26 jobs found in Chertsey

Customer Operations Advisor A local authority is recruiting a Customer Operations Adviser to deliver high-quality, customer-focused services. You will handle enquiries across multiple channels, aiming to resolve issues at first contact while supporting a wide range of administrative processes. Key Responsibilities Deliver excellent customer service across phone, email and other channels Resolve enquiries at first point of contact wherever possible Process administrative tasks, including work with financial and legislative implications Provide accurate advice to benefits customers to support timely claims Maintain accurate records using internal systems Work with internal teams and partners to resolve customer issues Support vulnerable customers where required Contribute to service improvements and work flexibly within the team Requirements Essential GCSEs or equivalent Experience in telephone-based customer service Experience working in a fast-paced environment Strong...

Technical Business Analyst – Salesforce | Contact Centre | Agile We’re looking for a Technical Business Analyst with strong CRM and contact centre experience to join a high-impact customer transformation programme. This role is ideal for a Senior Business Analyst who thrives in customer operations, customer experience (CX), and digital service environments, with hands-on experience across Salesforce CRM, contact centre platforms, and Agile delivery. Key Responsibilities: * Work as a Technical Business Analyst within Agile squads (Scrum / Sprint delivery) * Lead customer journey mapping, process improvement, and service optimisation * Support implementation and enhancement of Salesforce CRM and contact centre platforms (Amazon Connect, Genesys, NICE or similar) * Drive customer experience transformation, including contact deflection, channel shift, and automation initiatives * Collaborate with product, engineering, operations, and external vendors Key Skills &...

We are seeking dedicated and proactive temporary Customer Advisors to help create an efficient and effective, friendly and courteous day to day customer service/order processing department based in Guildford. Due to the location of this client, you must be able to drive and have use of a car. This role is temporary with a view to go permanent! Key responsibilities include: Accurately processing orders in the system Handling queries, enquiries and complaints Completing orders and processing in a timely manner Build relationships with customers over the phoneSkills: Excellent communication skills are required to interact with internal staff and service users Must be able to work off their own initiative as well as part of a team Computer Literate with a good working knowledge of Word and Excel Excellent telephone manner Excellent organisational skills with a good eye for detail Previous experience within a busy Customer service department or Administrative role Previous...

Customer Service Advisor Location: Epsom (Hybrid working available after training) Pay Rate: £12.71 per hour Hours: 37.5 hours per week - shifts between 8:00am and 8:00pm Monday to Friday, with occasional Saturdays from 9:00am to 6:00pm Contract Length: 12 weeks with the possibility of a permanent position Start Date: ASAP We are currently recruiting Customer Service Advisors to support one of our clients based in central Epsom In this role, you will be the first point of contact for members of the public, handling inbound enquiries about their membership, updating personal details, and assisting with general queries. As part of your training, you will also learn how to manage enquiries through web chat, email, and social media, so strong written communication skills are essential. This position is 37.5 hours per week, working shifts between 8:00am and 8:00pm Monday to Friday, with occasional Saturdays from 9:00am to 6:00pm. Hybrid working will be available once the initial...

Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly.  A fantastic opportunity to grow with the organisation! Available immediately, working Monday to Friday with no evenings / weekends needed. Possible opportunity to move to a permanent position if launch goes well and your performance is excellent. Hours & Shifts:  Monday to Friday 9am-5pm (35 hours per week) Pay Rate: £17.03 per hour As a Customer Services Assistant you will be working in their offices based near Imperial Wharf station (SW6 area).  You will be the first point of contact for buyers and suppliers, ensuring they receive timely, accurate, and helpful support. You will be assisting with day-to-day enquiries, troubleshooting issues, and guiding users through the platform to ensure a smooth and satisfying experience.  You will be responsible for:...

Job Title: Revenues Officer Location: Local authority based in Croydon Hourly rate: £20.38 PAYE / £27.03 Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 36 hours ASAP Start About the Role We are looking for a proactive, customer-focused Revenues Officer to join our Revenues team and help deliver an exceptional service to residents, businesses, and key stakeholders. You will play a vital role in ensuring the accurate administration, collection, and recovery of Council Tax and Business Rates, supporting the Council's wider commitment to excellent financial stewardship and outstanding customer service. This is an exciting opportunity for someone who thrives in a busy environment, enjoys problem solving, and is passionate about delivering high‑quality public services. Key Responsibilities As a Revenues Officer, you will: Manage customer enquiries across multiple channels, including telephone, online, and face‑to‑face...

