21 jobs found in Ampthill

Industrious Recruitment are seeking a Customer Service Coordinator for a client based in Milton Keynes. This is an 18 month Fixed Term Contract. This role is to provide support to their core accounts. The main emphasis of this role is delivering timely and professional customer service to their customers who call into the Customer Support Centre to deliver a seamless service for their technical and product enquiries. This will include managing and accurately recording equipment faults in their CRM and deliver on set customer response KPI targets. You will also need to monitor and ensure that the Key Performance Indicators (KPIs) are met from their service suppliers and complete any escalation activities as required to ensure that all customer support is delivered to their customer contractual obligations. In addition, the position will involve at times creating reports for their Account Managers and data collection. As part of the technical service administration team you will...

Housing Benefits Customer Service Officer – Brent Permanent £31,000.00 – 39,000.00 depending on experience Full time The Role As a front-line Customer Service Officer, you will be the primary point of contact for residents navigating complex financial support systems. Our team handles a high volume of enquiries—averaging 150 calls per day. You will be responsible for providing expert advice and guidance on a wide range of sensitive issues, including: Complex Enquiries: Explaining housing benefit entitlement and navigating overpayment recovery processes. Guidance & Support: Assisting customers with income maximisation and identifying eligibility for additional support. Technical Accuracy: Using multiple specialist IT systems simultaneously to update records and calculate entitlements in real-time. What We Are Looking For Multi-Tasking Experts: You must have strong IT skills and be comfortable toggling between several applications while managing a live call....

Call Centre Customer Service Advisor – Complaints | Paddington | £17ph | Immediate Start 📍 Paddington, London (Office-Based – 5 Days Per Week) 💷 £17 per hour 🚀 Immediate Start Available We are recruiting for a growing, technology-led organisation expanding its Customer Service and Call Centre team in London. This opportunity is ideal for candidates with previous call centre or contact centre experience, particularly those confident handling customer complaints and escalations in a structured, fast-paced environment. The Role As a Customer Service Advisor, you will: * Handle inbound customer calls * Respond to customer emails and digital enquiries * Manage complaints and escalations professionally * Take ownership of cases from start to resolution * Update CRM systems and maintain accurate records * Deliver consistent, high-quality customer service This is a fully office-based role, working Monday to Friday in Paddington....

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the...

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. This is a hybrid role, requiring 3 days a week on-site in Bracknell. Previous inbound and outbound customer service is required, as is a strong telephone manner and a pro-active approach. This is a long-term contract role but suitable applicants will be available at short notice. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications. Maintain accurate records of interactions, applications, and transactions....

As a Customer Service Coordinator you will provide first class service to our customers and retail partners. We are looking for a strong team player who thrives on providing exceptional customer service. You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and takes pride in completing tasks to a high standard. Main Responsibilities: Handle inbound and outbound calls from customers to an exceptional standard. Address queries related to the finance application process. Assist customers with the completion and submission of finance applications. Maintain accurate records of interactions, applications, and transactions. Ensure all documentation is complete and adheres to legislative requirements. Resolve Customer or Retailer complaints and issues promptly and effectively. Coordinate with other departments to ensure customer satisfaction. Develop and maintain positive relationships with retailers and...

Job Title: Customer Service Coordinator (Temporary 3 Months) Location: Mildenhall Hours: Monday to Friday, 9:00am 5:00pm Pay Rate: £13 per hour Overview We are recruiting for a Customer Service Coordinator to join a busy and supportive team in Mildenhall on a 3-month temporary contract. This is a full-time, office-based role suited to someone who is organised, proactive, and confident communicating with customers. Key Responsibilities Acting as the first point of contact for customer enquiries via phone and email Processing orders accurately and efficiently Coordinating with internal departments to ensure timely delivery of products/services Resolving customer queries and complaints in a professional manner Updating and maintaining accurate records on internal systems Supporting the wider team with administrative duties as required Skills & Experience Required Previous experience in a customer service or coordination role Strong communication skills, both written and...

Our client is a market leader within the Medical Equipment industry; they’re looking to recruit a Technical Service Coordinator to cover maternity leave for 18 months. This role is to provide support to the business core accounts to deliver timely and professional customer service to the customers who call into the Customer Support Centre to deliver a seamless consolidated service for their technical and product enquiries. The ideal person will have a solid background in handling/responding to customer calls and emails. You will have exceptional relationship building skills, with customers and partner suppliers of parts and equipment. You will have a calm, logical approach, and take down technical instruction and information to pass to an engineer. Strong MS Dynamics service experience is essential or equivalent in Salesforce, and it would be an advantage if you have worked in a similar role within the medical or technical industries (but not essential as full training will be...

Brook Street are working with our esteemed client based in Watford to recruit multiple Contact Centre Agents on an initial 3-month temporary contract. We are looking to recruit multiple people to support during an especially busy period for this contact centre, with potential extensions on offer past the initial 3-month period. This is a fully office-based role, so the ability to commute to Watford on a regular basis is essential. Role - Contact Centre Agent Location - Watford Pay Rate - £12.21 per hour Duration - Initially 3 Months Hours - 37 hours per week, ranging from 8am-8pm including weekends We are looking for outgoing individuals who have previous experience working in customer service, which can be over the phone or face to face customer service experience. You will be expected to handle a high volume of inbound calls and log each call on the CRM system, although full training will be given it will be useful for candidates to be comfortable with basic IT systems....

