensuring smooth and efficient support for customers. Your role will involve managing queries, resolving issues, and maintaining high service standards that help the business run effectively. Client Details An organisation in the retail industry located in London. Description Customer Experience Lead the day-to-day operation of the Customer Care function, ensuring a seamless and luxury customer experience. Act as an escalation point for complex customer enquiries and complaints, resolving issues professionally and efficiently. Ensure all customer interactions align with The Outnet's brand values and service standards. Continuously review and improve customer journeys across all touchpoints. Develop processes that enhance customer satisfaction while balancing commercial objectives. VIP Customer Management Build and maintain exceptional...

Adecco are recruiting on behalf of a London Local Authority for a Customer Insight Specialist to join the Housing Needs & Homelessness service. This is an exciting opportunity for an experienced complaints professional to make a real impact by managing Stage 1 complaints, identifying service improvements, and ensuring customer feedback drives positive change across front-line housing services. Working closely with operational teams, managers and key stakeholders, you will ensure complaints are investigated thoroughly, resolved effectively and used as a catalyst for continuous improvement. Customer Insight Specialist - Housing Need & Homelessness Croydon Council Full Time - Monday to Friday, 36 hours per week Fixed Term Contract currently to March 2027 with potential extension Hybrid Working - office is based in Croydon however attendance is flexible (key meetings / occasional in office days) £42,060 per annum The Role As a Customer Insight Specialist, you will:...

Appointment Setter- Hybrid Role Based- Solihull Hours- 25 hours per week  Salary- £12.71 with bonus incentives for over achieving  Temp-Perm About the role: Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing care, building rapport with customers, understanding their needs, and booking appointments for free hearing assessments. Key Responsibilities Contact warm leads by telephone to discuss their hearing care enquiries. Build trust and rapport quickly to create positive customer experiences. Identify customer needs through effective questioning and active listening. Confidently overcome objections and encourage customers to book a free hearing assessment. Accurately record all customer interactions using CRM systems. Meet agreed productivity, quality and compliance standards. Deliver professional, empathetic customer service...

Branch Co‑ordinator (Customer Service) - Brighton £13.81 per hour | Immediate Start for 3 months Looking for a customer-facing role where you can start ASAP We're hiring Branch Co‑ordinators to be the first point of contact at busy vehicle service centres. You'll welcome customers, check in their vehicles using an iPad, and keep the day running smoothly for both customers and technicians. This role is located in Brighton, with working hours and days of Mon-Fri 07.30am - 16.00pm with overtime available on Saturdays What you'll do: Welcome customers and deliver great service Check vehicles in using an iPad Manage daily workflow and bookings Support technicians and keep customers updated Handle queries and process payment What we're looking for: Face‑to‑face customer service experience (retail, automotive, hospitality, car rental) Friendly, confident, and organised Comfortable using tech (iPads/systems) Able to work in a fast‑paced environment UK driving license holder Why...

Customer Service Officer (6-month fixed term contract) Watford (Office Based) 37 hours per week The Vacancy Introduction to the role We work with our customers and communities to change lives, and we’re looking for a highly motivated Customer Service Officer to join our Customer Service Team and help us deliver an exceptional experience to our customers. As a Customer Services Officer, you will act as the “voice and face” of Chime Housing and be instrumental in enhancing the customer experience by exceeding customer needs whilst supporting the team to achieve Key Performance Indicators (KPIs) within a call centre. Role purpose We put the customer at the heart of everything that we do and take a proactive approach for each customer contact through multi-channel communication. As part of our Customer Service team, you will use your communication skills to help us deliver high-quality customer services. The right candidate will be highly customer-focused and committed to...

Sales / Purchasing Support Specialist (Full-Time; 12-month Contract) Hybrid – 2 to 3 office days in the London Office Unlock your potential with Prinova We are Prinova, a leading global supplier of ingredients and premix manufacturing solutions, and trusted by the world’s best-known food, beverage, and nutrition brands. Part of the NAGASE Group, our expertise lies in Ingredient Distribution, Manufacturing Solutions, and Customized Services. Our global network of colleagues, located in offices and manufacturing facilities around the world, delivers sustainable value-added solutions to our customers. We are recognised for our deep expertise, commitment to excellence, and bold innovation, which have earned us a strong reputation as a trusted industry leader. Wherever your career is headed, you’ll find direction, opportunity, and belonging with us.  What does a Sales / Purchasing Support Specialist role mean at Prinova The role supports day to day commercial operations,...

Deskside Desktop Support - 6 months initially - London 5 days onsite £140 per day inside Service Delivery & Desktop Support Provide on-site desktop support for end users. Deliver desk-side support during business hours. Take end-to-end ownership of incidents and service requests to ensure timely resolution. Coordinate with cross-functional IT teams for issue resolution. Support user onboarding, including device setup and account provisioning. Manage incidents and service requests using ITSM tools (e.g., ServiceNow) Ensure accurate ticket logging, categorisation, and resolution tracking. Adhere to SLAs and follow ITIL-based processes. Prioritise and resolve issues based on business impact. Install, configure, and troubleshoot Windows laptops and desktops. Support multi-monitor setups and peripheral devices. Troubleshoot hardware, software, and network connectivity issues. Provide support for collaboration tools (e.g., Microsoft 365, Teams). Support mobile devices...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

A Housing Association is currently looking for an office based Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external...

Immediate start! Potential for permanency! Progression encouraged! Your new company This company based in Enfield is recruiting for a Customer Service Rep to join their team on a temporary basis for a minimum of 3 months. This company is a well-known company with proven success and a recognisable brand. This role is 5 days/week (Monday to Friday), 8 hours/day with all 5 days in the office. Your new role Situated within the Customer Service team, the purpose of this role will be to handle outbound calls to customers, with the duties including: Make outbound calls to customers to confirm orders, follow up on enquiries, service requests, and gather any data updates. Maintain accurate customer records and update information within the system. Research to enrich existing customer data and ensuring contact details are correct and up to date. Resolve or escalate customer concerns in a timely and professional manner. What you'll need to succeed In order to be successful in this role,...

Customer Service Advisor Location: City of London Salary: £16 per Hour Hours: 2pm - 11pm / Hybrid working, 3 days in the office and 2 days from home. Are you passionate about delivering outstanding customer service? Do you enjoy speaking with people and solving problems? We're recruiting on behalf of a growing fintech company looking for a Customer Service Advisor to join their friendly and supportive team. This is a fantastic opportunity to build your career within an innovative business that offers excellent training, career progression and a positive working environment. Key Responsibilities Handling inbound customer calls. Providing excellent customer service and resolving customer queries. Updating customer information accurately on internal systems. Investigating and resolving issues in a timely manner. Working collaboratively with colleagues to deliver the best customer experience. Ensuring all work is completed in line with company policies and procedures. About...

Telemarketing Executive (Temp to Perm) About the Role We're working with a fast-growing business that's looking for a confident and motivated Telemarketing Executive to join their team on a temporary-to-permanent basis. This role involves making outbound calls on behalf of a range of clients, starting meaningful conversations, understanding customer needs, and generating high-quality sales leads. It's ideal for someone who enjoys speaking to people, building rapport, and working in a lively, fast-paced office environment. What You'll Be Doing Making outbound calls using clear briefs and call guides Having natural, engaging conversations and building rapport Identifying customer needs and qualifying sales leads Accurately logging call outcomes within the CRM system Working closely with Campaign Managers to deliver successful campaigns Keeping up to date with client services and campaign objectives Providing clear, accurate reporting on activity and outcomeWhat We're Looking...