Fixed Term contract: 12 months As the Invoicing and Credit Control Officer, you’ll play a key role in ensuring income is collected efficiently and fairly, supporting our services while building positive, long‑term relationships with customers and partners. This is a role for someone who combines confidence, accuracy and empathy someone who can have effective conversations, solve problems, and take pride in doing things right. About the role… This role focuses on the recovery of unpaid debt and the accurate billing of services provided by Peabody. You’ll manage your own portfolio of accounts, proactively engage with customers to resolve queries, and work closely with internal stakeholders to ensure invoices are raised correctly and paid on time. You’ll be at the heart of income collection, helping reduce debt, improve cash flow, and support excellent customer outcomes. Please note, this is a 12 month Fixed Term Contract. What you’ll do * Produce and issue accurate invoices...

Fluent Mandarin Speaker - Customer Sales Advisor Central London (Hybrid) | £14.00 per hour + Holiday Pay Long-Term Temporary Position Hours - 9.00 am - 6.00 pm Monday - Friday (Occasional weekend work may be required in peak times however time will be given back during the week.) We're excited to be recruiting on behalf of a leading company in the property sector, based in the heart of Central London. This is a fantastic opportunity for a fluent Mandarin speaker to join a dynamic, fast-growing team as a Customer Sales Advisor. The Role In this hybrid role, you'll begin with in-office training in Central London. Once trained, you'll work remotely twice a week, with three days in the office. All necessary equipment will be provided. You will: Handle inbound and outbound customer queries via phone and email Provide outstanding customer service and sales support Update internal systems and ensure documentation accuracy What We're Looking For Fluency in Mandarin (spoken and...

A large Housing Association is looking for a Customer Service Executive on a temporary basis for approximately 3 months Key responsibilities are as follows As a Customer Service Executive you will have the required authority, budget, skills and support to creatively address the housing needs of your residents. You will be the main point of contact for residents and will be personally accountable for delivering services to residents in a small area patch. You will be responsible for managing service charge estimates, collecting rent and service charges, ordering and managing repairs, managing estate and dealing with any tenancy or neighbourhood issues that arise. Where appropriate you may work with external Managing Agents for the delivery of company standards. Your services will be delivered locally where possible. You will meet residents annually to identify their priorities for the year. You will take ownership for getting the job done and keep residents updated on the progress....

Are you fluent in Danish AND either Norwegian, Swedish OR Finnish? Are you available for a new position at short-notice? We are looking for a Nordic Customer Service Advisor to join a Global company based in Watford. This is a brand-new opportunity within a well-established business. If you have previously been in process for a similar role in Watford then please still apply as this position is not the same! You MUST be fluent in Danish for this position alongside being able to speak and write in either Norwegian, Swedish or Finnish. Monday to Friday, Hybrid working (Monday & Thursday as the office days). Working Hours: 08:30 - 17:00 (Watford office) 07:00 - 15:30 (homeworking). This is an ongoing temporary position, estimated to last between 6 and 12 months. Their office has strong public transport links and free on-site parking, making it convenient for all commuters. Main duties to include: Provide support to customers and stakeholders Answering inbound enquiries...

Job title: 1st Line IT Service Desk Analyst Location: London SE1 – (On-site – 5 days per week during training) Start Date: ASAP Contract Type: Temporary 3 months Weekly Hours: 35 hours per week Job Purpose We are currently recruiting for a 1st Line IT Service Desk Analyst to join a busy and fast-paced support environment based in London Bridge. This is a hands-on, customer-facing role providing first-line technical support to end users, ensuring issues are resolved efficiently and in line with service levels. Key Responsibilities: Act as the first point of contact for IT support queries via phone, email, and ticketing systems Perform ticket triage, logging, categorisation, and prioritisation of incidents and requests Troubleshoot and resolve issues relating to Microsoft applications, devices, and user access Support remote users with connectivity issues (broadband, mobile, telephony) Provide hardware support across laptops, mobile devices, tablets, and peripherals...

Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth on a 6 month fixed term contract. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. This could suit someone who has worked in retail and dealt with customer enquiries on the phone or someone looking to return to the workplace. You will be joining an established and supportive team who will help you succeed in your role.  You will receive support throughout your on boarding as well as regular training and development. Your responsibilities will include: Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times First point of contact for customers calling with enquiries relating to policy maturities Liaising with financial advisers and third...

Pertemps are currently recruiting for Full Time & Part Time Customer Service Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. This position has a variety of shift patterns available. Responsibilities as a Customer Service Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour  Variety of shifts available (Full time & Part time) AM and PM Hours Temp to permanent...

Danish‑Speaking Travel Agent / Customer Service Agent- Hybrid - Canary Wharf, London Pay Rate : £14.24 per hour Commission: Uncapped commission structure rewarded for sales results, paid out monthly. On target earnings of £500 per annum (Commission shall not form part of your contractual remuneration and is subject to change at any time) Location: Hybrid role - Head Office based in Canary Wharf, London Hours: Full‑time, 37.5 hours per week (flexible shifts including weekends) About the Role We are currently recruiting a Danish‑speaking Travel Agent to join our growing customer service and sales team. This is a hybrid role based out of our modern Canary Wharf head office, supporting European customers booking holidays both online and over the phone. This role is ideal for someone fluent in Danish and English, passionate about customer service, and confident in sales‑driven conversations. You'll be responsible for handling inbound calls, understanding customer needs, and...

Talentmark are recruiting for a B2B Associate to join a company in the pharmaceutical industry on a contract basis for 12 months. This is a hybrid role with 3 days per week on-site in Basingstoke.    Salary: £21.67 ph to £28.27 per hour PAYE   B2B Associate Role: Act as a customer triage and first point of contact for inbound customer enquiries Route priority accounts and complex enquiries to the appropriate internal teams. Ensure all interactions and materials shared align with the latest approved brand materials. Accurately document customer interactions, decisions, and outcomes within relevant tracking tools or CRM systems. Manage enquiries currently received via multiple channels.Your Background: Experience in a customer-facing, triage, coordination, or operational role. Ability to assess, prioritise, and route enquiries using defined frameworks. High attention to detail with strong documentation and organisational skills. Familiarity with ABPI Code of Practice or...

We're recruiting a proactive and customer-focused Resident Access Officer to join a busy housing team. This is an excellent opportunity for someone with strong administrative and customer service skills who's passionate about supporting residents and delivering excellent frontline housing services. You'll play a key role in ensuring residents receive a seamless, high-quality service - acting as the first point of contact for housing enquiries, providing administrative and project support, and helping customers access the right advice and assistance as quickly as possible. The Role ·Deliver a responsive and professional telephone and email service for residents and customers, ensuring queries are resolved quickly and effectively. ·Provide accurate information on housing services, including tenancy, allocations, rent, and temporary accommodation matters. ·Support residents to self-serve online and promote digital engagement where possible. ·Manage and monitor team inboxes,...

Are you confident being the first point of contact when issues arise, bringing calm, clarity, and timely resolutions to keep people and systems operating smoothly? ICT Service Desk Technician Job reference: VAC (Apply online only) Location: Brigade Headquarters, Stocklake, Aylesbury, Bucks, HP20 1BD Salary: £29,984 - £33,356 Gross Per Annum Hours: Full-Time, 37 hours per week Contract: 12-Month Fixed Term Contract Package: Local Government Pension Scheme | Good Annual Leave Entitlement | Employee Benefits | Employee Assistance Programme | Occupational Health | Onsite Gym Facilities About Us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 Firefighters operate from 19 Fire Stations from the outskirts of London to the South Midlands. We employ around 100 specialist support staff, from ICT to Fire Prevention. We are a diverse, welcoming community – will you join us? Our Service is only as good as its people....

Customer Service Specialist (Temporary) Location: Newbury Contract Type: Temporary (long term) Hourly Rate: £13.50 per hour Start Date: ASAP Hybrid Working: 3 days in the office with rotating shifts Are you an enthusiastic customer service professional with a knack for administration? We have a fantastic opportunity for you to join a well-known organisation in Newbury as a Customer Service Specialist! If you thrive in a collaborative environment and enjoy problem-solving, this role could be your perfect fit! About the Role: As a Customer Service Specialist, you will play a vital role in ensuring our customers receive top-notch support. You will be responsible for a variety of tasks that keep our operations running smoothly. Your day will be filled with engaging interactions and the satisfaction of resolving customer inquiries. Key Responsibilities: Process Repair/Work Orders, including Loaner management Arrange returns and collections, and handle proof of delivery and...

Temporary Customer Service Advisor Location: Newbury Contract Type: Temporary, 3 months Hours: Monday to Friday, 8:30 AM - 4:30 PM Are you passionate about delivering outstanding customer service? Do you enjoy engaging with a diverse range of customers? If so, our client, a leader in the Manufacturing & Production sector, is looking for a dynamic and friendly Customer Service Advisor to join their team in Newbury. About the Role As a Temporary Customer Service Advisor, you will play a vital role in supporting customers throughout their aftersales journey. You will be the friendly and professional voice on the phone, helping to resolve enquiries, manage requests, and ensure a smooth and positive customer experience. This is an excellent opportunity for someone who thrives in a fast‑paced environment and enjoys working with customers. Key Responsibilities Handle inbound customer calls, providing clear, helpful, and professional support. Manage customer support tickets...

Technical Support Specialist – 12mths – hybrid Hertfordshire - £160pday) Our client is seeking a Technical Support specialist to work approx. 4 days per week onsite in Ware, Hertfordshire. You will be reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for you. Required skills & experience: Exceptional skills in problem solving & time management Able to provide timely updates and manage customer expectations Ability to read, write, and speak English fluently;...