Description Our local government clients in Camden, London, are seeking a Customer Services Contact Officer to contact residents who need financial support due to the cost-of-living crisis. The services operate Monday to Friday during office hours. Working as part of a wider team within Customer Services, making and receiving telephone calls, sending texts and emails, providing daily updates on case progress, inputting data into local and national systems, and providing follow-up contact and research as needed. The role will be supported by full online training on call handling, procedures and technical information. The role can be performed remotely or from an office-based location. Responsibilities Following the call handling procedures for making and recording calls Make contact with allocated cases. Input all gathered data into local and national systems. Completing internal case reporting forms. Complete data return requirements. Prioritising lists of new cases...

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles. We are currently recruiting for an experienced Council Tax Officer to work for our client in Islington and surrounding areas. Duties and Responsibilities of Council Tax Officer: * To provide a wide range of best in class services that reflects and meets the needs of the diverse local community and internal customers via all access channels; telephone, email/web, face to face and written correspondence. * To process payment in and payments out of Contact Islington; ensure that timescales and performance target are achieved for both. To set up and issue Contact Islington invoices. * Accurately calculate and create refunds where overpayments have been made. * Identify and prepare reports for cases considered suitable for write off. * Knowledge...

Customer Service Advisor - (Dutch speaking) – IT Consultancy – £18.85 Umbrella Figure – Fully Onsite No experience required, full training provided Dutch language skills are essentialOverview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care...

Customer Care Administrator – Temporary (1 Month) – £15.00 per hour A prestigious National Heritage site in Southwest London is seeking an experienced Customer Care Administrator to provide essential support to their busy Customer Care team. This temporary position starts immediately for an initial 1‑month assignment, working on-site Monday to Friday, 9:00am–5:15pm. The role pays £15.00 per hour. About the Role The Customer Care Administrator will handle a high volume of customer enquiries and complaints via phone and email, using CRM (D365) and ticketing (Galaxy) systems to ensure timely, accurate and professional responses. Key Responsibilities: Managing inbound customer queries and complaints across phone and email Logging, updating and resolving cases using CRM (D365) Processing tickets and customer information via Galaxy Providing clear, courteous and efficient customer support Ensuring accurate record‑keeping and follow‑upSkills & Experience Required Experience...

We are currently recruiting for a 2nd Line Desktop Support Analyst to join a busy internal IT Support Team. Working in a fast pace environment you will trouble shoot end users for issues including hardware and software orientated issues as well as completing configuration and system management based tasks. You will manage request via the call management system solving problems remotely or at desk side as well as dealing with any daily user walkups. As well as past end user support experience you must have experience supporting Windows 11 and MacOS environments including associated end user devices and software. You will have experience also supporting M365 as well as other systems and applications. Candidates must have excellent customer service and stakeholder management skills.  This role will be 5 days onsite in Central London. 6 month initial contract Day Rate £210 - £230 per day via a umbrella company Please apply today for immediate consideration

1st Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage incidents, providing resolutions where possible and escalating when necessary. This role involves both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues to the appropriate teams while ensuring timely updates to users. Work within defined Service Level Agreements (SLAs). Maintain clear communication with users regarding incident progress and outcomes. Support various IT projects and undertake additional tasks as required....

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely...

Join our client as a Customer Order Specialist, leading a small team while overseeing the full order lifecycle for key accounts. Hybrid working, great hourly rate, and the chance to support a long-term, high-impact project. Customer Order Specialist Peterborough Salary: £18.97 per hour 12-month contract initially We are partnering with a leading organisation seeking an experienced Customer Order Specialist to manage the full order lifecycle for key customer accounts. This 12-month initial contract is likely to extend, supporting a major long-term project. This hybrid role requires three days per week onsite and offers flexible office hours. Why join our client You’ll step into a varied and impactful role where you’ll lead a small team, act as the central point of contact for customer queries, and ensure orders flow seamlessly across multiple departments. If you thrive in a technical, customer-focused environment and enjoy improving processes, this role offers real scope to...

Collections Officer – South London - Must be in SW, SM, SE ,CR postcodes - MUST HAVE DRIVING LICENSE AND ACCESS TO OWN VEHICLE Peopleforce Recruitment are delighted to be supporting the expansion of one of their longstanding pharmaceutical and healthcare partners in the search for Collections Officers (Toxicology Testing). This is a casual, ad hoc role requiring a high level of flexibility. Work is offered on an as-required basis, with shifts covering 12- or 24-hour standby periods. There are no guaranteed hours, and this role should not be relied upon as a full-time or primary source of income. In this role, you will visit client sites to conduct drug and alcohol testing on employees, supporting workplace safety and compliance. Testing may take place in safety-critical environments such as factories, airports, manufacturing facilities, and similar settings. No two days are the same, making this a varied and engaging opportunity for someone who enjoys independent, people-facing...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £16.36 PAYE Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...