3 jobs found in Bramford

Job Title: Digital Service Desk Team Leader Location: Norwich or Chelmsford (Hybrid / Base options available) Job Type: 3-Month Contract (Full-time, 37.5 hours per week) Salary: Competitive (Dependent on Experience) About the Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts,...

Housing Admin Support Officer Please note that this is a site-based role for 3 days per week. Due to the office location, access to a car is preferred. About the Role We are looking to recruit a full-time temporary Housing Admin Support Officer to join a small, dedicated team delivering a customer-focused service within the Housing Options and Homelessness team. Previous experience in a customer-facing role is essential, while experience within a housing or homelessness environment would be advantageous. Key Responsibilities * Deliver a high-quality, customer-focused service to both internal and external stakeholders, supporting the Housing Options team in identifying and processing appropriate solutions for customers experiencing homelessness or housing difficulties. * Act as a first point of contact for customers, providing advice, support, and guidance where appropriate. * Support the Housing Options service in fulfilling the Council’s statutory responsibilities...

Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a temporary basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment, delivering outstanding customer experiences to vulnerable customers. You will be speaking with customers, collecting payments, and setting up direct debits. Benefits and Package for Customer Service Representative: Salary: £12.81 per hour. Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 7am - 8pm Contract: Temporary Location: Norwich - Hybrid Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friends discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities...