27 jobs found in Basingstoke

IT Service Capacity Manager Location: Basingstoke (At least 4 days onsite per week) Rate: £600 per day via umbrella Length: 6 months ***CANDIDATES MUST HOLD ACTIVE DV CLEARANCE TO BE CONSIDERED TO THE ROLE*** Are you a positive individual with a creative attitude that can deliver results for the customer? Can you take ownership of tasks, anticipate, and identify potential issues leading to service improvements? Do you have significant experience in IT support environments, Capacity Management, system management of secure IT solutions or IT infrastructures, that contribute to IT service delivery? Do you want to make an impact and change the way the world works? Do you have the drive to collaborate and achieve together with committed people to join our Contact Centre Support Team? If your answer is yes, we want to hear from you! This is your world and your opportunity to transform it for the better. Your role This role requires HLSC clearance and applicants must be a 'Single...

Customer Service Specialist (Temporary) Location: Newbury Contract Type: Temporary (long term) Hourly Rate: £13.50 per hour Start Date: ASAP Hybrid Working: 3 days in the office with rotating shifts Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit! About the Role: As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries. Key Responsibilities: Process Repair/Work Orders, including Loaner management Arrange returns and collections, and handle proof of delivery and...

Our client is looking for an experienced and dedicated Customer Service Administrator to join their dynamic and supportive team. The ideal candidate will have a background in customer service and will play a key role in ensuring exceptional support for both new and existing customers. As a key member of the team, your responsibilities will include: Acting as the first point of contact for customer inquiries via phone and email. Managing the customer ticket queue in collaboration with team members, ensuring timely resolution. Handling online quotations and orders. Inputting orders into the system with accuracy and efficiency. Sharing product knowledge with customers to provide support and advice. Collaborating with the Customer Service Manager to deliver an excellent customer experience. Troubleshooting delivery issues and demonstrating empathy when resolving problems. Assisting the team with other administrative duties as required.The ideal candidate will: Possess excellent...

Job title: Customer Service Coordinator Location: Farnborough/Slough (please note, the office is currently based in Farnborough but will be moving to Slough later in the year) Office working: 2-3 days per week Contract length: 6 months Are you a highly organised and customer-focused individual looking to make an impact in a dynamic service environment? Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services are seeking a dedicated Customer Service Support Operator to help deliver exceptional customer support to our client’s service account base. This vital role is focused on the coordination and administration of service operations, ensuring the highest level of customer satisfaction. As a key member of the Customer Service Support team, you will handle a variety of daily operational tasks, including call handling, fault dispatching and managing customer enquiries. Some of the duties will include but are not limited to: * Coordinate and process service...

Job Title:                     Collections Specialist (Early) PURPOSE SUMMARY: To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history. PRINCIPAL ACCOUNTABILITIES: Responsible for volume outbound and inbound calls Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them Undertake all collections...

JOB DESCRIPTION Customer Service: Product Specialist (German or French Speaking) We're looking for new Product Specialists with a track record of delivering high-quality Customer Service, ideally online via a digital ticketing system, and comfortable in a fast-paced environment. Currently we have roles available for bilingual English/French and English/German speakers at a fluent level. The Role We're looking for a new Product Specialist with a track record of delivering high-quality Customer Service, ideally online via a digital ticketing system, and comfortable in a fast-paced environment. This is an opportunity to develop an in-depth knowledge of our roof tent and accessory range to help resolve enquiries for both potential and existing customers. We interact with our customers across a range of channels, including Phone, WhatsApp, Facebook Messenger, Instagram DM's, Email and SMS). Key Responsibilities ⏹ Reply to customer enquiries through a range of channels via the...

Date posted: 10 April 2026 Job Description: French Speaking Customer Service/Product Specialist Please note this job role does involve occasional weekend and evening working! About the Role We are looking for a Customer Service/Product Specialist with a strong background in delivering top-tier customer support, ideally through a digital ticketing system. If you thrive in a fast-paced environment and enjoy helping customers, this could be the perfect opportunity for you. In this role, you'll develop in-depth knowledge of our outdoor product range, assisting both potential and existing customers. Our customer interactions take place across multiple channels, including Phone, WhatsApp, Facebook Messenger, Instagram DMs, Email, and SMS. Key Responsibilities ✔ Respond to customer inquiries via the Gorgias ticketing system across various communication channels ✔ Provide high-quality, efficient, and accurate resolutions to customer queries ✔ Follow established processes for...

Junior Customer Service Assistant £28,000 - £30,000 DOE Monday-Friday, 9am-5pm 6 month contract (with potential to extend) We're excited to be working with a small, growing business in Weybridge, looking for a Junior Customer Service Assistant to join their friendly, close-knit team. This is a hands-on, office-based role within a sociable team of around six people, ideal for someone who enjoys working with others and learning on the job. It would suit someone with an interest in beauty, aesthetics, or skincare, who is confident communicating with customers and eager to gain experience in a growing business. Key responsibilities: * Answer incoming phone calls and WhatsApp messages * Provide friendly and helpful customer support * Assist with general admin and daily office tasks * Use an in-house system (full training provided) What we're looking for: * Friendly, confident, and approachable personality * Comfortable working in a full-time office environment * Basic...

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Portsdown West, Fareham, PO17 6AD Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience...

Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team are seeking an experienced Customer Service Representative The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley. Ideal applicants, will come with experience of working within a complexed manufacturing environment within customer service and hold previous experience with Oracle, or similar ERP. Candidate should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success. Daily activities include: * Reviewing,...

IT Customer Advisor Salary: £13.45 per hour (Living Wage Employer) Location: Porton Down, Salisbury, SP4 0JQ Hours: 35 hours per week, Monday to Friday, between 7am - 7pm Manpower has a fantastic opportunity for the right candidate to become an IT Customer Advisor, working with our client, Capgemini. In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets Previous customer service experience is...

Customer Service Advisor Monday to Friday, 9am-17.30pm Swindon Our client is currently recruiting for a temporary candidate to join their team, this will turn in to a permanent role for the right candidate. Activities of the Role: * Offering advice and guidance to customers * Managing customer enquiries over a broad range of services, including responsibility for ensuring that further actions are taken or requested as appropriate * Liaising with manager, qualified team members, internal and external colleagues to gather information and resolve issues * To maintain effective means of communication at all times * To ensure that customers receive an excellent level of customer service * To develop and maintain a broad knowledge of service areas to ensure customers receive accurate information and a 'one stop' service for query resolution * To ensure a 'seamless' service provided across service areas through effective teamwork, attention to detail and work...

Outbound Customer Services Advisor Swindon Initially temporary with permanent potential Monday to Friday 37.5 hours per week – Requirement to work weekends on rota basis Salary is dependent on experience We are currently recruiting for an Outbound Customer Services Advisor to join our client based in Swindon. Principle Accountabilities Outbound Sales: * Engage with new leads to initiate conversations * Prior experience in outbound calling is highly desirable, as this constitutes approximately 70% of the role. * Identify customer needs and propose suitable solutions. * Consistently achieve and exceed assigned targets and KPIs. * Maintain accurate and detailed records of calls and sales activities in the CRM system. * Proactively follow up on leads generated through marketing campaigns. Inbound Customer Support: * Handle incoming calls from customers with a proactive approach to understanding their requirements. * Resolve customer concerns promptly and...

Recruiting now for a Part Time Customer Service Advisor to join a friendly team. About the Customer Service Advisor role: * Monday to Friday - No weekends! * Part time - 20 hours per week * 4 hours per day working between 9am - 5pm i.e. 9am-1pm or 10am-2pm etc * £12.71ph * Temp to permanent role * Office based role in Stratton area (on main bus route) Duties for the Customer Service Advisor role: * Ensure all calls and emails are responded to in a professional and timely manner, escalating to Team Leader where required * Liaise with various parties including transport providers * Liaise with other internal team members * Entering information on two different customer record systems * Dealing with transport and customer queries * Entering information into reporting spreadsheets * Build and maintain relationships with key customers * Ensure procedures are adhered to in line with company policy and best practice Experience / Skills required...

Customer Service Coordinator £27,168 per annum (depending on experience) + benefits Calne, Wiltshire 9 months maternity contract We are working with a well-established and growing organisation within the manufacturing and distribution sector, who are looking to recruit a proactive and customer-focused Customer Service & Sales Coordinator to join their busy team. This is a fantastic opportunity for someone who enjoys building strong client relationships, supporting sales growth, and delivering a high standard of service within a fast-paced environment. Key Responsibilities: Managing day-to-day relationships with key customer accounts Processing customer orders accurately and efficiently Responding to enquiries via phone and email Supporting sales activity by identifying opportunities to upsell and grow existing accounts Preparing and managing quotations Liaising with internal departments, including logistics and sales, to ensure timely delivery Maintaining accurate...

Customer Service Co Ordinator Location: Mitcham £13 a hour (Weekly pay and you accrue holiday pay) We are supporting an established engineering company in their search for a Customer Service Co Ordinator to join their growing commercial team. This is a fantastic opportunity for someone with strong customer support or sales support experience who enjoys working with both new and existing customers. The Role As the Customer Service Co Ordinator you will be the first point of contact for enquiries, providing product information, generating interest, and supporting the full sales‑administration process. You'll be responsible for maintaining accurate customer records, following up on opportunities, and ensuring a smooth customer experience from enquiry to order. This is a varied position with a mix of outbound activity, customer support, administration, and collaboration with internal teams. Key Responsibilities * Making outbound calls to potential customers to generate...

APS Desktop Engineer Rate: £125 Clearance Required: BPSS Duration: 6 months Location: Worthing full time on site Role Description The role will be a technical support engineer within Account Production Services (APS) working on the clients Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications. Once training has been completed and you have developed with the role, you may be asked to travel to another Capgemini site to assist with supporting activities. Expenses will be provided. Tasks Provide Desktop Support within the client Fault identification and resolution of incidents / requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Laptops & MacBook imaging Assisting...

My client is a national institution and charitable organisation. The central London office is located in Westminster a short walk from Parliament and central Government offices. They are looking for an experienced customer support administrator to help with the launch of a new grant management system.  This role is for three months and you will be able to work on a hybrid basis    Role Description A new grants management system is is newly launched and about to be made available to circa 1000 external users.    Responsibilities Triage incoming email support requests Provide 1st line support for requests where appropriate Direct the requests to the right person(s) for assistance where 1st line is not appropriate Provide excellent customer service to external users in the dioceses, cathedrals, parishes, acknowledging and responding to queries quickly and efficiently Kind, friendly, helpful, listening approach essential  Provide pre-written literature or other basic...

Our client is seeking an IT Site Support Analyst to support their Commercial business unit within a dynamic trading environment. This role involves delivering front-line IT support across desktop infrastructure and business-critical applications, while working closely with commercial teams to ensure systems are optimised and aligned with business needs. Key Responsibilities: Provide desktop and application support to business users Support trading systems and associated applications Act as a liaison between IT teams and business stakeholders Support system upgrades, testing, and deployments Troubleshoot and resolve technical issues end-to-end Requirements: Experience in IT support Strong troubleshooting and analytical skills Experience with Microsoft Office and Windows environments Exposure to trading or enterprise applications (desirable) Strong communication skills with the ability to engage senior stakeholders This is an excellent opportunity to work within a...

Customer Service Advisor Hammersmith and Fulham               PART TIME – 22.5 hours a week £19.98ph Overview: To provide a single point of contact for those contacting LBHF about housing services and repairs. To ensures that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction. To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone, email, web, social media, and post. Responsibilities To deliver a consistent, reliable, customer focused service, ensuring value for money and responsive services to anyone contacting LBHF and to act as a positive role model for all staff. To act as the first point of contact, providing initial advice and information and resolving directly the most frequent service requests by; telephone, email, web, and other social media channels Where appropriate to direct and/or connect telephone...